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Type: Posts; User: fduvall

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  1. Replies
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    Tack så mycket, Stormen! I will play around a bit...

    Tack så mycket, Stormen! I will play around a bit more, myself, and if no success than I will try to take it to a local repair shop and see what they can do. I have found a few websites that have the...
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    Here is a question for the members here... I have...

    Here is a question for the members here... I have some experience with soldering and even testing components, but do not know much about building consumer products.

    As I am trying to fix my...
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    HTS 8100 issue

    Seems like "capacitor plague" has been a problem for Philips (and many hardware manufacturers). http://en.wikipedia.org/wiki/Capacitor_plague

    This seems to be an issue for the HTS8100, which I...
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    I feel your pain! I am just throwing in the towel...

    I feel your pain! I am just throwing in the towel on Philips Customer Service AND products that just die after a few years of use. I have given them more than 6 months to solve my problem OR offer a...
  5. You assume that I bought the product on the first...

    You assume that I bought the product on the first day that it was released? And no, I do not accept that electronics should just "wear out" after 5 years. I have many TVs/radios/Stereo components...
  6. Kylie - Thanks for your reply, but do you work...

    Kylie - Thanks for your reply, but do you work for Philips? If so, full disclosure would be nice. WRT your comment about service centers, I do not see how a hypothetical situation in China has any...
  7. @F1valk - I ordered two capacitors yesterday, so...

    @F1valk - I ordered two capacitors yesterday, so may try a DIY repair. However, I need to drive an hour to pick up my unit. As things have gone thus far, I will not be surprised if the unit has...
  8. Well - Tereza's group is now unable to help me,...

    Well - Tereza's group is now unable to help me, as I am in Spain. Hard to understand why this matters, from a customer standpoint. They had my file and details and offered to help, and then said,...
  9. No news after two weeks... Not really sure why no...

    No news after two weeks... Not really sure why no response yet. Trying to be patient, but it is getting increasingly frustrating to not hear anything at all. Even a simple note that lets me know that...
  10. So after almost 4 months, I have heard from the...

    So after almost 4 months, I have heard from the Authorized Service Center that they cannot fix my HTS8100. 4 months for this answer!

    So now I am waiting to hear something from Tereza from Philips....
  11. @f1valk - Still no word from the service center....

    @f1valk - Still no word from the service center. I will call them again tomorrow, but they told me 3 weeks ago that I would have an answer in 48 hours. Does NOT look good.

    And Philips corporate...
  12. So, after more than 2 months at the Philips...

    So, after more than 2 months at the Philips Authorized repair center, I still have no word about my HTS8100. The shop has been friendly with me (and they know me after several calls), but I am having...
  13. I dropped my HTS8100 at the Philips Authorized...

    I dropped my HTS8100 at the Philips Authorized repair center and after 2+ weeks have no word on what is wrong. I contacted them last week and they just said that it will be "some days" before they...
  14. Anybody else with this low volume problem? How...

    Anybody else with this low volume problem? How did you solve it?
  15. I am having an issue with an HTS8100 soundbar....

    I am having an issue with an HTS8100 soundbar. Love the product so far, and found this site while doing a search for the "low volume" issue that I (and many others) are experiencing after using the...
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    By the way, I was on with Philips UK tech support...

    By the way, I was on with Philips UK tech support and asked for you:
    <<A customer in the UK asked about his CE153DR/05 car stereo. We can't find anywhere in the manual about how to adjust the...
  17. Yes - I posted in the other thread and started...

    Yes - I posted in the other thread and started this one to see if I could get any new information. I just received a message from Philips and they are looking into where the nearest Philips...
  18. HTS8100 - Low sound volume... anyone else with this problem?

    Maybe if I start a new thread, we can get some more activity around this topic!

    My HTS8100 has worked almost flawlessly (occasional problem with sticky sliding door), but last week the sound...
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    I also just received an email reply to the...

    I also just received an email reply to the message that I sent a few days ago. So for me, in Spain, the customer service has been quite attentive. The reply also came in English. If you cannot find...
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    Which country are you in? In Spain (where I am),...

    Which country are you in? In Spain (where I am), when I go to the product page of my HTS8100, there is a box in the upper right hand corner to contact Chat Support. I have used it 4 times in the past...
  21. Are there any Moderators still looking at this...

    Are there any Moderators still looking at this thread? I just got off the phone with Philips Support in the UK, but they could not help me since I am in Spain. But they did tell me that there is no...
  22. My unit just started with this problem last week....

    My unit just started with this problem last week. Have had it for approx 4 yrs and really happy with the performance. But the CD/DVD door has always been problematic and now with the sound problems,...
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