Search:

Type: Posts; User: Philips - Rafal

Page 1 of 20 1 2 3 4

Search: Search took 0.06 seconds.

  1. Hello Bk92, Thank you for your post. Before...

    Hello Bk92,

    Thank you for your post.

    Before speaker setup, make sure your mobile device is connected to the 2.4GHz Wi-Fi network, NOT the 5GHz network. Then proceed with the set up steps on...
  2. Hello blodburn, Thank you for your post. ...

    Hello blodburn,

    Thank you for your post.

    Unfortunately, AD7000W is an end-of-life product and no further support is given via the forum. All support is offered via Service Centres only. Please...
  3. Hello Mikolaj, Great! Please let us know the...

    Hello Mikolaj,

    Great! Please let us know the outcome when you fix it.

    Kind regards,
    Philips Moderation Team
  4. Hello Mikolaj, Thank you for your post. I...

    Hello Mikolaj,

    Thank you for your post.

    I can confirm that BDP9700 is capable of reading BD-R and BD-RE discs. This could suggest failure of laser pick up unit but not necessarily. This can be...
  5. Hello, I've spoken to technical backliner and...

    Hello,

    I've spoken to technical backliner and he concluded there is a fault in your unit, especially when manual pairing fails. You will need to contact your local service centre.

    Kind regards,...
  6. Hello, Thank you for your post. Please bear...

    Hello,

    Thank you for your post.

    Please bear with me while I'm checking the issue with the technical team.

    I will get back to you soon.

    Kind regards,
    Philips Moderation Team
  7. Hello MS377, Thank you for your post. ...

    Hello MS377,

    Thank you for your post.

    Unfortunately, there is no option to set them up remotely. How did you upgrade the firmware?

    Also, please tell me what smart phone you are using, which...
  8. Hello kedar, Thank you for your post. ...

    Hello kedar,

    Thank you for your post.

    Please apply factory settings and try again.

    Kind regards,
    Philips Moderation Team
  9. Hello myevit, This is a Windows related...

    Hello myevit,

    This is a Windows related problem. Please contact Microsoft support.

    Kind regards,
    Philips Moderation Team
  10. Replies
    5
    Views
    172

    Hello, If you play audio from the TV through...

    Hello,

    If you play audio from the TV through the SoundBar, make sure that the TV is muted.

    Is your TV muted?

    Kind regards,
    Philips Moderation Team
  11. Replies
    4
    Views
    133

    Hello, Unfortunately, we do not stock the...

    Hello,

    Unfortunately, we do not stock the display for HTS8160 anymore. My apologies.

    Kind regards,
    Philips Moderation Team
  12. Hello orangepants, Thank you for your post. ...

    Hello orangepants,

    Thank you for your post.

    Please ensure that the wireless devices such as router and DECT phone are placed away from the Soundbar. Locate the wireless subwoofer/speakers as...
  13. Hello, How many devices are connected to your...

    Hello,

    How many devices are connected to your home network? Is your network firewalled?

    Kind regards,
    Philips Moderation Team
  14. Hello Ian, Thank you for your post. We...

    Hello Ian,

    Thank you for your post.

    We always advise to upgrade to the latest firmware version. If you want to proceed, here's the instructions to help guide you through the process:
    ...
  15. Replies
    1
    Views
    74

    Hello Francis, Thank you for your post. ...

    Hello Francis,

    Thank you for your post.

    When you switch sources or use another smartphone to control the AW speaker then it is necessary to restart the AW speaker. This should resolve the...
  16. Hello spider13, Please provide the following...

    Hello spider13,

    Please provide the following info via PM:

    - Wired Mac address
    - My Philips account email and password
    - Registration ID

    Kind regards,
    Philips Moderation Team
  17. Replies
    7
    Views
    1,304

    Hello Terence, Looks like your unit is...

    Hello Terence,

    Looks like your unit is malfunctioning so I advise you to refer it to service shop.

    Kind regards,
    Philips Moderation Team
  18. Sticky: Hello Harry, I have sent you a pm. Please...

    Hello Harry,

    I have sent you a pm. Please check your inbox.

    Kind regards,
    Philips Moderation Team
  19. Hello, Have you tried factory reset? Kind...

    Hello,

    Have you tried factory reset?

    Kind regards,
    Philips Moderation Team
  20. Replies
    4
    Views
    133

    Hello, I will check if that part is still...

    Hello,

    I will check if that part is still available and get back to you soon.

    Kind regards,
    Philips Moderation Team
  21. Hello ShoresOfNowhere, Thank you for your...

    Hello ShoresOfNowhere,

    Thank you for your post.

    Can you clarify what you mean by "locks up"? Do you mean the screensaver activates?

    Kind regards,
    Philips Moderation Team
  22. Replies
    7
    Views
    1,304

    Hello Terence, Please try the following...

    Hello Terence,

    Please try the following (factory reset):

    In OPTICAL mode, press and hold RESET for five seconds. When the factory settings restore is complete, the product automatically...
  23. Hello, What software version do you have? ...

    Hello,

    What software version do you have?

    Kind regards,
    Philips Moderation Team
  24. Replies
    4
    Views
    133

    Hello ToniMonfort, Thank you for your post. ...

    Hello ToniMonfort,

    Thank you for your post.

    Which country are you based in please?

    Kind regards,
    Philips Moderation Team
  25. Hello spider13, Have you tried the procedure...

    Hello spider13,

    Have you tried the procedure above?

    Kind regards,
    Philips Moderation Team
Results 1 to 25 of 500
Page 1 of 20 1 2 3 4