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Type: Posts; User: Philips - Rafal

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  1. Hello, I suggest that you contact authorised...

    Hello,

    I suggest that you contact authorised Philips service to do the update for you.

    Kind regards,
    Philips Moderation Team
  2. Hello, Please pm me your contact details such...

    Hello,

    Please pm me your contact details such as phone, country so I can escalate it for you.

    Kind regards,
    Philips Moderation Team
  3. Replies
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    Hello, How many devices are connected to your...

    Hello,

    How many devices are connected to your wireless network? Also, please check whether there is any conflict or strong interference from other electronic devices.

    Kind regards,
    Philips...
  4. Replies
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    Hello, Another thing that you can try is...

    Hello,

    Another thing that you can try is restore the player to factory settings. Your transferred files will not be erased.

    Kind regards,
    Philips Moderation Team
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    Hello, This looks like an out-of-the box fault...

    Hello,

    This looks like an out-of-the box fault so you will be best contacting the shop where you bought it to claim replacement under warranty.

    Kind regards,
    Philips Moderation Team
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    Hello, Please reset your player to the default...

    Hello,

    Please reset your player to the default settings made at the factory.

    Kind regards,
    Philips Moderation Team
  7. Hi, Yes, according to specifications they...

    Hi,

    Yes, according to specifications they should be compatible. What is the Android version you are on?

    Kind regards,
    Philips Moderation Team
  8. Hello, Please pm me your email address. I will...

    Hello,

    Please pm me your email address. I will send you AD7000W firmware update.

    Kind regards,
    Philips Moderation Team
  9. Hello, Please pm me your email address. I will...

    Hello,

    Please pm me your email address. I will send you AD7000W wireless connectivity firmware fix.

    Kind regards,
    Philips Moderation Team
  10. Hello, Please contact the shop where you...

    Hello,

    Please contact the shop where you purchased it. It's most probably capacitor or other technical fault that needs to be addressed by a qualified technician.

    Kind regards,
    Philips...
  11. Hello, This looks like a technical fault so...

    Hello,

    This looks like a technical fault so you will have to have your device serviced by a qualified technician.

    Kind regards,
    Philips Moderation Team
  12. Replies
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    Hello, Please try applying factory default...

    Hello,

    Please try applying factory default settings and check if the issue gets resolved.

    Kind regards,
    Philips Moderation Team
  13. Hello, Have you tried applying factory...

    Hello,

    Have you tried applying factory settings? Then you can update your firmware following the instructions in the manual below:
    ...
  14. Replies
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    Hello, Have you tried modifying id3 tags of...

    Hello,

    Have you tried modifying id3 tags of the files?

    Kind regards,
    Philips Moderation Team
  15. Hello, Please reset your player to factory...

    Hello,

    Please reset your player to factory settings and check again.

    Kind regards,
    Philips Moderation Team
  16. Replies
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    Hello, The "beeps" are not mentioned in the...

    Hello,

    The "beeps" are not mentioned in the manual but they mean that the battery needs recharging soon.

    Kind regards,
    Philips Moderation Team
  17. Hello, Have you tried factory reset? Have you...

    Hello,

    Have you tried factory reset? Have you tried connecting via HDMI with EasyLink enabled?

    Kind regards,
    Philips Moderation Team
  18. Hello, You can use Equalizer to change the...

    Hello,

    You can use Equalizer to change the high frequency (treble) and low frequency (bass) settings of the SoundStage. Press TREBLE +/- or BASS +/- to change the treble or bass level.

    Kind...
  19. Hello, This product is compatible with the...

    Hello,

    This product is compatible with the following: iPhone®, BlackBerry®, HTC, LG, MOTOROLA, Nokia and SAMSUNG devices.

    Kind regards,
    Philips Moderation Team
  20. Replies
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    Hello, This indicates the internal battery is...

    Hello,

    This indicates the internal battery is almost empty. Please re-charge your device according the instructions in the manual.

    **While inserting the headphones, watch for the correct...
  21. Replies
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    Hello, You can take it back to the shop where...

    Hello,

    You can take it back to the shop where you purchased it.

    Kind regards,
    Philips Moderation Team
  22. Replies
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    Hello, In this situation we suspect there is a...

    Hello,

    In this situation we suspect there is a technical fault in the device. You will need to have it serviced.

    Kind regards,
    Philips Moderation Team
  23. Replies
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    Hello, The folders and files are supposed to...

    Hello,

    The folders and files are supposed to be displayed in alphabetical order. Please try to repair your player with Device Manager. Please refer to the link below for instructions:
    ...
  24. Hello, You have the latest SW version but it...

    Hello,

    You have the latest SW version but it looks like something went wrong during update process. You might need to have your player serviced I'm afraid.

    Kind regards,
    Philips Moderation Team
  25. Replies
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    Hello, FYI, there is a new SW to improve the...

    Hello,

    FYI, there is a new SW to improve the sound drop issue, but it can be updated in service centre only. I hope this is helpful and I apologise for the inconvenience caused.

    Kind regards,...
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