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Type: Posts; User: bertie

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    Sticky: Finally it is 2014, happy new year everybody.! ...

    Finally it is 2014, happy new year everybody.!

    This topic now runs for more than one year and still no update for my HTS homecinema system.
    this year i will try other ways of convincing Philips,...
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    Sticky: Hello Philips, 149 reports now on this item ,...

    Hello Philips,
    149 reports now on this item , sadly enough not many from Philips indicating that a solution is near.
    my hts 7520 still does not play the latest blu rays and no update is available....
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    Sticky: Come on Philips , lets get cracking!!! i can see...

    Come on Philips , lets get cracking!!!
    i can see many software updates for the new machines, why do you forget your customers with sound systems of two years and older???
    the complaints are...
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    Sticky: i do agree with drodgers, although i received an...

    i do agree with drodgers, although i received an answer from Marcus, it would be customer service when replies were given to the posters!!!
    ie , we are working on the matter: we have resolved...
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    Sticky: Ok, thank you Marcus , for your quick reply!!...

    Ok, thank you Marcus , for your quick reply!!
    this means we can shortly find an update ?
    this thread goes back to 2011
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    Sticky: Is there anyone from Philips reading the items in...

    Is there anyone from Philips reading the items in this topic,i don't mean i want an immediate answer,
    but it would be nice to receive a message that Philips is looking into the files
    plse let me...
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    Sticky: today i bought two new Blurays, and i could not...

    today i bought two new Blurays, and i could not play them at my HTS sound/bluray system, is there an update planned ???
    have the latest blurays a new codec? my latest update is from 2011,no new on...
  8. Topic: Hts 7520/12

    by bertie
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    Thank you for the tip, i will go to that thread.....

    Thank you for the tip, i will go to that thread..
    what do you mean by the age of the product????
    trhe machine is not yet two years old, in my opinion that is rather new.
    would be different if it...
  9. Topic: Hts 7520/12

    by bertie
    Replies
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    767

    Hts 7520/12

    today i bought two new Blurays, and i could not play them at my HTS sound/bluray system, is there an update planned ???
    have the latest blurays a new codec? my latest update is from 2011,no new on...
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    apologies to all , i mentioned problems with my...

    apologies to all , i mentioned problems with my HMP5000 in dec/january, Philips solved the problem and did send me a new one!!!
    great service from Philips, however i did not update to new firmware...
  11. Poll: thx for the explanation,my HTS(incl bluray) can...

    thx for the explanation,my HTS(incl bluray) can be switched off on sound ,as a message comes up
    TV sound or HTS sound.
    i must enjoy DTS on my HTS , and surprisingly the lipsynch is on most files i...
  12. Poll: @Toengel, yes that is correct, HTS is connected...

    @Toengel,
    yes that is correct, HTS is connected with HDMI-Arc.
    does that solve a part of the problem you described?
    most TV sets have stereo or a dolby sound system , but not DTS, so you always...
  13. Poll: i have HMP 5000, connected byHDMI to tv and...

    i have HMP 5000, connected byHDMI to tv and optical to HTS surround sysem, i do not get delay on sound compared to movie.
    i play from harddisk, mkv and h264 files.
    also i found in the options the...
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    i do not recognize this failure, sometimes when i...

    i do not recognize this failure, sometimes when i want to skip a chapter and go forward i get the same message.
    just restart the video helps with me.
  15. Topic: introduction!

    by bertie
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    Hmp 5000/12

    to complete the story: Philips has sent me a new mediaplayer, great service , it took a while but OK

    just to finish this thread
  16. Topic: Hmp 5000/12

    by bertie
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    Hmp 5000/12

    i purchased my mediaplayer 31st december , and it worked 1 day , then i downloaded new firmware (while still connected to Philips TV 42PFL5405H) and on restart it calls for invalid HDMI key.

    the...
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    you cannot delete or copy , this should be done...

    you cannot delete or copy , this should be done connected to PC
    actually is read only
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    i contacted the customer service , they wil come...

    i contacted the customer service , they wil come back to me
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    @jeffrey, did you update to the newest firmware?...

    @jeffrey,
    did you update to the newest firmware?
    when i did HDMI stopped working.
    are you connected with HDMI cable ?
    please let me know
    Philips is working on a solution, but still i'm interested
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    that is correct

    that is correct
  21. Topic: introduction!

    by bertie
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    i have called service , they were supposed to...

    i have called service , they were supposed to call back ,now waiting almost full week,
    sad thing when a new machine doesn't work after update .
    anyone else knows about invalid HDMI key???
    let me...
  22. i bought the HMP 5000, i have connected the...

    i bought the HMP 5000, i have connected the mediaplayer with an optical cable to my sound system
    trhis way you can obtain all music incl DTS.
    connect the mediaplayer to tv with HDMI and with...
  23. Topic: introduction!

    by bertie
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    1,893

    with flash, you mean software update again? ...

    with flash, you mean software update again?

    already did that, did not work
  24. Topic: introduction!

    by bertie
    Replies
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    1,893

    introduction!

    Hello,
    i recently purchased the mediaplayer HMP 5000/12, it worked well for one day, then i updated the software and now i get the message "invalid HDMI key"
    what has gone wrong , who can help...
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