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  1. Sticky: Dear Gusoy, In the US (/F8) we sell TV's...

    Dear Gusoy,


    In the US (/F8) we sell TV's based upon other (chip) platforms, therefor we cannot offer these apps. At this time, there is no similar app, however we are currently investigating for...
  2. Sticky: Statement on the Miracast vulnerability fix.

    Dear customer,

    The 6xx8, 7xx8, 8xx8 and 9xx8 series Philips Smart TVs have experienced a security issue related to Wi-Fi Miracast. TP Vision engineers have immediately started to work on a fix...
  3. Dear Michel69, No, this will not be possible...

    Dear Michel69,

    No, this will not be possible (unless the HDD is popping as a mass storage device that can be formatted as Linux partition). Be aware that if you try this, you might loose all data...
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    Hi Michel69, Some things to check/try first:...

    Hi Michel69,

    Some things to check/try first:
    - Be sure to have the latest software installed on your TV (currently v173.46).
    - Did you try without the HDD connected? Is it then okay?
    - Could...
  5. Hi WKI, Ziggo CI+ 1.2 CAM modules need a SW...

    Hi WKI,

    Ziggo CI+ 1.2 CAM modules need a SW upgrade to be compatible with the latest CI+ 1.3 standard. Maybe for you it was just an unlucky coincidence that you upgraded your TV at the same time ....
  6. Sticky: Hi Igi, The way I read it is that you try to...

    Hi Igi,

    The way I read it is that you try to use the Phone as a MediaServer, but which MediaServer did you install on your iPhone? Without MediaServer on the phone the TV will NEVER find the...
  7. Sticky: Dear Igi, Simply share is NOT supported by the...

    Dear Igi,

    Simply share is NOT supported by the 2009 models (only supported from 2010 models onwards).
    In the "control" menu however one should find "photo push" to 2009 TV's.

    Kind regards,...
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    Dear omgfail, First, please mention the...

    Dear omgfail,

    First, please mention the complete type number of your TV (55PFL450??/??) and if possible the serial number (printed on the rear sticker).
    Then, does the red LED on your TV blink...
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    Hi Peter, Please help to clarify as below: ...

    Hi Peter,

    Please help to clarify as below:

    1. For computer device (Windows system), please try to use “Windows Mediaplayer” and check if the phenomenon still exist.
    1a. If it works well=>...
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    Hi Vallsten, First, did you switch the PTA508...

    Hi Vallsten,

    First, did you switch the PTA508 goggles in Player 1/2 mode? To switch the glasses to watch the Player 1 or Player 2 screen, switch on the glasses and then press the Player 1/2 key
    •...
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    Please look here: http://goo.gl/Iem61p This...

    Please look here: http://goo.gl/Iem61p
    This topic will be closed.

    Regards,
    JuAn
  12. Replies
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    Dear All, We are currently investigating this...

    Dear All,

    We are currently investigating this "XML parsing failed" error and hope to resolve it soon. Thanks for reporting!

    Regards,
    JuAn


    Update 2/8/2013 15:10 hr.: Just received the...
  13. Hi Jea, This "YouTube not showing 3D" issue is...

    Hi Jea,

    This "YouTube not showing 3D" issue is acknowledged, and will be addressed in a future SW version.

    Regards,
    JuAn
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    Hi MarcinM, We cannot reproduce that here....

    Hi MarcinM,

    We cannot reproduce that here. Here it works fine.
    1. Could you maybe clear Net TV memory and then a cold start (unplug) of the TV?
    2. If still not okay, tell us please what model...
  15. Hi Mark, What is your TV model number exactly,...

    Hi Mark,

    What is your TV model number exactly, and what is the SW version? Further please mention the serial number. Tnx.

    Rgrds,
    JuAn
  16. Replies
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    Guys, Please take a look here:...

    Guys,

    Please take a look here: http://goo.gl/16EWim


    Regards,
    JuAn
  17. Replies
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    Guys, First it must be checked if the...

    Guys,

    First it must be checked if the reported cases are related, before we can do anything. Therefore we will collect and analyze your feedback (might take some time in this holiday period).
    ...
  18. Guys, As mentioned before: it is NOT possible...

    Guys,

    As mentioned before: it is NOT possible to downgrade from a 171.xx to a 64.xx version. This has been prohibited, as it will lead to an unpredictable behaviour of the TV.


    Rgrds,
    JuAn
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    Sticky: Read this....

    For all info regarding the new Ambilight+hue app, look here: http://goo.gl/j81IfE

    Regards,
    JuAn
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    Sticky: Read this......

    For all info regarding the new Ambilight+hue app, look here: http://goo.gl/j81IfE

    Regards,
    JuAn
  21. Replies
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    Hi Willi, I remember this error 500 from the...

    Hi Willi,

    I remember this error 500 from the past. Maybe you could try this first:...
  22. Replies
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    Guys, Your feedback has been forwarded to...

    Guys,

    Your feedback has been forwarded to development, and they will look into the matter (note: this does not automatically mean that it will/can be solved...). Please keep your HDDs as is for...
  23. All, We do not advise downgrading as you know,...

    All,

    We do not advise downgrading as you know, but in this case: it is NOT possible to downgrade from a 171.xx version to an earlier 64.xx version (not compatible).

    Regards,
    JuAn
  24. Sticky: [NEWS] New ultra-slim large-screen Philips "Elevation" TV with Ambilight on 4 sides.

    Wednesday, 10 July 2013

    TP Vision announces its new Philips Elevation TV, which brings together all the innovative aspects of Philips TVs: an outstanding, ultra-slim design combined with an...
  25. Hi Rutger, The iOS version will be available...

    Hi Rutger,

    The iOS version will be available soon (in review @ Apple).
    BTW, the app is released by TP Vision, not Philips... (same as the MyRemote app).

    Regards,
    JuAn
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