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  1. Replies
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    I'm possibly spoiled by your competition? They...

    I'm possibly spoiled by your competition? They fix bugs in no time.
    I'm waiting for reply on my previous posting on this thread...

    When will the bugs be fixed?

    /Levinas
  2. Hello, 1. Do other DLNA compatible devices...

    Hello,

    1. Do other DLNA compatible devices work?
    2. If not, are you shure the "media-library" is set to shared?
    3. Samba or other directory services are not the same as DLNA, so I think this has...
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    Rafal: I would like to know: 1. Why do I have...

    Rafal: I would like to know:
    1. Why do I have to have the player serviced?
    2. Why wasn't this a problem on the prev. fw?

    I can't have the player serviced when I don't know what is wrong? I...
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    Look at the precious posting,,, I can't see any...

    Look at the precious posting,,, I can't see any answer?
    Why?

    Does this mean that nobody is working on the purple screen issue? Again: I would argue that this is not Hardware related as this fault...
  5. Dear Jack S, Just to be sure: Have you enabled...

    Dear Jack S, Just to be sure: Have you enabled DLNA on the Seagate NAS?

    /Levinas
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    Hello Philips, This audio sync issue is well...

    Hello Philips,

    This audio sync issue is well known for many of us BDP-9700 owners, and I don't think this is hardware related. Why do you think this has anything to do with the hardware? The...
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    mange39: you could show Philips Sweden this topic...

    mange39: you could show Philips Sweden this topic as a reference?
    The Philips corporation is far away from offering a good level of service in my experience.
    Like for instance Samsung. They called...
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    Dear Philips, What is the cause of the purple...

    Dear Philips,
    What is the cause of the purple screen?
    I think it's rather weird that this issue was not a subject on the previous fw, but was so on even earlier releases, and now has reappered...
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    1. The behavior is only since software version...

    1. The behavior is only since software version 4.22?
    But, pink screen was an issue on all the versions before the previous release and now reapered on the 4.22 as well. I think it was no issue on...
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    Using your own Stremium NP3500, graphics works...

    Using your own Stremium NP3500, graphics works all fine. The same on all other devices I use including Samsung galaxy phone. BDP 9700 is the only device not showing graphics at all. I don't think the...
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    I've just got an e-mail from Synology thanking me...

    I've just got an e-mail from Synology thanking me for suggesting improvements on their products, and they said they were eager to implement new and better software based on my remarks.
    Further, I...
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    Philips, Can you fix at least one of the anoying...

    Philips,
    Can you fix at least one of the anoying problems? As missing gfx when playing FLAC?
    Can you tell us why you don't want to share your time frame for fixing the issues still open, still...
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    I'm beginning to think of the nice people of...

    I'm beginning to think of the nice people of Holland as lazy. Can't you even fix one little bug in several months time, as the missing graphics when streaming music/FLAC? And the more serious bugs as...
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    Freeze issues on the BDP9700 also and still many...

    Freeze issues on the BDP9700 also and still many bugs. I hope Philips will fix these issues someday soon?
  15. The cause of this I think is firmware related. On...

    The cause of this I think is firmware related. On the previous fw my bdp9700 did not crash once, purple screen issue, but had freeze issues, hang issues. On the 4.22 version it crashes now and then....
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    Dear Philips, There is no active discussion...

    Dear Philips,

    There is no active discussion on this topic for quite some time from your part. In case you want to discuss further, you may start a new topic or send me a PM to re-open the...
  17. There are still bugs left with streaming. One...

    There are still bugs left with streaming. One being that some movie files become out of audio sync, and you have to pause the movie to get it to re-sync. Another bug is that media tags, pictures, are...
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    Write on the bug tracker tread and complain. I've...

    Write on the bug tracker tread and complain. I've tried to get it added to the list with no luck. If we are more people complaining, maybe we get some attention? I'm fed up on the service level from...
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    Not in the previous fw at all in my case.

    Not in the previous fw at all in my case.
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    Hello, this is a known issue. I had this issue...

    Hello, this is a known issue. I had this issue two fws ago and again with the latest. Philips is as always using too much time resolving anoing items as this one.
    I've found out that when the purple...
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    Yes, to discharge the caps.

    Yes, to discharge the caps.
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    I would try factory reset and also pull the cord...

    I would try factory reset and also pull the cord and hold down the power button for a few seconds to empty the capacitors.
    Good luck.
  23. I think the freeze issue/purple screen only...

    I think the freeze issue/purple screen only happens when USB memory is connected. Can anyone confirm this?

    2.35:1 graphics wanted in next fw release please.
  24. Philips, are you there? A reply would be...

    Philips, are you there? A reply would be apreciated. Thank you.
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    Rin, I don't think we ever get a response. This...

    Rin, I don't think we ever get a response. This is typical Philips way of customer service.
    This level of service is nothing new, and infact I was a bit sceptical to bying the BDP9700 after bad...
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