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I do not know what is your opinion on this fact, but once I got my device back to life I decided not even try to update it anymore. I do not want to wait 1 month for a replacement.

solved, see my reply http://www.supportforum.philips.com/en/showthread.php?2591-Gogear-SA3MUS16-DEAD!!!&p=17370&viewfull=1#post17370

[QUOTE=gemelo;14794]i used onother tool, RK28Upgrade v1.27, and the new firmware/QUOTE]
Thank you German! You are the man. This tool really help. It is a rude method but it does its job perfectly!...

Dear Anrea, Cassandra, Sameh, kwinnie and wizzar,

I had the same issue: my SA3MUS08S/97 seems does not react to any input and firmware update gives an error.

I uninstalled the songbird,...