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Type: Posts; User: Philips - Rafal

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  1. Replies
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    64

    Hello g0bgb, Thank you for your post. ...

    Hello g0bgb,

    Thank you for your post.

    Please pm me the following:

    1. Wired Mac address.
    2. My Philips login and password.
    3. Registration ID.
  2. Hello, Thank you for your post. Please...

    Hello,

    Thank you for your post.

    Please reset your speaker as per instructions below:
    ...
  3. Replies
    5
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    159

    Hello, Please reset your speaker to factory...

    Hello,

    Please reset your speaker to factory settings via AirStudio App.

    Kind regards,
    Philips Moderation Team
  4. Replies
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    3,881

    Hello SjiefB, DS9800W were a limited edition...

    Hello SjiefB,

    DS9800W were a limited edition and only a few hundred units were manufactured. Unfortunately, we do not manufacture them anymore.

    Kind regards,
    Philips Moderation Team
  5. Replies
    13
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    3,881

    Hello SjiefB, Thank you for your post. ...

    Hello SjiefB,

    Thank you for your post.

    Please bear with me while I'm checking if they are still on commercial release.

    Kind regards,
    Philips Moderation Team
  6. Sticky: Hello, In most cases, you will be prompted...

    Hello,

    In most cases, you will be prompted whenever a firmware upgrade is available and you can choose ‘No’ if you don't want to proceed.

    Only critical updates are mandatory and it's not...
  7. Replies
    1
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    67

    Hello breid1966, Thank you for your post. ...

    Hello breid1966,

    Thank you for your post.

    Please contact our North American Call Centre on 1-866-310-0744 Monday - Saturday 9:00 AM - 9:00 PM EST, Sunday 9:00 AM - 6:00 PM EST Excluding Major...
  8. Replies
    1
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    Hello Roberrm, Please post your question in...

    Hello Roberrm,

    Please post your question in the TV section of this forum.

    Kind regards,
    Philips Moderation Team
  9. Hello, Our technicians cannot reproduce the...

    Hello,

    Our technicians cannot reproduce the pink screen. Therefore we have to ask you for more details on how you adjusted your video and audio settings. Can provide your adjustments please?
    ...
  10. Hello, As stated before AD7000W is end of life...

    Hello,

    As stated before AD7000W is end of life product and the support is now offered via repair centres. Please contact your local Philips dealer for further assistance.

    Kind regards,
    Philips...
  11. Replies
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    Hello, As stated before AD7000W is end of life...

    Hello,

    As stated before AD7000W is end of life product and the support is now offered via repair centres. Please contact your local Philips dealer for further assistance.

    Kind regards,
    Philips...
  12. Replies
    1
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    110

    Hello DBR70, Thank you for your post. This is...

    Hello DBR70,

    Thank you for your post. This is a normal behaviour.

    Kind regards,
    Philips Moderation Team
  13. Replies
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    90

    Hello Graham, Thank you for your post. ...

    Hello Graham,

    Thank you for your post.

    Unfortunately, it is not possible to play back music from a backup file.

    Kind regards,
    Philips Moderation Team
  14. Hello Marco, Thank you for your post. I...

    Hello Marco,

    Thank you for your post.

    I suggest that you take your headphones back to the dealer as this might be out-of-the-box factory defect. If it's faulty it should get exchanged under...
  15. Replies
    5
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    159

    Hello karlfaeunst, Thank you for your post. ...

    Hello karlfaeunst,

    Thank you for your post.

    Do you have Spotify Premium+ account?

    Kind regards,
    Philips Moderation Team
  16. Replies
    2
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    104

    Hello Paaboel, Thank you for your post. You...

    Hello Paaboel,

    Thank you for your post.

    You can connect headphones via Bluetooth or NFC.

    Kind regards,
    Philips Moderation Team
  17. Hello abou, Thank you for your post. This...

    Hello abou,

    Thank you for your post.

    This happens when you control one AW speaker with many smartphones or tablets at the same time. When you switch from one smartphone to another smartphone or...
  18. Replies
    1
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    116

    Hello raymoons, Thank you for your post. ...

    Hello raymoons,

    Thank you for your post.

    Please pm me the following:

    1. Wired Mac address.
    2. My Philips login and password.
    3. Registration ID.
  19. Replies
    4
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    190

    Hello, Is your model equipped with 3.5mm...

    Hello,

    Is your model equipped with 3.5mm audio-in connection or USB connection?

    Kind regards,
    Philips Moderation Team
  20. Replies
    3
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    Hello, Please contact Dell support to get the...

    Hello,

    Please contact Dell support to get the latest bluetooth adapter drivers fro your laptop.

    Kind regards,
    Philips Moderation Team
  21. Hello Jorge Ramz, Thank you for your post. ...

    Hello Jorge Ramz,

    Thank you for your post.

    You will not be able to revert to old firmware yourself. You need to contact local Philips dealer or service centre, I'm afraid.

    Kind regards,...
  22. Replies
    2
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    Hello chubbydude150, Thank you for your post....

    Hello chubbydude150,

    Thank you for your post.

    Are you using latest version of DockStudio app?

    Kind regards,
    Philips Moderation Team
  23. Hello gaur23, Thank you for your post. ...

    Hello gaur23,

    Thank you for your post.

    Please refer to the links below to assist you with pairing:
    ...
  24. Hello LuisMoreira, Thank you for your post. ...

    Hello LuisMoreira,

    Thank you for your post.

    Please try updating your laptop's bluetooth drivers by visiting the link below:

    http://www.broadcom.com/support/bluetooth/update.php

    Kind...
  25. Replies
    5
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    159

    Hello karlfaeunst, Thank you for your post. ...

    Hello karlfaeunst,

    Thank you for your post.

    What version of firmware do you have?

    Kind regards,
    Philips Moderation Team
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