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Very disappointing for you. At least you have light at the end of the tunnel (in the form of a refund) even if you have no sound to go with it!

I had to pack my speakers off to be fixed through Philips. I was without music all over the Christmas holidays!:( They did come back fixed. Apparently, they needed a new something or other...

Yes...done all that. Left switched off for varying periods of time in case it was due to heat. Reset my router as well.

Sorry...DS9800W!

Has anyone experienced this fault? On/off button is not working neither is the WiFi set up button; speaker clicks when powered up; and is not connecting to the router.