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  1. Hi Theo. We have been unable to duplicate this...

    Hi Theo.

    We have been unable to duplicate this on our side.

    I'm curious to know if you are using the IP-EPG (internet based) or the Broadcast EPG?

    Could you please let me know who your...
  2. Hi strandloper. We do attempt to make...

    Hi strandloper.

    We do attempt to make improvements such as these backwards compatible where possible.
    Unfortunately we are unable to do it in this case as we are obliged to comply with the...
  3. Hi Marcel. Please ensure your TV is up to date...

    Hi Marcel.

    Please ensure your TV is up to date with software version 3.10.0.1:
    http://philips.to/1uxaszM

    Have you enabled media sharing on your computer?

    Best regards,
    Ina
  4. Hi glefre, Is the message you are receiving:...

    Hi glefre,

    Is the message you are receiving: "The selected movie won't play on your display.This movie can be played only on displays that support HDCP (High-bandwidth Digital Content...
  5. Replies
    2
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    102

    Hi Karsten, Please attempt the following to...

    Hi Karsten,

    Please attempt the following to un-pair and re-pair the remote control:

    1. Hold your remote control close to the TV (10cm) and press down the Red and the Blue buttons simultaneously...
  6. Replies
    2
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    97

    Hi Igi. I'm not sure exactly what information...

    Hi Igi.

    I'm not sure exactly what information you are requesting. Do you have a TV model that you wish to know more about?

    From your message I can provide the following information, but without...
  7. Hi Albert Henrik, Are you attempting to use...

    Hi Albert Henrik,

    Are you attempting to use the Audio L/R connection of the TV in this case?
    If yes, then these are Audio In only and would not provide audio to your amplifier.

    The options for...
  8. Hi LC21, Could you please check your TV model...

    Hi LC21,

    Could you please check your TV model number, as the number you have given does not exist unfortunately.

    Also, when you refer to Wireless Connect, do you mean WiFi Media Connect?

    If...
  9. Hi Iarwa1N, Could you be more specific about...

    Hi Iarwa1N,

    Could you be more specific about your issue?
    Your TV does support embedded subtitles for streaming over network, but not separate subtitle files.

    If you would like to raise any...
  10. Hi mordor_warior, Please see page 100 of the...

    Hi mordor_warior,

    Please see page 100 of the user manual here regarding DLNA for the 40PFH4509/88:
    http://philips.to/1lY4EHz

    Best regards,
    Ina
  11. Topic: RJ45

    by Philips - Ina
    Replies
    1
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    106

    Hi Miguel. We do not advise self-repair of...

    Hi Miguel.

    We do not advise self-repair of Philips TVs for various reasons including safety, and therefore we also do not give information regarding repair procedures on our official support...
  12. Monitors are currently not a supported topic in...

    Monitors are currently not a supported topic in the forum, although some have Digital TV options.


    For the fastest support for your monitor, please contact the monitor customer service team...
  13. Hi namret. Please ensure your TV software is...

    Hi namret.

    Please ensure your TV software is updated to version 2.100.

    Also ensure that your PC dispaly resolution is set to a supported format. You can find these on page 38 of the user...
  14. Hi Mike, Please also report this issue in the...

    Hi Mike,

    Please also report this issue in the dedicated software feedback threads.

    Thank you!

    Ina
  15. Hi strandloper. Most TVs are being updated to...

    Hi strandloper.

    Most TVs are being updated to support CI+ 1.3. This is an ordinary path of upgrading that takes place when newer technology takes over from older technology.

    Since it is the...
  16. Hi Poiuyt, Yes, you are correct. Since we have...

    Hi Poiuyt,

    Yes, you are correct. Since we have not had any other reports of poor picture quality via HDMI from Xbox 360 however, we are only able to assist you in a hypothetical way.

    Perhaps...
  17. Replies
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    458

    Hi dieter4711. This issue has been identified...

    Hi dieter4711.

    This issue has been identified by us and we are currently working on resolving it.

    Best regards,
    Ina
  18. Thank you for your feedback! The new FW is...

    Thank you for your feedback!

    The new FW is now live. This thread is now closed.

    For feedback on the new FW please use the following threads:

    Experience thread:
    http://philips.to/1sVxH4z...
  19. Thank you for your feedback! The new FW is...

    Thank you for your feedback!

    The new FW is now live. This thread is now closed.

    For feedback on the new FW please use the following threads:

    Experience thread:
    http://philips.to/1sVxH4z...
  20. Sticky: Experience thread - FW v14.3.06 - for 7809 - 2014

    Hi all,

    The new FW is live. For technical feedback (positive and negative points) please post here:
    http://philips.to/1AdV2ku

    This thread is mainly for details and discussions.

    IMPORTANT:...
  21. Sticky: Technical feedback - FW v14.3.06 - for 7809 - 2014

    Hi all.

    The new FW is now live. For details please see here:
    http://philips.to/1sVxH4z

    This thread is for technical feedback only. For other discussions please post in the related discussion...
  22. Thank you all for your feedback! The new FW is...

    Thank you all for your feedback!

    The new FW is now live. This thread is now closed.
    For feedback on the new FW please use the following threads:

    Experience thread:
    http://philips.to/1oMfq8L...
  23. Thank you all for your feedback! The new FW is...

    Thank you all for your feedback!

    The new FW is now live. This thread is now closed.
    For feedback on the new FW please use the following threads:

    Experience thread:
    http://philips.to/1oMfq8L...
  24. Experience thread - FW v7.57.1 - for 8xx9 Series - 2014

    Hi,

    For technical feedback (pos. and neg. points) please post here:
    http://philips.to/1vHy5Hq

    This thread is more for details and discussions.

    This FW is applicable to following EU...
  25. Sticky: Technical feedback - FW v7.57.1 - 8xx9 Series - 2014

    Hi all.

    For details please see here:
    http://philips.to/1oMfq8L

    This thread is for technical feedback only. For other discussions please post in the related discussion thread. "Off topic"...
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