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Type: Posts; User: Philips - Caroline

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  1. Replies
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    Hi Apdimitrio In order to try to help you...

    Hi Apdimitrio

    In order to try to help you further, what is the model number on your MP3?

    Regards,
    Caroline
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    Hi Geert75. What is your soundbar connected...

    Hi Geert75.

    What is your soundbar connected to?
    Also, what surface do you have it sitting on?

    Regards,
    Caroline
  3. Hi Mspera Have you already installed the...

    Hi Mspera


    Have you already installed the software mentioned above?

    Regards,
    Caroline
  4. Here is the link for contact information: ...

    Here is the link for contact information:
    http://www.philips.com/contact

    Regards,
    Caroline
  5. Hi Richard I would recommend that you contact...

    Hi Richard

    I would recommend that you contact your local customer service team for this type of query as they can give you much more tailored advice.

    Regards,
    Caroline
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    Hi Michael. Thank you for the information. We...

    Hi Michael.

    Thank you for the information.
    We will look in to this and get back to you as soon as possible.

    Regards,
    Caroline
  7. Hi AlexHTID We apologise for the inconvenience...

    Hi AlexHTID

    We apologise for the inconvenience with your player.

    As the issue has seemingly not improved after resetting the unit, what I would advise you to do is get in contact with our...
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    Hi Cmscratc, This indeed sounds very odd, we...

    Hi Cmscratc,

    This indeed sounds very odd, we certainly have not come across this at all!

    Have you made sure that both devices software versions are up to date? Or indeed have you recently...
  9. Sticky: Hi all, Further to our earlier post (which we...

    Hi all,

    Further to our earlier post (which we have now removed due to a change of information), we would like to offer some new advice.

    For those of you not receiving push notifications on...
  10. Sticky: Hi Fox10 We continue to work to get you an...

    Hi Fox10

    We continue to work to get you an update as soon as possible. Please keep an eye on our website for any further updates.

    We apologise for any inconvenience caused during the wait.
    ...
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    Hi Michael. Has disabling the subtitle shift...

    Hi Michael.

    Has disabling the subtitle shift on your television made any difference at all? :)

    Regards,
    Caroline
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    Hi Chris. On page 18 (section 5) of the user...

    Hi Chris.

    On page 18 (section 5) of the user manual you can find the specifications for the file types that your player will recognise:...
  13. Hi AdamBc We wont be able to determine the...

    Hi AdamBc

    We wont be able to determine the precise nature of the fault without physical inspection.
    It is however worth repairing and Id recommend that you contact the customer call centre in...
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    Hi MissionKen. Please see reply in your...

    Hi MissionKen.

    Please see reply in your original post.
    This thread will now be closed as there are multiple threads with the same user and issue.

    Kind regards,
    Philips Moderation Team
  15. Replies
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    Hi MissionKen. Please see reply in your...

    Hi MissionKen.

    Please see reply in your original post.
    This thread will now be closed as there are multiple threads with the same user and issue.

    Kind regards,
    Philips Moderation Team
  16. Replies
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    Hi MissionKen There are some actions that you...

    Hi MissionKen

    There are some actions that you can take in trying to solve this.


    1. Try to install the software again with the file from P4C:...
  17. Replies
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    Hi Mission08x. Can you please reply with what...

    Hi Mission08x.

    Can you please reply with what software you have installed and how it is connected?
    Does this occur all the time, or when using different functions?
    Have you tried another cable...
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    Hi MissionKen It might be that you need to...

    Hi MissionKen

    It might be that you need to contact Windows to update the codec, for Windows Media Player to support certain files.
    Do you know if this is happening with certain files or can it...
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    Hi MissionKen Unfortunately there is no WiFi...

    Hi MissionKen

    Unfortunately there is no WiFi MediaConnect function on this device. You can however use SimplyShare via a DLNA server which enables you to share media between a computer and the...
  20. Hi Alvon, Can you please describe a bit more...

    Hi Alvon,

    Can you please describe a bit more of what you are trying to do? What TV do you have and how is this connected?

    Thank you

    Kind regards,
    Philips Moderation Team
  21. Hi Rin. Could you please check if you can play...

    Hi Rin.

    Could you please check if you can play other files then MP4 without the audio delay and
    could you also re-create your file from its original source to see if that would help?

    If that...
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    I apologise for the confusion, there was a later...

    I apologise for the confusion, there was a later model of the BDP7500.

    Please find the link for your model below:
    ...
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    Thank you for the information. It sounds like a...

    Thank you for the information.
    It sounds like a software update should do the trick.

    You can find the software version with instructions on how to update your Blu-Ray here:...
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    Hello Bazinga. Do you have any other movies...

    Hello Bazinga.

    Do you have any other movies that you can try perhaps? A DVD should work just fine to try with if you don’t have any other Blu-Ray discs.
    Can you also please verify which country...
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