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Type: Posts; User: Philips - Sarka

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  1. Hello Fenris, Thank you for your posting on...

    Hello Fenris,

    Thank you for your posting on Philips forum.

    I'm afraid that you will need to visit your local service centre or contact a dealer.For more information you can also contact our...
  2. Dear Jason, Thank you for your posting on...

    Dear Jason,

    Thank you for your posting on the forum,

    Have you tried to reset and format your player according to following...
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    Dear Bob, You can find information about...

    Dear Bob,

    You can find information about software version in the setting of your HMP here: settings/advanced/version information

    Kind regards
    Sarka
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    Dear Rascgen87, Please, have a look at this:...

    Dear Rascgen87,

    Please, have a look at this:
    Netflix Playback Error AIP-701 -> https://help.netflix.com/en/node/13815

    Which firmware version is installed on the player?
    Do you use a Windows...
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    Dear Rascgen87, I'm checking the issue with...

    Dear Rascgen87,

    I'm checking the issue with our team at the moment. Will contact you shortly.

    Kind regards,
    Philips Moderation Team
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    Dear Bob, yes, the forum is the right place...

    Dear Bob,

    yes, the forum is the right place where to posts about issues like that.

    Is your file stored on the USB? Can you please provide a software version installed on your player?

    Kind...
  7. Hello woggs1, Would that be possible to test...

    Hello woggs1,

    Would that be possible to test Philips speaker with another Bluetooth enabled device?

    Please, be aware of following information:

    - Philips does not guarantee the compatibility...
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    Dear Alvin, As confirmed at the service...

    Dear Alvin,

    As confirmed at the service centre, the unit has to be checked and repaired by an approved servicer.

    Philips also does not encourage self-repair for a number of reasons:

    1....
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    Hello Adrthfc, Sorry to hear about the issue...

    Hello Adrthfc,

    Sorry to hear about the issue with your player. Can you please let us know a model number?
    Which software version have you installed?
    Have you tried to unplug the blue ray from...
  10. Hello AMgrz, I'm sorry to hear about the...

    Hello AMgrz,

    I'm sorry to hear about the issue. I would recommend you to unplug the device from the mains for few hours and try it again. If this doesn't help I'm afraid you will need to contact a...
  11. Hello Dario, Our team couldn't reproduce the...

    Hello Dario,

    Our team couldn't reproduce the issue. It looks like it's the problem of mkv file you try to play back. I would recommend you to test it on other files. Also, I suggest to use an...
  12. Hello, Please check following: To avoid any...

    Hello,

    Please check following:

    To avoid any upgrade mistake, there are some explanations of the upgrade folder UPG and UPG_ALL.

    The difference between UPG and UPG_ALL is that bootloader will...
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    Hello, I'm afraid you would need to contact a...

    Hello,

    I'm afraid you would need to contact a retailer or your local service centre. They will assist you further with a repair or exchange of the product.

    Kind regards,
    Sarka
  14. Hello Dario, are subtitles embedded in the mkv...

    Hello Dario,

    are subtitles embedded in the mkv file or in a folder?

    It would be great if you can share Mediainfo.

    MediaInfo Download: http://sourceforge.net/projects/mediainfo/

    Kind...
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    A development for Songbird (open and Philips) is...

    A development for Songbird (open and Philips) is cancelled and the add-ons are not available. For that reason there is an error message.

    Kind regards,
    Sarka
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    Hello Brian, Please refer to the p.14 in the...

    Hello Brian,

    Please refer to the p.14 in the User manual here:
    http://download.p4c.philips.com/files/s/sa4vbe04kn_12/sa4vbe04kn_12_dfu_eng.pdf

    Kind regards,
    Philips Moderation Team
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    Hello lkulas, Thanks for information. Let me...

    Hello lkulas,

    Thanks for information. Let me check this with our team.

    BR,
    Sarka
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    Hello, I am sorry about that. Please try...

    Hello,

    I am sorry about that. Please try following link: http://switch.dl.sourceforge.net/project/songbird.mirror/Songbird%202.2.0/Songbird_2.2.0-2453_windows-i686-msvc8.exe

    In free Songbird...
  19. Hello Aniko, Thank you for information....

    Hello Aniko,

    Thank you for information. Unfortunately, your player does not support playlists such as m3u because it does not support MTP mode. Only 3 on-the-go playlists are supported.

    A...
  20. Hello Dario, Thank you for information. Can...

    Hello Dario,

    Thank you for information. Can you please answer following questions as well?

    - Can you provide a mediaInfo from your files?
    - Do you use usb 2.0 HDD?
    - Have the playback ever...
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    Hello Ikulas, Thanks you for your post. Have...

    Hello Ikulas,

    Thanks you for your post. Have you tried to test it with the free open source Songbird (not Philips Songbird)?

    Here is the link for a download from Free Songbird:...
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    Hello Ikulas, Can you please let us know a...

    Hello Ikulas,

    Can you please let us know a model number of your player? Which software do you use?

    Thanks.

    Kind regards,
    Philips Moderation Team
  23. Hello Marcel, Thanks for the post. I would...

    Hello Marcel,

    Thanks for the post. I would suggest you to have a look at the following FAQ:...
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    Hello, Thank you for posting here on the...

    Hello,

    Thank you for posting here on the forum. Can you please let me know what is the LED colour of the speaker during/after pairing?

    I would recommend you to erase the bluetooth connection...
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    Dear loyab, Thank you for the update of...

    Dear loyab,

    Thank you for the update of information. Have you tried to check Deezer availability on the PC as suggested by Volume?
    Unfortunately, it's not possible to downgrade AirStudio+ app.
    ...
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