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Type: Posts; User: Philips - Joanna

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  1. Replies
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    1,357

    Dear k1200rs, Kindly check the following post:...

    Dear k1200rs,

    Kindly check the following post:

    http://www.supportforum.philips.com/en/showthread.php?13562-App-AirStudio-is-live-now&highlight=airstudio%2B

    Kind regards,
    Philips Moderation...
  2. Hi Giocast, Glad to hear your problem has been...

    Hi Giocast,

    Glad to hear your problem has been resolved and it's all now working fine!

    Thanks for sharing this with us. I hope you'll enjoy your Streamium!

    Best regards,

    Joanna
    Philips...
  3. Replies
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    Dear GvAlebeek, As requested, please refer to...

    Dear GvAlebeek,

    As requested, please refer to the PM I have just sent you :)

    Best regards,
    Joanna
    Philips Moderation Team
  4. Hello Paulvr, Thank you for your feedback...

    Hello Paulvr,

    Thank you for your feedback regarding your AW9000. I will be passing your comments to our development team for consideration. I would like to stress that the opinion of our Customers...
  5. Replies
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    1,478

    Dear Newdel, Thank you for posting your...

    Dear Newdel,

    Thank you for posting your question on our forum. Since the topic has remained inactive for more than 2 weeks, I am temporarily closing this thread. However, shoudl you have any other...
  6. Hi tr21, I'm sorry to hear you are still...

    Hi tr21,

    I'm sorry to hear you are still experiencing problems with your SA4MUS16KF/12. If you wish to exchange your player, I'd suggest contacting the Customer Support team in your country, as...
  7. Sticky: SW upgrade NP3500 (VG5.74s)/ 3700(VE3.23S)/ 3900(VG5.74S)

    Dear Users,

    Please find the release note below:


    1. Enhanced playability of Internet radio stations (e.g. WDR, MDR, NDR, FFH, RNE, )
    2. Improved playability of...
  8. Hi Trainspotting, Unfortunately I have to...

    Hi Trainspotting,

    Unfortunately I have to confirm that it is impossible to downgrade the firmware once it has been upgraded. I can only suggest trying with a different pair of earphones/...
  9. Replies
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    Hi Mladen, I'm really happy to hear that your...

    Hi Mladen,

    I'm really happy to hear that your unit has been repaired and delivered to you :)

    We're glad to be of help! (Me+ the Philips team ;) ) :)

    Have a lovely day and enjoy your...
  10. Hi Paulvr, Many thanks for your feedback, we...

    Hi Paulvr,

    Many thanks for your feedback, we do appreciate it. We will pass it to our development team who are working on improving our products.

    Kind regards,

    Joanna
  11. Sticky: NP2900 Latest Firmware upgrade (B16.25S) has been released

    Dear Users,

    Please find the release note below:


    B16.25S is only released to NP2900/05, /12, /37, /37B, /37X.

    B16.25S includes the following changes:
    Enhanced the play-ability...
  12. Sticky: NP2500 Latest Firmware upgrade (B16.25S) has been released

    Dear Users,

    Please find the release note below:


    Details: B16.25S is only released to NP2500/05, /12, /37, /37B, /37X.

    B16.25S includes the following changes:
    Enhanced the...
  13. Replies
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    1,190

    Hi Mzecher, Thank you for your feedback...

    Hi Mzecher,

    Thank you for your feedback regarding your MCI900. We appreciate the time you devoted to writing this review. I have already passed your comments to the Development Team who are...
  14. Hi Tr21, Thanks for your message. I have some...

    Hi Tr21,

    Thanks for your message.
    I have some additional questions and possible solutions: Are you using Songbird to transfer the files? If you're transferring your files via Songbrid, please...
  15. Replies
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    2,777

    Hello Mladen, I am sorry to hear that you have...

    Hello Mladen,

    I am sorry to hear that you have experienced difficulties in contacting the local repair service in Ireland and I understand your frustration. Could you kindly refer to the private...
  16. Hi Tr21, I'm glad to hear you managed to...

    Hi Tr21,

    I'm glad to hear you managed to resolve the issue you had with the WAV files. I was dissapointed to learn that you can't access all your albums after the firmware upgrade. As to your...
  17. Replies
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    Hi Math 62, Thank you for posting this...

    Hi Math 62,

    Thank you for posting this question. I have passed it on to the right department and will get back to you as soon as I receive feedback from the team on this issue.

    Thank you for...
  18. Hi Jpnhenrick, We have a new firmware that...

    Hi Jpnhenrick,

    We have a new firmware that fixes this issue, the release date has not been confirmed yet though. In the meantime, please try encoding the file to other format.

    Thank you for...
  19. Hi Jphnerick, I'll contact the team and get...

    Hi Jphnerick,

    I'll contact the team and get back to you as soon as there's any news on the subject.

    Best regards,
    Joanna
  20. Replies
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    Dear Jukkevp, Thank you for your post and all...

    Dear Jukkevp,

    Thank you for your post and all your suggestions. I have passed your comments to our Development Team for future consideration.

    Once again I would like to stress that we do...
  21. Hi Dreamwever, Could you please send me the...

    Hi Dreamwever,

    Could you please send me the serial number of your device? Thanks.

    Joanna
  22. Replies
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    Hi John, We have tested the HTS9221 here at...

    Hi John,

    We have tested the HTS9221 here at Philips and the fan is not loud at all. I would suggest servicing your device as it simply might be faulty or contacting your local Customer Support...
  23. Replies
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    785

    Hi Leedaelo, Currently, there is no firmawe...

    Hi Leedaelo,

    Currently, there is no firmawe upgrade for these products. The videos on the page are there for informational purposes should there be a firmware upgrade in the future. You don't need...
  24. Hi Jphenrick, I will update you on the news...

    Hi Jphenrick,

    I will update you on the news regarding this soon.

    Thank you for your patience,

    Best,
    Joanna
  25. Replies
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    Hello Starr0w, I've got some additional...

    Hello Starr0w,

    I've got some additional questions about this case that could help us find a solution. Could you please tell us whether you are using iOS app or Android app? Did you try closing the...
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