I experience frequent "network connection lost" problems - without using DLNA at all.
For me, i It happens just by watching a channel which includes HbbTV information (Danish TV DR1) .
Often, when the tv gets HbbTV info to show the "DR.NU (red dot)" logo in lower right corner, it will blank out the screen and show a [1[2[3 Connecting... STOP]]] panel. Sometimes it briefly shows a message about "network connection lost" (in Danish) first. But the common thing is that this pop-up never disappears by itself - I have to press OK to confirm the STOP button.
The TV then goes completely black for 2 secs before returning to the channel/program I was watching.
So I think the problem lies deeper than DLNA -- it's at the root of the network stack or interface(s) affecting all services using the network. Insanely annoying for a "net tv" !
Good WiFi connection 54 Mbps -- tried with static IP and DHCP settings - happens with both.
Philips support - are you getting any of this?
Your silence is rather ominous. Do you not care?
Originally Posted by Niels
Exactly the same problem here.
TV: Philips 40PFL7605H/12
Router: Netgear WNDR3800 + Lacie harddisk connected the USB port
While looking at video files from HD every app. 30 minutes the TV loses connection with the network.
After switching the TV off and on the problem is "solved".
So it looks quite clear the the problem is in the TV.
It would be very nice if Philips could make this thing better in a next software update !!
I'm not really sure that the problem resides exclusively on the TV 's software, since I have solved it completely by simply changing the router which it was connected to. I've tried with an old one, and also with a brand new TP Link TD W8970. It is true that there is something interfering with the router caused by the TV and NOT with other newer Philips TVs. (I also own a 32pfl4007h and it has never given me any sort of problem).
It has to be simply a certain combination of factors that makes the TV disconnect from the media server. (This does not mean that Philips is not responsible for solving it. Of course they should have done it a long, long ago).
I know it's not fair but, I'd try with another router and see if luck smiles to you.
Well, in the beginning it worked all perfectly.
But after the last firmware update the disconnectiong problems begun....
And I did no hardware changes in the mean time !
I'm pretty sure that the problem comes from the TV. I have 1 iphone 5, 1 Mac, and one media center.
They are LAN or Wi-Fi connected to the same router.
I installed a DLNA server et a DLNA client on my iPhone, on my mac and on my Media Server. The only device that doesn't work every time is the damn Philips TV. I'm not supposed to buy another hub/switch, philips will have to fix this issue... and quickly because the TV is one year old...
I have 40PFL8008S TV (latest firmware), connected to wireless N network, with 130 Mbps speed, through Belkin router. Until 2 days ago, I was able to use DLNA to play mkv files from my PC (network).
Now the same files are not recognized... "Unsupported file format" or something. The "Play To" function from Windows Media Player also stopped working for .mkv files.
Anyone have any ideas? (Other than throwing the expensive TV out the window :) Thanks!
Hi Cristian, I am just a Philips consumer as you are.
I suggest you try first with .AVI files (because DLNA streaming of MKV files via Windows media Player is not standard for Windows-it requires some Matroska file type resetting in Windows7 registry...). So to be sure it is not connected to MKV files, you can try with AVI files and see if PlayTo feature comes (JPG picture files also should make PlayTo button visible in Windows Explorer).
On Windows Media Player, check also that you selected Stream "Automatically allow devices to play my media".
On the TV itself, Network/Digital Media Renderer: check it is still ON
Last, make a try with Ethernet cable connection if you have a cable on hands (so without Wifi connection): if it works, and does not work with Wifi, then it is related to Wifi...
Hope it helps
Thanks for your answer pmarcaul. Unfortunately it didn;t help me. I know .mkv is not windows standard. But I have codecs and they do play on WMP; also I have the PlayTo button and the TV appears, but it fails to "contact media server"... AVI or other files work.
Originally Posted by pmarcaul
MKV works from USB, but from the network (wifi or wired) it doesn't (same file that was playing a few days ago...). I tried all you said, with no result.
So the problem still stands:
In the "Browse Network" source on the TV, the .mkv files appear with an "x" and if trying to play it I get "Unsupported file: not able to execute".
In windows explorer if using the PlayTo option on mkv it freezes in "Contacting media server", or fails.
I'll try to reinstall the latest firmware, because "Reinstall TV" didn't help. Will post back.
Update: pmarcaul, you helped me after all. it was the thing you said about the registry. I started to wonder, because the TV played MKVs with other sharing software (ex: twonky), but not with the WMP share. So I reset my codecs (Shark007) to defaults and works fine now. :)
Now only the other 99 bugs remain :)) Hope for a FW update soon.
Still on the subject, DLNA works fine on both wifi and wired. (in my case wi-fi - 130 Mbps, while wired is only 100 Mbps). However I cannot identify the problem with the stream dropping after a few minutes... I saw this issue also on the forum, but no solution so far.
Just move from a Philips tv to a Panasonic plasma with the same network set up... Guess what, everything works like a charm... DLNA, remote, pictures and movies from a device... I think the technical point is in the Philips side.
I think it would be one of my last post here, and you don't imagine how I'm happy now with my new TV.
:)) I hope Philips or TP Vision, whatever, see these kind of comments, 'cause they are alot and they'll at least try to keep some of the customers
Originally Posted by Htep
Anyway, besides the VERY annoying bugs and lack of performance... I think Philips TVs still have some great features and great image quality. They just need to fix the current sw and hire some Quality Assurance (I'm available :).
As for plasma TVs, I saw they are prone to clouding.. when whatching a channel for more than 5 mins... after changing the channel shadow of the channel logo remains on the screen, etc..
Originally Posted by Bill Jonair
THIS HAS TO BE SINGLE-HANDEDLY THE BEST ANSWER HERE.
After so much searching online NO PHILLIPS TECH has EVER been able to identify this problem. Somehow the only people that ever got this working were reviewers from websites like C-Net after giving it a bad review to make it a good one. None of them ever bothered to help the general public with this problem. The main reason I created this account was to advise people STAY AWAY FROM THEIR TVS. In all, you pay extra for Net TV, a piece of crap software that brings netflix and hulu to your TV and 20 other programs that do NOT work. Best to just get a Roku if you need it that badly. To the mods and admins here, talk to your supervisors to offer better advise than you do. The same old "check your router, firewall, wifi" BS does not work no matter how many times you repeat it.
My TV crashes to with streaming movies via my DLNA Certified NAS server and with Smart-TV/NET-TV functions.
When you call to the customer support by telephone, they are listening to your problems but they are not giving answers or solutions. They are letting me explain all like they hear these problems for the first time. It seems like they know about it but they don't have any solutions as they KNOW that it is firmware related.....
A satisfying answer could be: Yes mister, we know about these problems and are our technisians are working for a firmware update that solves the network related problems. (DLNA and SMARTTV) We are doing our best to solve it, give us a couple of weeks
I suppose a lot of customers have simular problems with Philips TV's as almost each family streams videos in 2013!!!
Belive me; I tried both: Wired and Wireless connection! Both having the same problems! I am Sooo disapointed.
My problem is only regarding my local network. My PC's can see each other, but my SMART TV looses these connections after 10-20 minutes. The TV writes to me: Searching for mediaservers but never find any of my 3 computers ACTIVE (Twonky or other) mediaservers.
Originally Posted by Jarnimo
The apps for my SMART TV are not perfect but are generally working OK. The APPs are not made by PHILIPS, and sometimes not tested on all TV models?. In this moment I have to turn off my TV .... wait a minute... turn it on again and after 1 minute or 3 the servers are showing again on my TV. Then these disappears again after used for 10-20 minutes. Then same procedure if I want to see/ use these again.