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Type: Posts; User: Daffodil Dai

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  1. Whilst I find their so called "maintenance" of...

    Whilst I find their so called "maintenance" of the Internet Radio Server frustrating and inconvenient beyond belief ... I have to say that it has come back better and so far much more reliable than...
  2. Thanks for your note ..... sadly I am not a...

    Thanks for your note ..... sadly I am not a Virgin Broadband Customer - I used to be on BT and it happened on that - now I am with Utility Warehouse and it still happens with this one. So there must...
  3. My service came back yesterday .... but like you...

    My service came back yesterday .... but like you I was promised an email to let me know it was all back up and running OK. My service has been down since 7th December ... so almost 4 weeks ... which...
  4. Thanks to all you customers who have posted a...

    Thanks to all you customers who have posted a note on this topic to tell me that they are having success. Great news. No thanks to Philips Customer Support though .... who have not come back to me...
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    Well done PJM. But why does it have to take...

    Well done PJM.

    But why does it have to take contact with the CEO to get something done?

    Come on Philips - pull your socks up. Customer Service should be paramount in your Business Model.
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    And me too!!! No email from Duncan though. Ah...

    And me too!!!

    No email from Duncan though. Ah well .... can't have it all I suppose. But if the Philips Moderation Team read this - perhaps they will have a word with Duncan from Support ..... as...
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    I think you're right SBOOT. Well let's hope that...

    I think you're right SBOOT. Well let's hope that they didn't have too much to eat and drink over the Christmas Period and can fix the problem quickly!

    I miss my Internet Radio and would like to...
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    I have never been very lucky with contacting the...

    I have never been very lucky with contacting the Philips Support Team .... Customer Service just doesn't seem to come top of their priorities. I am suffering from the lack of Internet Radio at the...
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    I have [B]AT LAST/B] had a reply (to my original...

    I have [B]AT LAST/B] had a reply (to my original Topic) from The Philips Moderator Team who tell me that there is a problem at their end with the Internet Radio Server (I have a WACS7500 machine)
    ...
  10. Hi! I have been having problems with the...

    Hi!

    I have been having problems with the Internet Radio Server on my WACS7500 since December 7th and I was just browsing through these topics on this Forum to see if there was anything else that...
  11. Well Dalevall at least we've got an official...

    Well Dalevall at least we've got an official reply from Philips at last. I hope you've seen the reply from the Philips Moderation Team below?

    Now we just have to sit and wait for it to be fixed....
  12. Well thank you to The Philips Moderation Team for...

    Well thank you to The Philips Moderation Team for letting us know officially that there is a problem ..... at least we know for sure that you are actually aware of the problem and dealing with it.
    ...
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    I have been told that the Philips Internet Radio...

    I have been told that the Philips Internet Radio Server is "Down for Maintenance". They cannot (and will not) give even an estimated date for it to be back up and running. I have been promised by one...
  14. I'm sorry to say that my Internet Radio is STILL...

    I'm sorry to say that my Internet Radio is STILL not working and I've not heard back from Philips either to say that the Server is back up and running again yet. I had a chat with the Philips Support...
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    A quick update for you all - I had another...

    A quick update for you all

    - I had another Chat session with Duncan from The Philips Support Desk. He gave me exactly the same answer that I had over 3 weeks ago .... "it should be up on Monday" ...
  16. I have been told by Duncan one of the UK Chat...

    I have been told by Duncan one of the UK Chat advisors that the Internet Server is still down for maintenance this morning .... (9.45am GMT 21st December) He suggested I try again on Monday 24th...
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    Good morning . Just to let you know that I...

    Good morning .

    Just to let you know that I have the same problem with my Stremium WAC7500. "The Internet Server cannot be connected" is the message I've been getting for over 15 days now.

    When...
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    Good morning all. Just to let you know that I...

    Good morning all.

    Just to let you know that I have the same problem with my Stremium WAC7500. The Internet Server cannot be connected is the message I've been getting ofr over 15 days now.
    ...
  19. Thanks for your suggestion however, I have tried...

    Thanks for your suggestion however, I have tried resetting and it didn't work. When I went back to Chat with Philips Support online yesterday (Monday 17th December ) - they admitted that the Internet...
  20. Checked again this morning and it's still down....

    Checked again this morning and it's still down. this has left me with no radio as we live in a NO-RECEPTION area for FM Radio .... hence my buying this with Internet Radio. Since there has been no...
  21. Hi Mmarica I am not a technical person but I...

    Hi Mmarica
    I am not a technical person but I have been struggling with the same problem on my Stremium WACS7500. I posted a topic on the 8th as in desperation I had a chat with the technical support...
  22. WACS 7500 Internet Radio Server down 8th Dec 2012

    For the past two days I have been unable to access the Internet Radio Server on my Stremium WACS 7500 and have spent ages trying to get it to work.

    I have reset my broadband router reset the...
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