I had my hopes up today, when I saw there was a FW update for my TV (32PFL3517H).
I did the update, but disappointed, none of my issues are solved.
Issues being: stretched picture when playing files with aspect ratio 4:3.
I can't choose any correct setting with format button on the remote.
It toggles between small (with correct aspect ratio) and large, but then the picture becomes stretched.
This is annoying!
When receiving from hdmi receiver there is no auto setting, but at least there I can choose 4:3 manually...
I am attaching 2 txt files with info about the examples of 4:3 video files where full screen mode becomes distorted.
32PFL3017H/60 Aspect Ratio- same problem
Originally Posted by Philips - Benedickte
Very sorry to hear that Philips believes incorrect playing with an aspect ratio is normal behaviour.
The 32PFL3017H/60 model clearly has the same poor firmware.
I just bought this model, and chose Philips over significantly cheaper lesser known makes (i.e. chinese) because I beleived it would be better - and have better support.
Clearly I was wrong, and now have deep reservations about buying further Philips products. In future I might as well take a cheaper product, because Phillips higher prices don't equate to better quality or support.
I would recommend any potential purchasers of Philips to be very cautious when buying. You clearly can't rely on any problem to be fixed - only a simple explanation that they are 'Normal'.
Obviously from reading previous posts I don't expect any response or action from Philips, but I do hope search engines pick up on the comments here so that other are forewarned.