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Type: Posts; User: Philips - Rafal

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  1. Hello, What happens when you try to perform...

    Hello,

    What happens when you try to perform factory reset? Also, please try with another high quality HDMI ARC cable.

    Kind regards,
    Philips Moderation Team
  2. Replies
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    Hi Zappe, This is in fact a normal behaviour....

    Hi Zappe,

    This is in fact a normal behaviour. It is because you're connected to the TV via ARC so HTL9100 receives the input from the TV and switches to the ARC source.

    Kind regards,
    Philips...
  3. Hello, Please refer to page 23 of the user...

    Hello,

    Please refer to page 23 of the user manual below to troubleshoot the issue:

    http://download.p4c.philips.com/files/s/sa4vbe08vn_12/sa4vbe08vn_12_dfu_aen.pdf

    Kind regards,
    Philips...
  4. Sticky: BDP3490/12 and BDP3492/12 firmware release version 2.21

    Dear Users,

    Version 2.21 has been released for BDP3490/12 and BDP3492/12.

    The latest software improves the below:

    improved AACS performance

    NOTE: Each release contains all solutions...
  5. Sticky: BDP7700 firmware release version 4.02

    Dear Users,

    Version 4.02 has been released for BDP7700.

    The latest software improves the below:

    Fixed hang up issue.

    NOTE: Each release contains all solutions identified in the...
  6. Sticky: BDP5500 firmware release version 4.02

    Dear Users,

    Version 4.02 has been released for BDP5500.

    The latest software improves the below:

    Fixed hang up issue.

    NOTE: Each release contains all solutions identified in the...
  7. Hello, I'm glad you've updated your firmware...

    Hello,

    I'm glad you've updated your firmware fine. Let me check the "Check software version" option and I will get back to you.

    Kind regards,
    Philips Moderation Team
  8. Hello, Please note that there is a new version...

    Hello,

    Please note that there is a new version of In.Sight app for Android v4.3.2

    Please kindly update through Google Play Store.

    Changelog:

    - Improved stability
    - Minor Bug fixes
  9. Hello, We suggest that you follow the firmware...

    Hello,

    We suggest that you follow the firmware update procedure on page 11 of the user manual below:

    http://download.p4c.philips.com/files/h/htl4110b_12/htl4110b_12_dfu_aen.pdf

    Kind regards,...
  10. Dear Consumers, We have taken note of all your...

    Dear Consumers,

    We have taken note of all your comments and issues and our Development Team will implement a solution in the future firmware release.

    I will update this thread once more...
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    Hello, Solid red LED means that the headset is...

    Hello,

    Solid red LED means that the headset is charging. Please charge it fully before use.

    Kind regards,
    Philips Moderation Team
  12. Replies
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    Hi, Can you please pm me your email id? ...

    Hi,

    Can you please pm me your email id?

    Kind regards,
    Philips Moderation Team
  13. Replies
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    Hi, You do not need a URL to update the...

    Hi,

    You do not need a URL to update the monitor firmware which is explained in the link below:
    ...
  14. Replies
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    Hi, Please make sure you have the latest...

    Hi,

    Please make sure you have the latest firmware. Please follow instructions in the link provided above.

    Kind regards,
    Philips Moderation Team
  15. Dear Users, There is no active discussion on...

    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we have closed this topic for the moment. In case you want to discuss further, you may start a new topic or...
  16. Dear Users, There is no active discussion on...

    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we have closed this topic for the moment. In case you want to discuss further, you may start a new topic or...
  17. Dear Users, There is no active discussion on...

    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we have closed this topic for the moment. In case you want to discuss further, you may start a new topic or...
  18. Replies
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    249

    Dear Users, There is no active discussion on...

    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we have closed this topic for the moment. In case you want to discuss further, you may start a new topic or...
  19. Hi, Is EasyLink enabled? You may want to...

    Hi,

    Is EasyLink enabled? You may want to perform factory reset which should solve the issue.

    Please try and let us know.

    Kind regards,
    Philips Moderation Team
  20. Replies
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    Hello, Please refer to the link below for...

    Hello,

    Please refer to the link below for instructions on how to upgrade your monitor firmware:
    ...
  21. Hi Kamal, This is because mp4 is not a...

    Hi Kamal,

    This is because mp4 is not a supported format.

    Supported video formats are: .divx, .divx ultra, .mpeg, .mpg

    Kind regards,
    Philips Moderation Team
  22. Replies
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    Hi, Please restore factory settings and check...

    Hi,

    Please restore factory settings and check if the issue is resolved.

    Kind regards,
    Philips Moderation Team
  23. Dear Sir, I suggest you contact/follow-up with...

    Dear Sir,

    I suggest you contact/follow-up with the repair centre that carried out the repairs or contact another repair centre who will check whether it's a software problem or your unit needs a...
  24. Hi, In order to view the same monitor with...

    Hi,

    In order to view the same monitor with more than one device at the same time:

    1. The devices have to be logged in with different Philips In.Sight accounts.

    2. The account that has...
  25. Replies
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    Hi, You can use your monitor with Android....

    Hi,

    You can use your monitor with Android. Both iOS and Android versions of In.Sight+ App are supported by M120.

    *Please note that In.Sight+ app has now been renamed to InSightHD to...
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