Could you please confirm to me what software is installed on the TV?
When i called about a 30minits on the phone again they could not find anything on my name, email, zip-code,...
when i said the story and this was the second tv they asked if i got one from a repair center.
i said yes the repair center was cannoodt so i needed to call them about the problem..
i called cannoodt they say they would call me back but sinds yesterday still no reply :s
it looks like no one want the blame and i need to call every one what cost money also !!
realy disapointing about a 1500€ tv with "motion shitt" .
hope i get an solution quick about this :s
I also just bought a Phillips 47PFL6877 and also noticed the uneven edge effect. I've been following this thread for about a week and joined only to join in on applying pressure on Phillips.
I realize (and to some degree understand) that Benedicte isn't able to make an official statement, but still I feel that Philips is giving us customers the runaround. Please provide a straight-forward answer to the obvious serious fault to a "high-end" consumer product. Gstan raised this issue more than a month ago plenty time to have capable technicians investigate the problem. It is clear that most (if not all) tv's of this model will be effected by this issue.
On a sidenote I hope that the firmware will be optizimed in regards to its responsiveness. I hate how the menus lack and makes the feel of the television cheap! Not what one expects from a 1500 euro product. And yes I have updated to the newest firmware version.
Hi all...I have just returned my tv to Elgiganten today. They where informed by Philips that the latest software 133.5 where not suited for our tv's and that they soon will come with the right one (too late for me). I hope that Philips solves this problem for you all (and them selves) looking back on these last 13 frustrating days i have had...bb MP
Hi Herzie and all the new ones,
Thank you for taking some time and register on this topic. It is vital to have as many complains as possible because otherwise the only thing they are doing is buying time and ask about software versions or other diversions.
As I am telling you right now. The tech guy told me straight that changing the main unit it will not solve anything. He had it with him but he said it is not make any sense to do that since I am already having the 3rd unit.
He said that a team can investigate the TV in their center if I want. I am already sick of everything that happened and the way I was treated with a totally indifference. I was brainwashed by the sales rep. in ElGiganten about how great Philips when it comes about motion and everything.
My personal opinion is that without a official complain to your local Customer Service Office you will not put any kind of pressure on Philips. It is obvious that Benedickte will continue asking everyone about the software version, and you can not blame her because that it the place where she gets paid from, and we will never probably be treated with the respect we are trying to buy paying 1500 Euro.
Official Customer Protection Office complains guys! Else..
I surely hope Philips will come with a solution. Am I right in thinking it's only the 6xx7 series that are affected? Could that have to do that the 6xx7 is the only TV using LG panels (hence the passive 3D) and maybe the firmware is optimised for the 7 & 8 series panels?
I'm running 133.4. I know there is 133.5, but using the WiFi connection the TV tells me 133.4 is the latest version (I have a 37PFL6007K/12).
I have now send complaints to philips sweden about this problem.
So lets here what they have to say about it. I will let you guys now what they tell me.
Benedickte, I am currently running on 133.4.0. Is there any new one available?
I uploaded a new video showing the HDNM issues I was talking about.
Look at the right side of the picture where the bars are. The image is breaking like a ripple is passing through. It looks like the processor cannot cope with the rapid moving of the vertical lines.
Please let us know if this is fixable or not. Thank you.