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  1. Hi peter simon. If the software is not...

    Hi peter simon.

    If the software is not publically availble on our product support pages, then we are uable to provide you with this software via the forum.

    Please request the software file from...
  2. Hi Thomas, Sorry, this one slipped me by. ...

    Hi Thomas,

    Sorry, this one slipped me by.

    Normally you should simply chose the option closest to the type of device. So in this case a media player type would probably be the best option.
    ...
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    Hi EdyZaidi, You can check the supported file...

    Hi EdyZaidi,

    You can check the supported file formats for your TV in the user manual on page 30:
    http://philips.to/1D0uVyE

    Subtitles are not supported on this TV model.

    Best regards,
    Ina
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    Hi ggg, The TV does not specifically support...

    Hi ggg,

    The TV does not specifically support external devices via USB this way. There is a chance that it will recognise the flash card on a smartphone, if the phone is in "mass storage mode"....
  5. Hi Droopy, In this case, please try to...

    Hi Droopy,

    In this case, please try to reinstall the TV:
    HOME > [Setup] > [TV settings] > [General settings] > [Reinstall TV]

    If you are still experiencing issues, please contact local...
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    Hi Soldiers33, Welcome to the TV forum. ...

    Hi Soldiers33,

    Welcome to the TV forum.

    Your TV model is a WiFi Ready TV. For use of the Wifi features such as Miracast and SmartScreen a secure Wifi connection is indeed needed.

    Therefore...
  7. Hi PN555, Welcome to the TV forum. Could...

    Hi PN555,

    Welcome to the TV forum.

    Could you please let us know which software version you have installed on your TV?

    Best regards,
    Ina
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    Hi tvseeker, Welcome to the TV forum. Both...

    Hi tvseeker,

    Welcome to the TV forum.

    Both these models have direct lit LED backlight.


    In accordance with company policy; in-depth information about the panel types and specifications...
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    Hi stephenhawke, Welcome to the TV forum. ...

    Hi stephenhawke,

    Welcome to the TV forum.

    Since this accessory is no longer being produced, we do not have any leads as to stock availability from our side. It looks like you have already...
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    Hi GerardoMCG, Welcome to the TV forum. PMR...

    Hi GerardoMCG,

    Welcome to the TV forum.

    PMR (Perfect Motion Rate) is an accumulation of the various video processing features of the TV and not a features that can be enabled or disabled by the...
  11. Hi Hernan. If the TV is no longer on USB...

    Hi Hernan.

    If the TV is no longer on USB source or it is in standby mode it is safe to remove any USB device.

    Best regards,
    Ina
  12. Hi peter simon. This Tv is not software based....

    Hi peter simon.

    This Tv is not software based. Please contact your local customer service team for TV troubleshooting:

    http://www.support.philips.com/support/catalog_selector.jsp?
    Select your...
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    Hi Thomas, I have double checked this with...

    Hi Thomas,

    I have double checked this with development.

    This is expected behaviour as it is part of the re-pairing feature of the bluetooth connection to teh subwoofer. The TV will...
  14. Hi JvT, This is mainly a user-to-user forum....

    Hi JvT,

    This is mainly a user-to-user forum. If you require urgent assistance, please contact your local customer service team for troubleshooting:
    ...
  15. Hi phlemsdk. Sorry to hear this happened to...

    Hi phlemsdk.

    Sorry to hear this happened to you.

    Please contact your local customer service team for further assistance in this case:
    ...
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    Hi kemi73, Do you mean the favourites list? ...

    Hi kemi73,

    Do you mean the favourites list?

    Please see page 13 of the user manual for how to remove channels from the favourites list:
    http://philips.to/1t4U0Ht

    If not, please elaborate on...
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    Hi Tota, Welcome to the TV forum. Are you...

    Hi Tota,

    Welcome to the TV forum.

    Are you referring to the TV starting up on USB source when a media USB is connected? If yes, then this is normal behaviour. To avoid this, please remove media...
  18. Hi alidav, Could you please confirm your TV...

    Hi alidav,

    Could you please confirm your TV model number and the software version currently installed?

    Thank you!

    Best regards,
    Ina
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    Hi Yellowfriend, Could you please let us know...

    Hi Yellowfriend,

    Could you please let us know your TV model number and software version installed?

    Are these files that previously worked or are they new ones? Have you tested ones that...
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    Hi Mark. The linked thread concerns the same...

    Hi Mark.

    The linked thread concerns the same models as you have listed in this thread: 6000 - 9000 series 2012 TV sets.

    Model numbers ending with a 7 (xxPFLxxx7/xx) are models manufactured in...
  21. Hi Zat. Glad to hear you found the solution...

    Hi Zat.

    Glad to hear you found the solution and thank you for sharing it on the forum.

    This thread will be closed as resolved.

    Best regards,
    Ina
  22. Hi ecaszin, No, I'm sure it will be live...

    Hi ecaszin,



    No, I'm sure it will be live soon. Please allow some time for it to appear on all country locations.



    Thanks!
    Ina
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    Hi Thomas, I have received a request for your...

    Hi Thomas,

    I have received a request for your Ethernet MAC address.

    Could you please provide this?

    TV source > enter 1 2 3 6 5 4 on remote > CSM menu opens.

    Navigate to page 3 with arrow...
  24. The new software will be live soon. This...

    The new software will be live soon.

    This thread is now closed. Thank you all for your feedback!

    For feedback on the new FW please use the following threads:

    Experience thread:...
  25. The new software will be live soon. This...

    The new software will be live soon.

    This thread is now closed. Thank you all for your feedback!

    For feedback on the new FW please use the following threads:

    Experience thread:...
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