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Type: Posts; User: Philips - Rafal

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  1. Hello, Are you using Philips SoundStudio app?...

    Hello,

    Are you using Philips SoundStudio app? How many devices are connected to the router?

    Kind regards,
    Philips Moderation Team
  2. Replies
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    95

    Hello, Please contact our North American Call...

    Hello,

    Please contact our North American Call Centre on 1-866-310-0744 Monday - Saturday 9:00 AM - 9:00 PM EST, Sunday 9:00 AM - 6:00 PM EST Excluding Major Holidays for further assistance.
    ...
  3. Hello, Please check for defects in your...

    Hello,

    Please check for defects in your cables/connection plugs. Are you using HDMI ARC?

    Also, please recheck the EasyLink setup in both HTB5510D/94 and your TV.

    Kind regards,
    Philips...
  4. Hello, This soundbar doesn't have a fan for...

    Hello,

    This soundbar doesn't have a fan for cooling/ventilation.

    Does it get hot? Overheating could be the reason for it to shut down. Let me know please.

    Kind regards,
    Philips Moderation...
  5. Replies
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    Hello, You may restore default factory...

    Hello,

    You may restore default factory settings and check if that helps but I think the problem is of technical nature in your laser unit. That will need to be looked at by a qualified technician....
  6. Hello, Please reset your home theater to its...

    Hello,

    Please reset your home theater to its factory settings and try again.

    Kind regards,
    Philips Moderation Team
  7. Replies
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    350

    Hello, The problem must be in the BT router...

    Hello,

    The problem must be in the BT router because your other router works fine.

    Please change security settings to WEP and see if that works.

    Kind regards,
    Philips Moderation Team
  8. Hi, Unfortunately, there isn't any firmware...

    Hi,

    Unfortunately, there isn't any firmware update planned at the moment.

    Kind regards,
    Philips Moderation Team
  9. Replies
    3
    Views
    86

    Hello, My best guess is that the laser pickup...

    Hello,

    My best guess is that the laser pickup lens is either defective or dirty as it hasn't been used in a while, in which case it will have to be serviced or cleaned.

    Kind regards,
    Philips...
  10. Hello, The player does support WMA file...

    Hello,

    The player does support WMA file format. However, as far as I know Overdrive's audiobooks are solely available in MP3 format which is also supported.

    For more information on Audiobooks...
  11. Hello, The wireless speakers and subwoofer...

    Hello,

    The wireless speakers and subwoofer automatically pair up with the SoundBar for wireless connection when you turn on the SoundBar, the speakers and the subwoofer.

    If no audio from the...
  12. Hello, Please apply factory settings and try...

    Hello,

    Please apply factory settings and try again.

    Kind regards,
    Philips Moderation Team
  13. Hello, Thank you for your post. Please bear...

    Hello,

    Thank you for your post.

    Please bear with me while I'm checking the issue with the technical team.

    I will get back to you soon.

    Kind regards,
    Philips Moderation Team
  14. Hello, Which iPhone is it? Have you rebooted...

    Hello,

    Which iPhone is it? Have you rebooted after iOS upgrade?

    Kind regards,
    Philips Moderation Team
  15. Replies
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    350

    Hello, I think your BT router is switched to...

    Hello,

    I think your BT router is switched to WEP and that is the reason for streaming problem. Please reset wireless settings to default (WPA) and try again.

    This post may help you:
    ...
  16. Replies
    3
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    86

    Hi, Do you insert disc into the disc...

    Hi,

    Do you insert disc into the disc compartment with the printed side facing right?

    Kind regards,
    Philips Moderation team
  17. Hello, No downtime has been observed on our...

    Hello,

    No downtime has been observed on our side. Are you still experiencing the issue?

    Kind regards,
    Philips Moderation Team
  18. Replies
    3
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    139

    Hello, The issue has now been fixed by our IT...

    Hello,

    The issue has now been fixed by our IT team.

    Kind regards,
    Philips Moderation Team
  19. Replies
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    139

    Hello, Can you please post a screenshot or a...

    Hello,

    Can you please post a screenshot or a picture?

    Kind regards,
    Philips Moderation Team
  20. Hello, Please adjust ATT (Attenuation of audio...

    Hello,

    Please adjust ATT (Attenuation of audio input signal):

    • For portable CD player, MP3 player or other devices with 3.5mm triport socket output, switch ATT to 0dB.

    • For HiFi, TV, DVD...
  21. Replies
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    193

    Hello, Were the DVDs original? I have been...

    Hello,

    Were the DVDs original?

    I have been advised by the technical team that this is most probably laser unit defect so your player will have to go to repair shop.

    Kind regards,
    Philips...
  22. Replies
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    Hello, Please do try the other router and come...

    Hello,

    Please do try the other router and come back to us with results.

    Kind regards,
    Philips Moderation Team
  23. Replies
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    175

    Hello, We had a case like yours before. To...

    Hello,

    We had a case like yours before. To resolve it, the BT module, NFC tag and housing of left speaker had to be exchanged.

    So you will need to contact a repair shop as I believe yours is...
  24. Hello, You might want to check if they are...

    Hello,

    You might want to check if they are paired correctly. If not please pair them again.

    Kind regards,
    Philips Moderation Team
  25. Replies
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    190

    Hello, Unfortunately all I can suggest is to...

    Hello,

    Unfortunately all I can suggest is to call 020 7949 0241 to look at the repair options in your area.

    Kind regards,
    Philips Moderation Team
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