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  1. Replies
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    Hi Christoffer, From this I gather they do not...

    Hi Christoffer,

    From this I gather they do not have any solution yet, but...

    Instead of the status, would you please let us know what has been done up 'til now? Have they actually tried the...
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    Hi Christoffer, keeping the thread alive here....

    Hi Christoffer, keeping the thread alive here. This sync issue has been around for ages; other users, including myself, have reported audio-video sync problems before. You cannot guarantee anything...
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    Hi Christoffer, keeping the thread alive here; do...

    Hi Christoffer, keeping the thread alive here; do you have a verdict yet on this request?

    Rin
    ============
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    Hi Jossi, Your movie with the bad sync; I...

    Hi Jossi,


    Your movie with the bad sync; I think I can PREDICT what kind of movie it is! :p


    It is probably an MP4 or MKV container , which has an H264-videostream @23,976 frames-per-second,...
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    Sorting files on USB

    Edit 23rd June, the short version:
    The BDP9700 does not sort files by name when playing from USB. The suggestion in the FAQ to copy files in a certain way is a REAL headache and also; it simply does...
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    Hi Christoffer, What you are writing here is...

    Hi Christoffer,

    What you are writing here is just plain NOT TRUE. This is NOT what happened.

    - I reported the issue, Katerina asked questions and sample video's, which I gave and uploaded. So...
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    Hi jojomojo, Thanks for this insight! Might be...

    Hi jojomojo,

    Thanks for this insight! Might be the reason for high intermittance; hardly anyone uses the audio sync function which might explain the rare occurance. I will give it a try :-)

    @...
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    Hi djsmit, Would you please let us know if...

    Hi djsmit,

    Would you please let us know if this (at least temporarily) solves the crackly sound? Just being curious here :p

    Greetz, Rin
    =========================
  9. Replies
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    Hi djsmit, How to solve this: Turn off the...

    Hi djsmit,

    How to solve this: Turn off the player, then pull the power plug. Wait a minute or so, then plug back in, power-up. That's it. (Well, for me anyway...)

    I had this also, two times in...
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    Hi Kris, It does that when playing music from...

    Hi Kris,

    It does that when playing music from file on USB-stick also. It is probably some HDCP-handshake thing, where the player is temporarly very busy figuring out the communication with the...
  11. Replies
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    Hi Katerina, It was not my intention to hurt...

    Hi Katerina,

    It was not my intention to hurt your feelings, or anybody else's for that matters. Please accept my sincere apologies if that was the case.

    My intention was to express my deep...
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    Hi Katerina, The audio sync function on the...

    Hi Katerina,

    The audio sync function on the BDP9700 is a static delay of 0...200 milliseconds, it does nót change the speeds of audio or video. This does not help because the problem is: audio is...
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    Audio-sync problem deepens: BDP9700

    The BDP9700 already had an audio-sync issue with MP4-files containing H264 video @ 23.973 fps & AAC-audio, and firmware 4.39 extended that problem to MKV-files

    Today I discovered the problem...
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    @ Christoffer: Google Translate is your friend :p...

    @ Christoffer: Google Translate is your friend :p

    Just kidding! Vulcan is a bit miffed @ Philips that the Net TV app on his player is gone or not functioning properly. I told him it might not be...
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    Hi Vulcan, Zo'n app is ernstig afhankelijk een...

    Hi Vulcan,

    Zo'n app is ernstig afhankelijk een mediabedrijf. Ik vermoed dat dat mediabedrijf de app ontwikkelt, dus dat Philips 'm alleen maar in z'n firmware integreert. Als zo'n mediabedrijf dan...
  16. Submit button has been fixed / Personal Message...

    Submit button has been fixed / Personal Message was sent :rolleyes:
  17. I have now also tried with Internet Explorer and...

    I have now also tried with Internet Explorer and on a different computer; the "Submit" -button really does NOT function when sending a private message to you, Katerina.

    Are there any message size...
  18. @ Katerina: cannot reply to your personal message

    Hi Katerina,

    Thank you for your personal message. I have a reply ready for you, but the "Submit" button does not function properly, so I cannot reply. I have tried with browser Firefox and Chrome,...
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    Firmware 4.39 broke the nice and easy suggestion...

    Firmware 4.39 broke the nice and easy suggestion I had for the audio-sync issue that plagues .mp4 files containing H264-video and AAC-audio on the BDP9700. Now both the .mp4 and .mkv -container files...
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    Before audio-sync was bad on .mp4 container with...

    Before audio-sync was bad on .mp4 container with H264 video and AAC audio. Reasonable work-around was to export to .mkv container. Bad news: now both .mp4 AND .mkv have the same audio-sync issues.
    ...
  21. Replies
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    4.37 seems to work fine ! Philips seems to...

    4.37 seems to work fine !

    Philips seems to have taken the 4.37 firmware offline @ my location (Netherlands) so I don 't get those pesky update messages any more. I have Cleared the Smart-TV Memory...
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    Hi Andreas, seems you tried all the right things;...

    Hi Andreas, seems you tried all the right things; This does not bode well...

    But maybe this 4.38 firmware allows downgrading to 4.33 ? That would bring it back to reasonable functionality?
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    This is good news Johannes! Please share with us...

    This is good news Johannes! Please share with us where you found this new 4.38 firmware. Did your player start the update by itself? Or did you find it on one of the Philips support sites? Here in...
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    Useful tips for BDP9700 users

    Audio-Video sync:
    I had a really nice and easy suggestion for the audio-sync issue that plagues .mp4 files containing H264-video and AAC-audio on the BDP9700. But firmware 4.39 has made things...
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    I have a hunch it might be heat / temperature...

    I have a hunch it might be heat / temperature -related. This winter I have had a total only two or three pink screens, while the summer before I had at least one every week. Since then I have also...
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