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Type: Posts; User: Philips - Rafal

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  1. Replies
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    Hello, Can you give us some more information...

    Hello,

    Can you give us some more information please? What is the model number, what devices and connections are being used?

    Kind regards,
    Philips Moderation Team
  2. Hello, Can you give us some more information:...

    Hello,

    Can you give us some more information: year of production, possibly some pictures please?

    Kind regards,
    Philips Moderation Team
  3. Hello, Please restore factory settings by...

    Hello,

    Please restore factory settings by following steps on page 27 of the user manual below:

    http://download.p4c.philips.com/files/s/sa4ara16kf_37/sa4ara16kf_37_dfu_aen.pdf

    Kind regards,...
  4. Hello, Please contact our North American Call...

    Hello,

    Please contact our North American Call Centre on 1-866-310-0744 Monday - Saturday 9:00 AM - 9:00 PM EST, Sunday 9:00 AM - 6:00 PM EST Excluding Major Holidays for further assistance.
    ...
  5. Replies
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    Hello, Is your iPhone/iPad running the latest...

    Hello,

    Is your iPhone/iPad running the latest iOS? Please try rebooting the devices and try again.

    Kind regards,
    Philips Webcare
  6. Replies
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    Hello, Please make sure your bt adapters have...

    Hello,

    Please make sure your bt adapters have the latest drivers. You can get them directly from manufacturers.

    Kind regards,
    Philips Moderation Team
  7. Hello Peter, I have forwarded your details to...

    Hello Peter,

    I have forwarded your details to the technical department. They will be in touch with you soon.

    Kind regards,
    Philips Moderation Team
  8. Hello, Please refer to page 19 of the user...

    Hello,

    Please refer to page 19 of the user manual below to restore factory settings:

    http://download.p4c.philips.com/files/b/bdp5406_f7/bdp5406_f7_dfu_aen.pdf

    Kind regards,
    Philips...
  9. Dear Users, The issue has been fixed in the...

    Dear Users,

    The issue has been fixed in the latest version (V0.2) of the Bluetooth module software. Please contact your local Philips dealer or repair centre for the update information.

    Kind...
  10. Hello, Please apply factory settings and check...

    Hello,

    Please apply factory settings and check again.

    Kind regards,
    Philips Moderation Team
  11. Replies
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    Hello, Please pull the power cord for a few...

    Hello,

    Please pull the power cord for a few minutes and then try again. If you can't get to home screen and perform factory reset then you will need to have your player serviced.

    Kind regards,...
  12. Hello Peter, Yes, you can send your diagnostic...

    Hello Peter,

    Yes, you can send your diagnostic log. Also, please review my private message. We need some more information from you for further investigation.

    Kind regards,
    Philips Moderation...
  13. Dear Peter, Would you please visit...

    Dear Peter,

    Would you please visit www.philips.com/insightwebview on your PC to see if you can see the 7 monitors there?

    Also, our software team would like to contact you personally to get...
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    Hello, Please make sure that EasyLink is on. ...

    Hello,

    Please make sure that EasyLink is on.

    Kind regards,
    Philips Moderation Team
  15. Replies
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    Hello, In this situation please contact...

    Hello,

    In this situation please contact service centre to help you with the upgrade.

    Kind regards,
    Philips Moderation Team
  16. Replies
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    Hello, Can you reset your home theater to its...

    Hello,

    Can you reset your home theater to its factory settings first and then try updating sw again.

    Kind regards,
    Philips Moderation Team
  17. Hello, This is a known issue and we are...

    Hello,

    This is a known issue and we are currently working on a solution. We will release an update soon.

    Kind regards,
    Philips Moderation Team
  18. Dear Peter, Can you please check your...

    Dear Peter,

    Can you please check your connection speed on http://www.speedtest.net/ and share the results.

    Also, what is the app and firmware version please?

    Kind regards,
    Philips...
  19. Replies
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    Hello, Please have a look at this thread: ...

    Hello,

    Please have a look at this thread:

    http://www.supportforum.philips.com/en/showthread.php?16259-WAC-s700-again&highlight=wachandler

    Kind regards,
    Philips Moderation Team
  20. Hello, As we cannot reproduce the issue, I...

    Hello,

    As we cannot reproduce the issue, I suggest that you have it serviced by a qualified technician as there might be some hidden technical fault.

    Kind regards,
    Philips Moderation Team
  21. Hello, Please apply factory settings and check...

    Hello,

    Please apply factory settings and check again.

    Kind regards,
    Philips Moderation Team
  22. Replies
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    138

    Hello, Please follow the instructions in the...

    Hello,

    Please follow the instructions in the manual below:

    http://www.p4c.philips.com/cgi-bin/cpcontent.pl?ctn=HTS5593/12&dct=FUS&did=ENG&reldct=FIN&scy=CZ&slg=AEN

    Kind regards,
    Philips...
  23. Replies
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    Hello, You need to make sure EasyLink is...

    Hello,

    You need to make sure EasyLink is enabled in HTL9100. Signal coming from TV should set input source to HDMI 1 automatically.

    Kind regards,
    Philips Moderation Team
  24. Hello, In this situation, you will need to...

    Hello,

    In this situation, you will need to have your sound bar serviced, I'm afraid.

    Kind regards,
    Philips Moderation Team
  25. Hello, Do you get the Home screen or is it...

    Hello,

    Do you get the Home screen or is it completely dead?

    Kind regards,
    Philips Moderation Team
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