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At least I am passionate :)

My info:
1. iPhone 3GS, Sony Xperia Z and Samsung Galaxy Tab 7.7
2. I am in HK

Have you reset your router too ? Is it possible if your network blocks your AW2000 ?

Hi, what is the LED color after your press preset 1-5 button ? Do you have smartphone to perform the setup ?

Or you can refer to Philips website to perform factory reset and see if can be resolved.

- It would be great to have an App to control speaker sound profile of HTL9100

- USB for audio playback or charging the device when sharing the music via Bluetooth

- It would be great if the...

Hi Peter, have you upgraded the device to the latest firmware version ? Don't know if it can help.

In my opinion, your device or network is not connecting to outside, because internet radio is not connected, so firmware version can't be checked and upgraded.

You can play music within local...

Hi, I have never seen blue LED colour, may you need to reset it ? You can refer to the FAQ:
...

When I face this problem, I always reset the power of it by unplug the power cable, have you tried ?

And what is the LED color ? Is the device still having network ?

Hi Verity, unfortunately you need to have an iOS or Android devices to control / upgrade the AW1000. When you don't have them, you can only play music via PC. May be good to try:

1. Ensure both...

Hi Caroline, yes, I am referring to v5.10S, it is ok for me. And the most complained Spotify issue is resolved.

Hi, I think that is the new feature as NP3700 long time ago.

Accuweather should detect from IP, you may try to check for IP location with http://www.ip2location.com/demo first. Then it'd better...

I am using Philips MyRemote App, which looks having better performance. By the way, are you using Android or iOS device ? There is a new Android AirStudio version released recently.

Hi, your issue looks strange, have you upgraded to the latest version ?

Toengel is correct, or let Philips know your Android device model if your volume +/- button doesn't work

Hi, as you can upgrade successfully, maybe good to try the new feature "network status" in service tab, so you can check if there are many people using the same wifi channel as yours.

So far no big issues with latest firmware and AirStudio App. Once you can setup the speaker with AirStudio, you can choose other App to explore the functions :)

But it doesn't support AirPlay :)

Hi, what is the problem ? There are some users complained no sound or lip sync...

First, can it be played on Tune In App on Android/iOS ? If it also can't play, you can report to Tune In, let them fix it. I have tried one time, and they are helpful to fix.

And there is a FAQ on...

What is your problem now ? You can give more details, so Philips may be able to help you here.

It looks abnormal, you may just send them to service center although little bit heavy

Can you setup again and change back the standard name ?

And you can find the reset procedures in Philips website:...

Except the problem of playlist in Spotify and no sound after power off TV, it seems no other issues ? :)

As I don't use Spotify and connect my speaker to TV, new firmware gives easier finding my...

As I know, AW9000 can only play the Spotify on AirStudio. And Spotify seems not allow users to player more than one source at the same time.

Just try to connect my device again, it works fine. If you press Wi-Fi setup key for more than 5secs (maybe 10secs), the LED is not in setup mode (green -> yellow flashing), then you should contact...

Does it happen when power on ? If yes, you may try to unplug the power cord -> connect the Ethernet cable to your router and then plug the power cord to turn on the device. See if it can be recovered.