gstan80, I think you are investing far too much time in this.. Its a TV and a mid-end model. The 7 and 8 series are better and the 9 series is the high end. You get what you pay for, if the display you bought was perfect it would be priced at the same level as the best displays from Panasonic and Samsung.
Its like you feel you have been ripped off or cheated - have you compared your pfl6877 against Samsung/LG/Panasonic models in the same price range?
You got what you payed for, and then you return the TV set several times and want official answers from Philips for having quality differences in a budget TV compared to their best and most pricey TVs..
I dont want to sound harsh but the truth is there is no problem with the TV. You will be satisfied and happy when you realize you had too high expectations for a budget TV. Yes your TV-set is not perfect, but its still really good and very good looking with brushed aluminium finish.
You are not a victim, and I find it the customer service & support you have received completely astonishing.
Im in the market for a new TV and it has to be a Philips because I really like Ambilight, I would purchase one tomorrow (PFL6007 or PFL6877) if I found a model compatible with norwegian IDTV. Sadly it seems no 2012 models are supported, only 2011 PFLxxx6..
The ones of you that experiencing this juddering, could you please send me an PM with the serial number on your TV?
You can find the serial number in these two ways:
1. On a label on the back of your TV.
2. While having TV on (watching TV/ not be in menus), press 1 2 3 6 5 4. You will then get a CSM menu up and you'll find serial number there.
In this menu you can also find other information like software version, mac address, IP- address etc.
An interesting topic, although I´m a little disappointed that a solution was not found when I came to the end of it all.
I got a 55" 6097T, bought in Norway a week ago, and noticed it big time when watching the first blue ray movie Avatar (using playstation 3 as source). Colors and everything were perfect (after some tweaking), but fast motion were horrible. I have been turning each and every setting on and off for days trying to find a decent compromise - and for me it seems like this is a hardware issue, the TV just hasn't got the juice to process all the image optimization stuff. Turning everything off (noise reduction, clear lcd etc) and leaving Natural Motion set to Minimum kind of works for me. The motion artifacts/ghosting/whatever-it-is-called is barely noticeable.
I think the slow menu navigation combined with the artifacts shown when all image processing is on is a clear indication that the software running on the TV is made for a faster TV with a better processor (which I guess the 7-8-9 series has).
Edit: I will also mention that fast motion is really bad when watching 3D content (Ice Age 3 is the only one tested). Even my kids reacted to it.
Thanks for the information. I will send you my Serial number tonight then.
I'm still very frustrated not getting any official announcement from Philips telling me what is wrong or if the problem ever will be helped? I have sat a deadline, that if I don't will get any official statement from you within a week (Sunday 7th of October), I'll show Elgiganten in Fields (Copenhagen) this thread, and tell them about the bad customer service their customers have received and that I want to return my TV. I also will recommend them to not sell any of these TV's because of the really bad quality compared to the price you pay for it. It's a shame that my Samsung TV from 2006 is performing way better then this Philips TV I just bought. So far it's such a waste of money!
Herzie, don't even bother. :)
Have a great one!
Are these motion judder problems also on 46pfl8007 ?
That TV has 3 sided Ambilight like 6877 and Perfect Pixel HD imaging technology, and a faster refresh rate. Maybe thats enough to eliminate the problems related to motion judder?
Anyy news or progress with this issue yet ?
I have no understanding what so ever, for how you can just ignore my message for days.
I asked you a simple question and received no reply. I've been asking you approx. 10 times the past month whether we can expect an official answer about if you'll be able to solve the motion effects problem or not. Additionally I've asked approx. 10 times when we can expect an official answer to the previous question.
To be honest with you, Philips/you'reliterally pissing your loyal customers off by acting like this and I have no respect for Philips any more. In this case Philips has provided the worst customer service you ever could have dreamed off. You're acting like amateurs.
As I told you previously I'm running out of patience and getting more and more frustrated every time i turn my TV on and have to see the bad motion effects (juddering/ghosting). If I don't get an answer from you I will return my TV the 8th of October and tell my local store about the bad service and big motion effects problem on this model.