When I first switch on my tv I get a message in a box headed Info. It says: Preset list is empty
No TV chanels are listed. Please use the Setup menu to add services to this list.
If no digital channels are dtected, press A/D key to switch to analogue mode.
I have tried holding the menu button on the side of the tv for 10 seconds but nothing happens.
Welcome to the TV forum,
Since you have already tried to reset the TV to factory settings without success, we would need to take a look at it for you to be able to work out what may be causing the problems you're having.
Can you confirm you're in the UK so that I can get you the correct contact details for your local Philips team.
Thank you Marco yes I am in UK
Could you please send me a private message with your personal details (name, surname, email and telephone number).
I will provide you a reference number so you can call the UK customer service and arrange the most suitable time for you for a visit from a technician.