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Still no response from "Philips Support(?)"

Previous problems were found in the Netherlands, last message came from Switzerland.
Problems are spreading out.....

B.t.w. this topic is about 2009...

@ Benedickte / Rafe

Still no reply from the Philips Service Support dept. ........

No time for response?
Busy with solving the "Horizon" problems?

Did Philips contact UPC about the problem?...

I have also problems with the combination Philips 46PFL8686/H12 and the UPC horizon settop box.
(This new Horizon service is offered by UPC in the Netherlands)

I am not the only one having...