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    Hi welcome to the forum! If there is a way to...

    Hi welcome to the forum! If there is a way to change the “standard” volume setting, I would guess it’s hardware related. I advise you to contact Philips support centre to get details of authorised...
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    Hi, welcome to the forum! Do you have issues with...

    Hi, welcome to the forum! Do you have issues with any files or codex in particularly? In the manual on page 36, there is a table on which format that is compatible with player (FWD18/98)… I hope this...
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    Hi, welcome to the forum! Sorry to ask but, are...

    Hi, welcome to the forum! Sorry to ask but, are you sure about the software version; 2.12? I had a quick look at Philips website (se link) and the latest version seems to be 2.10… It seems like...
  4. Hi, welcome to the forum! How long have you had...

    Hi, welcome to the forum! How long have you had this connection? Has the sound worked fine at some point? Can you confirm software version in your player? Sorry about all the questions! :)
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    Hi, have you tried to re-set the sound settings...

    Hi, have you tried to re-set the sound settings in your HTS? If not please do to see if it helps: Home>Configuration>Sound>Factory settings.
  6. Hi, there will be upgrades? Is this issue occurs...

    Hi, there will be upgrades? Is this issue occurs on all different file formats or just on a few? Or is it just when playing, for example via USB this occurs?
  7. Topic: Display

    by MrBarton
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    Hi, depends on how much knowledge you have about...

    Hi, depends on how much knowledge you have about electrical products? :) I would recommend you to contact a service centre is product is still in warranty…
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    Hi, yes please update booth units. I suggest to...

    Hi, yes please update booth units. I suggest to un-plug all external devises, update the software and plug them in one by one after update on booth units.
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    Hi, which player do you have (model number)?...

    Hi, which player do you have (model number)? Which version of software is your player running?
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    Hi Theo, the audio will not work because the HTS...

    Hi Theo, the audio will not work because the HTS does only have “HDMI out”, which means you cannot send audio to the HTS via HDMI. To get sound “in” to your HTS, you have option of “digital” and “red...
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    Hi, do you have a new junction box and...

    Hi, do you have a new junction box and DVD/Blu-ray reader? If not my suggestion is to get in touch with local repair centre to see how or in any way they can help you.
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    Hi, this is an English language forum. Can you...

    Hi, this is an English language forum. Can you please translate you question to English? Sorry for any inconvenience cased.
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    Hi, you have other .mkv files that works with...

    Hi, you have other .mkv files that works with .srt?
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    Hi, I would suggest you to ask this question in...

    Hi, I would suggest you to ask this question in the appropriate TV-forum… Sorry for any inconvenience.
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    Hi, welcome to the forum. Which unit are you...

    Hi, welcome to the forum. Which unit are you trying to play this USB-file on? It might be more an issue with the compatibility issue than anything else. Have you tried to play any other files?
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    Hi, I looked in the manual and on page 25 there...

    Hi, I looked in the manual and on page 25 there is a bit about wireless connection. I would suggest you to follow the steps an if there is an “off-option” click “ok” to turn off. If not, the wireless...
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    Hi, is there a small light near the optical port?...

    Hi, is there a small light near the optical port? Do you have anything else connected to TV or HTL? Have you updated the software on booth units?
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    Hi, With what sources do you experience a lower...

    Hi, With what sources do you experience a lower sound? How it the HTS connected to TV/Blu-ray/digibox/computer etc.?
  19. Hi, you can find the audio format supported by...

    Hi, you can find the audio format supported by the HTS in this spec-sheet: http://download.p4c.philips.com/files/h/hts3538_12/hts3538_12_pss_enggb.pdf
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    Hi, I advised you to contact the consumer care in...

    Hi, I advised you to contact the consumer care in your country, alternatively via retailer for service/exchange.
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    Hi, if I understand you correctly you having...

    Hi, if I understand you correctly you having issue with sound and your Blu-ray player? I would advise you to connect a optical cable from the BDP to the sound system. As there is sometimes...
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    Hi, did you restore player to factory setting...

    Hi, did you restore player to factory setting after the software update?
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    Hi, well this is a tricky one. If you had not...

    Hi, well this is a tricky one. If you had not made the player region free, It could either be an issue with the disc reader or more likely the software. However I do not know how, if your player...
  24. Hi delambo, and welcome to the forum! I would...

    Hi delambo, and welcome to the forum! I would recommend you to post all issue with discs not playing back in this topic:
    ...
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    I just checked and there was a new release of...

    I just checked and there was a new release of software 17th of July for the /12 player… If it will help is another story! :D
    ...
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