Problem with 47'' 7456H

Hi,

I've one 7456H philips tv, and when I connect it to my network lan (wireless or cable) the tv, after some time, blinks or restart by itself.
Can someone helps?

Regards,
Fernando Gomes

Hi,

which firmware is installed? 14.99 is the latest...

Toengel@Alex

Yes. Is the last firmware.

Any ideas?

Regards.
Fernando Gomes

Yes. Is the last firmware.

Any ideas?

Regards.
Fernando Gomes

Quote:

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Originally Posted by fapg

Yes. Is the last firmware.

Any ideas?

Regards.
Fernando Gomes

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Hi Fernando.

Could you please provide us with the following information:
1. How long have you experienced this?
2. What devices is connected to the TV and how?
3. Are you experience this on all devices?
4. After how long does the TV blinks and reboots?

Best Regards
Benedickte

1. The first time when I connect it at local lan
2. I've connect to the tv:
- a zon box (cable tv), hdmi connected
- a wii console
- a western digital media center

but I think is something over the lan, because I have disconnect all devices (except the zon box) and the problem mantains.

My local lan have:
- one dvr raysharp (raysharp.cn)
- one linux centos 6 server, that is the router
- my laptop with fedora 17 linux
- a sms wireless smcwebs-n

If you want I can capture traffic over the lan.

3. No, the only device that reboots or lost sound or image is the tv
4. if blinks, is about 1 second without sound or image, if reboots, takes more time, is like I turn off the tv and turn on again

I can take a video if you want.

Regards,
Fernando Gomes

Quote:

---

Originally Posted by fapg

1. The first time when I connect it at local lan
2. I've connect to the tv:
- a zon box (cable tv), hdmi connected
- a wii console
- a western digital media center

but I think is something over the lan, because I have disconnect all devices (except the zon box) and the problem mantains.

My local lan have:
- one dvr raysharp (raysharp.cn)
- one linux centos 6 server, that is the router
- my laptop with fedora 17 linux
- a sms wireless smcwebs-n

If you want I can capture traffic over the lan.

3. No, the only device that reboots or lost sound or image is the tv
4. if blinks, is about 1 second without sound or image, if reboots, takes more time, is like I turn off the tv and turn on again

I can take a video if you want.

Regards,
Fernando Gomes

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Hi Fernando.

Thank you so much for this information.

With this information I would advise you to contact your local customer service.

Regards
Benedickte

Can you help me on this. Which local customer service I have to contact? If is where I buy the tv, I do that, and they send it to the philips service, that told me that is nothing wrong with the tv. They don't have the knowledge to diagnostic this problem. This is a firmware problem, and they don't know how to fix this and the anwser is always that the tv is fine.

Regards,
Fernando Gomes

Quote:

---

Originally Posted by fapg

Can you help me on this. Which local customer service I have to contact? If is where I buy the tv, I do that, and they send it to the philips service, that told me that is nothing wrong with the tv. They don't have the knowledge to diagnostic this problem. This is a firmware problem, and they don't know how to fix this and the anwser is always that the tv is fine.

Regards,
Fernando Gomes

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Hi Fernando.

If the TV is NOT connected to the internet ( LAN or wireless) do you experience the same thing?


Benedickte

Hi,

No, when the TV is NOT connected to internet (lan or wireless) the problem doesn't occour.

Regards,
Fernando Gomes

Any news? I really want to connect the tv to my home network.

Regards,
Fernando Gomes

Quote:

---

Originally Posted by fapg

Any news? I really want to connect the tv to my home network.

Regards,
Fernando Gomes

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Hi Fernando.

We are looking into this and i will post a reply as soon as i get a feedback from this.

Regards
Benedickte

Thank you very much.
Fernando Gomes

btw, if you need any debug, tell me.

Fernando Gomes

Quote:

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Originally Posted by fapg

btw, if you need any debug, tell me.

Fernando Gomes

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Hi Fernando.

If you want to connect your TV to internet again, this is no problem.I would advise you to try another ethrenet cable and router.

Please also see the PM i have sent you.
Thank you so much for your cooperation and patient.

Regards
Benedickte