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Type: Posts; User: Philips - Sarka

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  1. Replies
    7
    Views
    266

    Dear loyab, Have you managed to solve the...

    Dear loyab,

    Have you managed to solve the issue?

    Thanks for update.

    BR,
    Sarka
  2. Dear Users, There is no active discussion on...

    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or...
  3. Replies
    6
    Views
    249

    Hello Daniel, Thank you for contacting us. It...

    Hello Daniel,

    Thank you for contacting us. It is difficult to say if the device is still repairable. However, I would recommend you to contact our UK Consumer Care and they would be able to assist...
  4. Hello klacy, Thanks for contacting us. Can you...

    Hello klacy,

    Thanks for contacting us. Can you please let me know how did you conntect your Bose docking station speakers to the dock?
    DS8530 does not have a bluetooth, so I'm afraid it won't be...
  5. Hello, Thank you for the information. This is...

    Hello,

    Thank you for the information. This is not a normal behaviour, I would recommend you to contact a retailer or your local service centre to have the unit checked.

    Sorry for any...
  6. Hellp claude77, Thank you for contacting us....

    Hellp claude77,

    Thank you for contacting us. Are the speakers fully charged?
    Have you followed steps on this link?...
  7. Replies
    5
    Views
    149

    Hello, Can you please send me a private...

    Hello,

    Can you please send me a private message with a software version and serial number of your device?
    I will pass these information to our team for further testing.

    Can you also let me...
  8. Replies
    11
    Views
    268

    Hello struja, because a hang up issue still...

    Hello struja,

    because a hang up issue still persists, I'm afraid you will need to contact a retailer or your local service centre to have a repair arranged.

    Sorry for any inconvenience this...
  9. Hello Renzo, Thank you for the post. Can you...

    Hello Renzo,

    Thank you for the post. Can you please let me know how is your blue ray connected to the TV?

    Kind regards,
    Sarka
    Philips Moderation Team
  10. Hello, I'm sorry to hear about the issue. Have...

    Hello,

    I'm sorry to hear about the issue. Have you tried a connection with different HDMI cable?

    Kind regards,
    Sarka
    Philips Moderation Team
  11. Dear Users, There is no active discussion on...

    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or...
  12. Replies
    2
    Views
    130

    Dear Users, There is no active discussion on...

    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or...
  13. Dear Users, There is no active discussion on...

    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or...
  14. Dear Users, There is no active discussion on...

    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or...
  15. Replies
    2
    Views
    152

    Dear Users, There is no active discussion on...

    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or...
  16. Dear Users, There is no active discussion on...

    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or...
  17. Dear Users, There is no active discussion on...

    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or...
  18. Replies
    6
    Views
    241

    Dear Users, There is no active discussion on...

    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or...
  19. Dear Users, There is no active discussion on...

    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or...
  20. Replies
    2
    Views
    136

    Dear Users, There is no active discussion on...

    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or...
  21. Replies
    11
    Views
    268

    Hello, Thank you for detailed information. Can...

    Hello,

    Thank you for detailed information. Can you please test a DVD playback? Are the subtitles from DVD better?
    For the hang up issue - Can you please let me know if the point Quick Start in...
  22. Replies
    11
    Views
    268

    Hello Struja, Can you please provide following...

    Hello Struja,

    Can you please provide following information?

    - When is the BDP freezing and in which specific situation?
    - About “very fine print on subtitle” -> Can you post a picture of the...
  23. Hello Jim, I'm sorry to keep you waiting. Our...

    Hello Jim,

    I'm sorry to keep you waiting. Our team was able to reproduce the issue and came up with this temporary solution:
    GOTO Settings -> Application Manager -> DockStudio -> Click “Force...
  24. Replies
    5
    Views
    149

    Hello, Would that be possible to send me a...

    Hello,

    Would that be possible to send me a short video with the issue?

    Thank you.

    Kind regards,
    Sarka
  25. Replies
    4
    Views
    110

    Hello leggo, the HTS5560 is from 2010 and...

    Hello leggo,

    the HTS5560 is from 2010 and unfortunately, we cannot guarantee the full compatibility with newer Blu Rays. Because of the fact it is the older model, there will be no new software...
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