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Type: Posts; User: Philips - Rafal

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  1. Replies
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    4,722

    Hello Miguel, The video you uploaded is not...

    Hello Miguel,

    The video you uploaded is not accessible. Can you please upload it again? I will pass it on to the tech team.

    Kind regards,
    Philips Moderation Team
  2. Hello icecool, Thank you for your post. ...

    Hello icecool,

    Thank you for your post.

    Please reset your home theater to its factory settings and try again.

    Kind regards,
    Philips Moderation Team
  3. Hello HE4DHUNTER, Thank you for your post. ...

    Hello HE4DHUNTER,

    Thank you for your post.

    Please reset the malfunctioning player to the default settings made at the factory and check again.

    Kind regards,
    Philips Moderation Team
  4. Replies
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    61

    Hello ramjam, Thank you for your post. ...

    Hello ramjam,

    Thank you for your post.

    Please reset your home theater to its factory settings and try again.

    Kind regards,
    Philips Moderation Team
  5. Hello, The thread was not ignored and my...

    Hello,

    The thread was not ignored and my colleague informed you that we're waiting for a new firmware update. I regret we cannot help you any further at this time.

    Kind regards,
    Philips...
  6. Hello Blue Sun, Thank you for your post. ...

    Hello Blue Sun,

    Thank you for your post.

    Which country are you based in please?

    Kind regards,
    Philips Moderation Team
  7. Replies
    1
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    62

    Hello Naitik121, Thank you for your post. ...

    Hello Naitik121,

    Thank you for your post.

    As your product is still under warranty, I highly recommend you contact your local Philips dealer who will repair or exchange your unit.

    Kind...
  8. Hello Martin99, Thank you for your post. ...

    Hello Martin99,

    Thank you for your post.

    Can you tell us the model number and what issues your are experiencing?

    Kind regards,
    Philips Moderation Team
  9. Hello Allan, Our development team have...

    Hello Allan,

    Our development team have informed me that there are no plans to release a firmware upgrade for this model. That's why iPhone 5 will not be officially supported.

    Kind regards,...
  10. Hello Baris, Thank you for your post. You...

    Hello Baris,

    Thank you for your post.

    You need to enable EasyLink in your TV. Please refer to page 51 of the user manual below:
    ...
  11. Hello ramlife, Please contact our North...

    Hello ramlife,

    Please contact our North American Call Centre on 1-866-310-0744 Monday - Saturday 9:00 AM - 9:00 PM EST, Sunday 9:00 AM - 6:00 PM EST Excluding Major Holidays for further...
  12. Hello lovelmos, Thank you for your post. ...

    Hello lovelmos,

    Thank you for your post.

    Depends on the capabilities of the receiver. Please check in the receiver manual.

    Kind regards,
    Philips Moderation Team
  13. Replies
    57
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    9,325

    Hello Cats1966, Have you restored factory...

    Hello Cats1966,

    Have you restored factory settings?

    Kind regards,
    Philips Moderation Team
  14. Hello Terry, In this situation I'd suggest you...

    Hello Terry,

    In this situation I'd suggest you take the camera back to the dealer as it is likely faulty. I'm sorry I couldn't help you any further.

    Kind regards,
    Philips Moderation Team
  15. Hello Boris, Here's some more info: Country...

    Hello Boris,

    Here's some more info:

    Country settings and some of the parameters, e.g. voice mail, ring cadence, CID detection, language list etc... are different among countries/strokes...
  16. Hello Boris, Thank you for your post. Let...

    Hello Boris,

    Thank you for your post.

    Let me check with our product specialist and I will come back to you with more information as soon as I can.

    Kind regards,
    Philips Moderation Team
  17. Hello Jan, Thank you for your post. Please...

    Hello Jan,

    Thank you for your post.

    Please give us full model and serial numbers of your player. Who did you speak to and which country are you based in please?

    I'll try to come up with the...
  18. Replies
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    9,325

    Hello Cats1966, Have you tried this procedure?...

    Hello Cats1966,

    Have you tried this procedure?

    1. Initiate registration on device.
    2. Enter Email ID on the device.
    3. Click on the link in the email which has been send to the user....
  19. Hello Terry, Does your router have a...

    Hello Terry,

    Does your router have a “MAC-address filtering” feature? if so, you need to enter the MAC address of the monitor in the router set-up. The MAC address of the monitor is located on the...
  20. Hello Jenna, Please have a look at the manual...

    Hello Jenna,

    Please have a look at the manual below that may be helpful to you:
    ...
  21. Hello, Can you share the files you're using?...

    Hello,

    Can you share the files you're using? We will make some tests our side and compare the results.

    Kind regards,
    Philips Moderation Team
  22. Hello MidnightManiac, Is it possible for you...

    Hello MidnightManiac,

    Is it possible for you to send / share an example of the files?
    How are you playing the files? Network / usb / disc?

    Kind regards,
    Philips Moderation Team
  23. Replies
    3
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    327

    Hello, You mentioned you already got the stick...

    Hello,

    You mentioned you already got the stick with firmware and Version: 1.59.00 is the latest available. Please call back Philips consumer care and inform them of the problem.

    Kind regards,...
  24. Hello Allan, I will check if there is a...

    Hello Allan,

    I will check if there is a firmware update available and get back to you asap.

    Kind regards,
    Philips Moderation Team
  25. Hello MidnightManiac, Thank you for your post....

    Hello MidnightManiac,

    Thank you for your post.

    I will forward your post to the technical department for testing. I'll come back with their comments as soon as I can.

    Kind regards,
    Philips...
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