EPG does not change channel - 26PFL4007T

I recently bought a 26PFL4007T TV. I'm happy with everything apart from the EPG. When you go on to the EPG, and select the channel you want to watch it only works approximately 50% of the time. The other 50% of the time it simply returns you to the last channel you have been watching. Am I doing something incorrectly?

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Originally Posted by coopsollini

I recently bought a 26PFL4007T TV. I'm happy with everything apart from the EPG. When you go on to the EPG, and select the channel you want to watch it only works approximately 50% of the time. The other 50% of the time it simply returns you to the last channel you have been watching. Am I doing something incorrectly?

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Hi Coopsollini.

Could you please confirm to me what software version is installed on the tv?

Thanks,
Best regards,
Benedickte