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  1. The new FW is now live. This thread is now...

    The new FW is now live. This thread is now closed.
    For feedback on the new FW please use the following threads:

    Experience thread:
    40x9 - 43x9: http://philips.to/1rG7YKQ
    51x9 - 52x9:...
  2. The new FW is now live. This thread is now...

    The new FW is now live. This thread is now closed.
    For feedback on the new FW please use the following threads:

    Experience thread:
    40x9 - 43x9: http://philips.to/1rG7YKQ
    51x9 - 52x9:...
  3. The new FW is now live. This thread is now...

    The new FW is now live. This thread is now closed.
    For feedback on the new FW please use the following threads:

    Experience thread:
    40x9 - 43x9: http://philips.to/1rG7YKQ
    51x9 - 52x9:...
  4. Sticky: Experience thread - FW v3.000 - for 40x9 to 43x9 Series - 2014

    Hi,

    For technical feedback (pos. and neg. points) please post here:
    http://philips.to/1ldci0n

    This thread is more for details and discussions.

    This FW is applicable to following EU...
  5. Sticky: Experience thread - FW v3.000 - for 51x9 to 52x9 Series - 2014

    Hi,

    For technical feedback (pos. and neg. points) please post here:
    http://philips.to/1ldci0n

    This thread is more for details and discussions.

    This FW is applicable to following EU...
  6. Sticky: Technical feedback - FW v3.000 - 40x9 - 43x9 / 51x9 - 52x9 Series - 2014

    Hi all.

    For details please see here:
    40x9 - 43x9: http://philips.to/1rG7YKQ
    51x9 - 52x9: http://philips.to/1nIdyNz

    This thread is for technical feedback only. For other discussions please...
  7. Replies
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    Hi Guewman. Please try to reset and re-pair...

    Hi Guewman.

    Please try to reset and re-pair the remote control as follows:

    1. Hold your remote control close to the TV (10cm) and press down the Red and the Blue buttons simultaneously until...
  8. Hi Carlos. Which media server are you using on...

    Hi Carlos.

    Which media server are you using on the PC?

    Please be aware that proprietary software from other developers will likely only work with their own product.

    Please see the TV user...
  9. Hi Batjan, This issue is under...

    Hi Batjan,



    This issue is under investigation by the Hbb team of DR in cooperation with the Philips development department.



    Netflix (and any other app) can also be exited by using the...
  10. Hi Carlos. Which media server are you using on...

    Hi Carlos.

    Which media server are you using on the NAS?

    Best regards,
    Ina
  11. Hi, It is up to the developers of the apps to...

    Hi,

    It is up to the developers of the apps to include the features of being able to use the remote control keyboard in their app.

    YouTube have not chosen to implement this feature in their app,...
  12. Hi Daniel, I have removed your personal...

    Hi Daniel,

    I have removed your personal contact information from your post, because this is a public forum.

    From what I can understand, your TV loses the wireless connect and the wireless...
  13. Replies
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    Hi, It is not possible to make an app with...

    Hi,

    It is not possible to make an app with specific hardware requirements work on a TV model that does not support these.

    Best regards,
    Ina
  14. Hi GordonT, With this TV model and this setup...

    Hi GordonT,

    With this TV model and this setup the only option for audio in is indeed via the DVI Audio In port.

    This port is a 3.5mm jack stereo port. If your Freeview box only has Coaxial out...
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    Hi LPO, For authorised technicians there is a...

    Hi LPO,

    For authorised technicians there is a way to get this information from the TV, but this mode is not advised or available for consumers.
    Use of this service menu is solely at own risk and...
  16. Hi David, Which app do you mean? Best...

    Hi David,

    Which app do you mean?

    Best regards,
    Ina
  17. Hi paquirri80, Is this via network or USB...

    Hi paquirri80,

    Is this via network or USB playback?

    If via network, does the same issue occur via USB also?

    Could you give more info about the bit rate and video codec of the files?

    Best...
  18. Replies
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    Hi Steen, I just wanted to ensure you were...

    Hi Steen,

    I just wanted to ensure you were aware that your TV model is a Hospitality TV and therefore certain features may function differently than on our Consumer TV models.

    Should you have...
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    Hi c.magesh, This thread has been moved to the...

    Hi c.magesh,

    This thread has been moved to the general General Forum Discussions section.

    With the mentioned reference number, your product is likely a monitor or other professional display.
    ...
  20. Hi Erik. This information is available on page...

    Hi Erik.

    This information is available on page 10 of the TV's user manual:
    http://philips.to/1rMNBiM

    107 cm / 42 inches: 400mm x 400mm, M6

    M6 is the screw size. This is a universal...
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    Hi Kris, I see what you mean now. The image...

    Hi Kris,

    I see what you mean now.

    The image wizard settings are designed for easy image adjustment and not for full ISF calibration. Therefore this information is not available.

    Best...
  22. Hi Florin & Balta. There shouldn't be any...

    Hi Florin & Balta.

    There shouldn't be any reason that your 3D glasses don't work as there are no reported issues with your versions.

    For active 3D glasses to work optimally they need to be in...
  23. Hi Peter, Please try to remove the TV power...

    Hi Peter,

    Please try to remove the TV power plug for 2 minutes.

    Best regards,
    Ina
  24. Replies
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    Hi jbowers53, What is your TV model number,...

    Hi jbowers53,

    What is your TV model number, please?

    Best regards,
    Ina
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    Hi beldor. Plex is not available as an app on...

    Hi beldor.

    Plex is not available as an app on your SmartTV model, but should still be usable as a media server from a network connected computer. Of course your TV would need to be connected to...
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