Is end of Jan-13 really the right time for private messages?
Dear Remko, Philips,
Could you please give us - the COMMUNITY OF USERS - an update in January, as promised on 27.12.2012 "We [...] will provide you a further update on progress in January", rather than sending a private message to ONE USER ONLY while we are almost at the end of January and still no news on such update yet?
I fully appreciate the situation may not be comfortable for customer "facing" people like you at the moment - for having worked in customer service myself I also appreciate you might not be involved in the fix at all yourself - but please also carefully consider the level of frustration some users have reached. You should thus consider carefully the way you communicate not to add to it.
Originally Posted by Philips - Remko