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Hi if you see my first post relating to download problems i have posted a reply which solves the problem i hope it can help others i have wasted a lot of time resolving this issue as i do not give in...

I have solved the problem myself if you go into settings on the device and go intop PC connection preferences there are two options
MSC this connects your player to the pc as a usb flash drive...

Some of the songs in the same album have not been added to the player also some albums that i have previously imputed to my old mp3 player will not load into my player any suggestions please i have...