Napster update for Streamium and AWxxxx
Dear Streamium and Wireless HiFi Users,
While our aim is to restore the Napster service on your devices as soon as possible and with the best possible user experience, this is proving to be a bigger challenge than anticipated.
We are working earnestly towards resolving this and will provide you a further update on progress in January.
We appreciate your understanding and our sincere apologies on the inconvenience caused.
Philips Moderation Team
Defficient customer support for older - though not obsolete - products
I wanted to share my ever increasing frustration with regards to the ever delayed Napster fix for my NP2900.
I happened to join Napster last year really by chance, after I realized my NP2900 included such a software enabling me to play streamed music. This actually gave a second life to my NP2900, wich I was hardly using anymore, and I was actually considering purchasing a docking station for my smartphone on which I would use such a streaming music service.
I was very happy for a few months, until a large power blackout in the city where I live forced me to reset my device, which is when I lost the Napster functionality (it seemed I only experienced that problem very late compared to other users, as I must have been on the older version of the firmware until then).
This is when I started looking at this forum, seeing the frustration of the other users who had already been undergoing that problem for months. And now, after I read about all these consecutive promised release dates being missed, I start feeling much frustration myself as Philips appear to poorly communicate and not to show so much empathy towards its customers. Messages with a bit more details as to why it is so much of a difficulty to release the fix would surely help and decrease the frustration, instead of acting as if every single piece of info had to be kept a secret...
I sincerely hope a solution is coming very very soon, as I have not been very impressed with the software/firmware competence of Philips... a pity as the sound quality of the product is very good in my view. But this apparent incompetence (?) with software/firmware developments may well have me buy a different brand the next time.
Originally Posted by Philips - Remko