Your experiences with FW v0.92.0 for 4xx7 and 5xx7 series (2012 models)

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10-13-2012, 04:38 PM
tali

Quote:

Originally Posted by Philips - Benedickte

Hi guys.

For you guys mentioning that the picture quality has dropped, could you all please confirm to me the following:
1. How has it droppped? What exactly is the difference? Could you guys please explain as good as you can.
2. When exactly did this start?
3. Could you please send full model number, serial number and software version to me (PM is ok)?

Thank you,
Best regards,
Benedickte

Done via PM!
10-13-2012, 06:51 PM
bogaty

Can philips add the feature like LCD overdrive to improve the response time on 5507 panel?.It would be great.
10-13-2012, 07:57 PM
RomanB

Today I tried to use the 3D function on my 40 inch 5537H model. Before it worked fine, but now (both) the shutter glasses are shutting off instantly for a couple of seconds, and start working again after a while. They are fully charged and I already choose putting the factory settings back, but without luck. Because both glasses are shutting off simultaneously, I guess there is a problem with the infrared signal from the TV, or a problem with the software. It doesn't work with any 3D function, so with 2D to 3D occurs the same problem. Any help, tips, tricks, or do I just bring the TV back to the shop?
10-13-2012, 08:38 PM
bogaty

Quote:

Originally Posted by RomanB

Today I tried to use the 3D function on my 40 inch 5537H model. Before it worked fine, but now (both) the shutter glasses are shutting off instantly for a couple of seconds, and start working again after a while. They are fully charged and I already choose putting the factory settings back, but without luck. Because both glasses are shutting off simultaneously, I guess there is a problem with the infrared signal from the TV, or a problem with the software. It doesn't work with any 3D function, so with 2D to 3D occurs the same problem. Any help, tips, tricks, or do I just bring the TV back to the shop?

Just move closer to the TV, it should help
10-13-2012, 08:43 PM
RomanB

I'm 10 feet, about 3 meters away from it..
10-13-2012, 08:57 PM
Racker

Quote:

Originally Posted by RomanB

I'm 10 feet, about 3 meters away from it..

That can't be the problem then.. Can you try another pair of glasses, to determine if it's the glasses or the TV?

If you're sure it's the TV you could try switching it off, pulling the plug from the power-socket ("de stekker uit het stopcontact") and waiting for approx. ten minutes. Then plug back in, restart the TV and see if the problem still occurs.
10-13-2012, 09:42 PM
bogaty

Quote:

Originally Posted by RomanB

I'm 10 feet, about 3 meters away from it..

I watch mine 40PFL5507 from the distance 1.5m maybe closer.With further distance i'm getting same problem like your's.
10-13-2012, 10:05 PM
RomanB

Quote:

Originally Posted by bogaty

I watch mine 40PFL5507 from the distance 1.5m maybe closer.With further distance i'm getting same problem like your's.

The perfect distance to watch 3D is, if we believe the people from Philips themselves, a minimum of 3 metres. Besides, until today I never had the problem, and watched many 3D movies successfully.

Bedankt Racker, i'm gonna try that tomorrow morning.
10-13-2012, 11:17 PM
Wesley

Quote:

Originally Posted by Philips - Benedickte

Hi Wesley.

Could you please post a picture or film of this issue you are experiencing? How often does this happen?

Have you tried another PC and what is the result of this?

Does this happen to any other HDMI device (not PC)?

Best regards,
Benedickte

Film: http://youtu.be/hSdeFurvz3k I have not tried another PC, will do that tomorrow. I don't have any other HDMI devices, sadly, but it has never happened this update :/. I'm not noticing anything else that has improved, so is there any way to go back to the former firmware?

Oh, and I can't watch TV now, because it's stuck on HDMI. It shows the loading bar, then more flickering, and then back at the HDMI channel. It'll show in the video. In the beginning I aim at my PC to get light to shine at my remote, so you can see I'm not pressing any buttons.

This is seriously annoying the hell out of me. :/

edit: turning it off is not really an option, seeing as it won't let me. :<

edit: unplugging HDMI cable from TV results in same thing, flickering >_>
10-14-2012, 06:47 PM
AJPM

I have a 32"pfl 5507H with portuguese language.
I've had installed the 0.79 software version that came with the TV ,witch the EGP did not work and the TV stucked. Next I installed the 0.91 and it solved the EPG situation but sometimes the TV stucked with no reason, showing the loading bar. I need to unplug the TV from the energy supply, and the replug it to continue to use the device.

Finally I installed the 0.92 software version and the problem persists. What should I do?
10-15-2012, 02:22 PM
Philips - Benedickte

Quote:

Originally Posted by Wesley

Film: http://youtu.be/hSdeFurvz3k I have not tried another PC, will do that tomorrow. I don't have any other HDMI devices, sadly, but it has never happened this update :/. I'm not noticing anything else that has improved, so is there any way to go back to the former firmware?

Oh, and I can't watch TV now, because it's stuck on HDMI. It shows the loading bar, then more flickering, and then back at the HDMI channel. It'll show in the video. In the beginning I aim at my PC to get light to shine at my remote, so you can see I'm not pressing any buttons.

This is seriously annoying the hell out of me. :/

edit: turning it off is not really an option, seeing as it won't let me. :<

edit: unplugging HDMI cable from TV results in same thing, flickering >_>

Hi Wesley.

Thank you for this upload and information. I can understand this is annoying for you.

Please try to reinstall the TV, and then contact your local customer service for further assistance regarding what you are experiencing.

Best regards,
Benedickte
10-16-2012, 05:45 PM
Toengel

Hi,

a new firmware 93.0 has been released. Please use the following thread for your feedback: http://www.supportforum.philips.com/...3055#post43055

Toengel@Alex

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