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    Hi, for Chromecast please contact google as...

    Hi,

    for Chromecast please contact google as the Stream is going through your Smartphone or Tablet or whatever but not your TV.

    Thomas
  2. Hi, please do a full reinstallation on the TV...

    Hi,

    please do a full reinstallation on the TV (settings > general settings)

    Thomas
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    Hi there, the new Software for the 6xx7-9xx7...

    Hi there,

    the new Software for the 6xx7-9xx7 Series is just in process of beeing uploaded to the Servers.
    The Software should appear within the next Days.

    Thomas
  4. Hi, connect the HDD to a PC and reformat the...

    Hi,

    connect the HDD to a PC and reformat the HDD.
    Connect it back to the TV, press pause or recording, the format Button appears, when requested, continue to use the HDD for recordings + Apps.
    ...
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    Hi, good to hear that it works, you can also...

    Hi,

    good to hear that it works, you can also follow the Forum, new SW will always be announced in here ;)

    Thomas
  6. Hi, in some cases it may is neccessary to: -...

    Hi,

    in some cases it may is neccessary to:
    - disconnect the HDD from the TV
    - power down the TV
    - unplug the power cable from the TV
    - replug the Power to the TV
    - power on the TV
    - connect...
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    Hi there, what software do you use? Thomas

    Hi there,

    what software do you use?

    Thomas
  8. Hi there, i dont know anything about the...

    Hi there,

    i dont know anything about the Resons why Developers do things.
    I know what the TV is capable of. and the TV can do 3D.
    Like written before, ask the Google/Kodi Developers why they did...
  9. Hi, yes there is a logical explanation. The...

    Hi,

    yes there is a logical explanation. The App Developer does not support this Option(anymore). Why that is? That you have to ask google in case of Youtube.

    Thomas
  10. Hi, both are the same TVs, first one is sold...

    Hi,

    both are the same TVs, first one is sold in Europe, last one is more the Middle East Region.
    but both are the same Range, so its no "new" or "old" one.

    Thomas
  11. 7000 series Hi there, about the Sound Issue i have read...

    Hi there,

    about the Sound Issue i have read that Users using "SPMC" instead of the original Kodi Version could solve those Issues.

    Maybe give it a try.

    Thomas
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    http://www.supportforum.philips.com/en/showthread....

    http://www.supportforum.philips.com/en/showthread.php?19698-Youtube-does-not-work&p=91468#post91468
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    Hi there, as already said before, there will...

    Hi there,

    as already said before, there will be a SW fix for that.

    Thomas
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    Hi, which Country do you live in? Thomas

    Hi,

    which Country do you live in?

    Thomas
  15. Hi, what is the Country you live in? Thomas

    Hi,

    what is the Country you live in?

    Thomas
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    Hi, sorry to say but i dont speak...

    Hi,

    sorry to say but i dont speak spanish/protugeese.
    Please rephrase your request in English. ;)

    Thomas
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    Hi and thank you for the Update. I have...

    Hi

    and thank you for the Update.
    I have asked our Team to verify why this Message does appear.

    Thomas
  18. Replies
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    Hi there, youtube on TV's 2011 and older has...

    Hi there,

    youtube on TV's 2011 and older has been stopped.
    Youtube did stop to support the App on all the older Devices.

    Thomas
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    Hi there, can you please check your installed...

    Hi there,

    can you please check your installed SW Version?

    Thanks
    Thomas
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    Hi, did you try a specific Movie? Thomas

    Hi,

    did you try a specific Movie?

    Thomas
  21. Hey, like i wrote before in german, Google...

    Hey,

    like i wrote before in german, Google Provides us with latest Security Patches which are then build into our Firmware. So by using the latest available Software for your TV you can be safe...
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    Dear all, first things first. We are still...

    Dear all,

    first things first.
    We are still working with google/youtube and your 2012 TV's are not "out of support".

    I have seen lots of rumors and posts in the past weeks.
    Sadly i can not...
  23. Hi Waldo, you have a US Set (no offense but...

    Hi Waldo,

    you have a US Set (no offense but for the other Users to know as we are mainly a European Forum.
    What you describe sounds like your NAS is either doing Transcoding or not doing...
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    Hi, which TV are we talking about? Thomas

    Hi,

    which TV are we talking about?

    Thomas
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    Hi, you can try to install another app do...

    Hi,

    you can try to install another app do manually rotate the screen, besides that please mark this issue with google directly.

    Thomas
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