Player won't play movie with embedded SSA subtitle

I have a MKV video file with a H.264 video track, an AC3 audio track and an SSA subtitle track:

Input #0, matroska,webm:
Metadata:
creation_time : 2012-09-29 19:19:55
Duration: 00:44:14.33, start: 0.000000, bitrate: 3159 kb/s
Stream #0:0: Video: h264 (High), yuv420p, 1280x720, SAR 1:1 DAR 16:9, 25 fps, 25 tbr, 1k tbn, 50 tbc (default)
Stream #0:1(eng): Audio: ac3, 48000 Hz, 5.1(side), s16, 384 kb/s (default)
Stream #0:2(eng): Subtitle: ssa (default)

My BDP5500 won't play that file, saying instead that the video format is not supported.
If I remove the SSA track, however, the video plays just fine.

The BDP5500 is using the latest firmware (3.46), the file was played via DLNA.
I have not tried playing it via USB stick/HDD.

Can you use media info and send the date over again......

Here's the mediainfo for the file:

Quote:

---

General
Unique ID : 223205563543760842692342066197199572129 (0xA7EBD3EE851BD6228F8FC096624FCCA1)
Complete name : movie.mkv
Format : Matroska
Format version : Version 2
File size : 1 000 MiB
Duration : 44mn 14s
Overall bit rate : 3 160 Kbps
Encoded date : UTC 2012-09-29 19:19:55
Writing application : mkvmerge v2.9.5 ('Tu es le seul') built on Jun 17 2009 16:28:30
Writing library : libebml v0.7.8 + libmatroska v0.8.1

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings, CABAC : Yes
Format settings, ReFrames : 5 frames
Codec ID : V_MPEG4/ISO/AVC
Bit rate : 2 713 Kbps
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate mode : Variable
Original frame rate : 25.000 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Writing library : x264 core 128 r2216 198a7ea
Encoding settings : cabac=1 / ref=5 / deblock=1:0:0 / analyse=0x3:0x113 / me=umh / subme=8 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=18 / lookahead_threads=3 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=25 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=crf / mbtree=1 / crf=18.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00
Default : Yes
Forced : No

Audio
ID : 2
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Format settings, Endianness : Big
Codec ID : A_AC3
Duration : 44mn 14s
Bit rate mode : Constant
Bit rate : 384 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 122 MiB (12%)
Language : English
Default : Yes
Forced : No

Text
ID : 3
Format : SSA
Codec ID : S_TEXT/SSA
Codec ID/Info : Sub Station Alpha
Compression mode : Lossless
Language : English
Default : Yes
Forced : No

---

SSA should be ok..Can you see what happens if you place a .sub or .srt?

I extracted the subtitle, converted it to .srt and muxed it into the same video again.
The movie plays and the subtitle gets shown.

In case it helps, here's the header of the SSA file:

Quote:

---

[Script Info]
; This is a Sub Station Alpha v4 script.
; For Sub Station Alpha info and downloads,
; go to http://www.eswat.demon.co.uk/
; or email kotus@eswat.demon.co.uk
; to burn-in these subtitles into an AVI, just install subtitler2.3 PlugIn for VirtualDub, see doom9.org
Title: Subtitles taken from TV teletext
Original Script: by their respective owner
ScriptType: v4.00
Collisions: Normal
PlayResY: 240
PlayDepth: 0
Timer: 100.0000
[V4 Styles]
Format: Name, Fontname, Fontsize, PrimaryColour, SecondaryColour, TertiaryColour, BackColour, Bold, Italic, BorderStyle, Outline, Shadow, Alignment, MarginL, MarginR, MarginV, AlphaLevel, Encoding
Style: MainB,Arial,14,&H00FFFF,&H00FFFF,&H00FFFF,0,0,-1,1,2,4,1,16,16,16,0,0
Style: MainT,Arial,14,&HFFFFFF,&HFFFFFF,&HFFFFFF,0,1,0,1, 2,4,1,16,16,16,0,0
Style: MainI,Arial,14,&HFFFFFF,&HFFFFFF,&HFFFFFF,0,1,1,1, 2,4,1,16,16,16,0,0
Style: MainC,Courier New,14,&HFFFFFF,&HFFFFFF,&HFFFFFF,0,1,0,1,2,4,1,16 ,16,16,0,0
[Events]
Format: Marked, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Comment: Marked=0,0:00:00.00,0:00:00.01,MainB,,0000,0000,00 00,!Effect,This script was created by decoding a tv teletext stream to build coloured subtitles

---

Hi KyleK,

I have just send you a personal message. Please check your inbox.

Kind regards,

Quote:

---

Originally Posted by KyleK

I have a MKV video file with a H.264 video track, an AC3 audio track and an SSA subtitle track:

Input #0, matroska,webm:
Metadata:
creation_time : 2012-09-29 19:19:55
Duration: 00:44:14.33, start: 0.000000, bitrate: 3159 kb/s
Stream #0:0: Video: h264 (High), yuv420p, 1280x720, SAR 1:1 DAR 16:9, 25 fps, 25 tbr, 1k tbn, 50 tbc (default)
Stream #0:1(eng): Audio: ac3, 48000 Hz, 5.1(side), s16, 384 kb/s (default)
Stream #0:2(eng): Subtitle: ssa (default)

My BDP5500 won't play that file, saying instead that the video format is not supported.
If I remove the SSA track, however, the video plays just fine.

The BDP5500 is using the latest firmware (3.46), the file was played via DLNA.
I have not tried playing it via USB stick/HDD.

---

Would you try with USB stick?

Hi Kyle,

Please check your inbox.

Kind regards,

Remko

As requested I tried to play the file from a USB stick, which does work.
So the issue only manifests itself when playing such a movie over the network via DLNA.

Hi Kyle, a new fw was released V3.53, did you already install this one and did it solve the problem? Also might be good to try with different media server...

The issue persists with v3.53. I have not yet had the time to test with a different media server.

Quote:

---

Originally Posted by KyleK

The issue persists with v3.53. I have not yet had the time to test with a different media server.

---

Dear KyleK,

We are still studying this issue. Would you be so kind to let us know what media server you use? Thank you.

Kind regards,
Philips Moderation Team

Dear Kylek,

We can reproduce this issue with two of our media server. We will further investigate this issue. Will let you know when we have more concrete information.

With thanks & regards,
Philips Moderation Team

I'm using the open source DLNA server minidlna.
I'd provide you with an extensive log file, but I'm currently on holiday.

Any news on this bug?