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  1. Replies
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    Hi Thomas, Yes, the issue has been a priority...

    Hi Thomas,

    Yes, the issue has been a priority for our SmartTV developers. We are hoping to have an update on the app soon and kindly ask for your patience until we have further news. Thank you!
    ...
  2. Hi MirekR, Welcome to the forum! Which...

    Hi MirekR,

    Welcome to the forum!

    Which country are you located in?

    Best,

    Kirstin
  3. Replies
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    231

    Hi Pierrer, Which app version are you using?...

    Hi Pierrer,

    Which app version are you using? (in the app, click the settings icon in the bottom of the left panel, then "About", then "App version") Also, you noted that you're using an iPad, but...
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    Hi ggg, Welcome to the forum! To send...

    Hi ggg,

    Welcome to the forum!

    To send photos and video files from your phone to your TV, you can use the Philips MyRemote App (available from the Google Play store here...
  5. Replies
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    3,901

    Hi thaggren, Unfortunately I do not have any...

    Hi thaggren,

    Unfortunately I do not have any update regarding Viaplay.

    Best,

    Kirstin
  6. Replies
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    144

    Hello lichevoleg, Welcome to the forum! We'll...

    Hello lichevoleg,

    Welcome to the forum! We'll need some additional information about your television.

    What is the model number of your TV?
    Which country are you located in?
    What is the latest...
  7. Sticky: Hi thijsvgils, There's an error on that page...

    Hi thijsvgils,

    There's an error on that page and the latest FW version isn't showing correctly. I've escalated the issue to our IT team, but in the meantime, you can find the latest download on...
  8. Sticky: Dear Gusoy, In the US (/F8) we sell TV's...

    Dear Gusoy,


    In the US (/F8) we sell TV's based upon other (chip) platforms, therefor we cannot offer these apps. At this time, there is no similar app, however we are currently investigating for...
  9. Sticky: Statement on the Miracast vulnerability fix.

    Dear customer,

    The 6xx8, 7xx8, 8xx8 and 9xx8 series Philips Smart TVs have experienced a security issue related to Wi-Fi Miracast. TP Vision engineers have immediately started to work on a fix...
  10. Dear Michel69, No, this will not be possible...

    Dear Michel69,

    No, this will not be possible (unless the HDD is popping as a mass storage device that can be formatted as Linux partition). Be aware that if you try this, you might loose all data...
  11. Replies
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    Hi Michel69, Some things to check/try first:...

    Hi Michel69,

    Some things to check/try first:
    - Be sure to have the latest software installed on your TV (currently v173.46).
    - Did you try without the HDD connected? Is it then okay?
    - Could...
  12. Hi WKI, Ziggo CI+ 1.2 CAM modules need a SW...

    Hi WKI,

    Ziggo CI+ 1.2 CAM modules need a SW upgrade to be compatible with the latest CI+ 1.3 standard. Maybe for you it was just an unlucky coincidence that you upgraded your TV at the same time ....
  13. Sticky: Hi Igi, The way I read it is that you try to...

    Hi Igi,

    The way I read it is that you try to use the Phone as a MediaServer, but which MediaServer did you install on your iPhone? Without MediaServer on the phone the TV will NEVER find the...
  14. Sticky: Dear Igi, Simply share is NOT supported by the...

    Dear Igi,

    Simply share is NOT supported by the 2009 models (only supported from 2010 models onwards).
    In the "control" menu however one should find "photo push" to 2009 TV's.

    Kind regards,...
  15. Replies
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    Dear omgfail, First, please mention the...

    Dear omgfail,

    First, please mention the complete type number of your TV (55PFL450??/??) and if possible the serial number (printed on the rear sticker).
    Then, does the red LED on your TV blink...
  16. Replies
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    824

    Hi Peter, Please help to clarify as below: ...

    Hi Peter,

    Please help to clarify as below:

    1. For computer device (Windows system), please try to use “Windows Mediaplayer” and check if the phenomenon still exist.
    1a. If it works well=>...
  17. Replies
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    525

    Hi Vallsten, First, did you switch the PTA508...

    Hi Vallsten,

    First, did you switch the PTA508 goggles in Player 1/2 mode? To switch the glasses to watch the Player 1 or Player 2 screen, switch on the glasses and then press the Player 1/2 key
    •...
  18. Replies
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    Please look here: http://goo.gl/Iem61p This...

    Please look here: http://goo.gl/Iem61p
    This topic will be closed.

    Regards,
    JuAn
  19. Replies
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    1,321

    Dear All, We are currently investigating this...

    Dear All,

    We are currently investigating this "XML parsing failed" error and hope to resolve it soon. Thanks for reporting!

    Regards,
    JuAn


    Update 2/8/2013 15:10 hr.: Just received the...
  20. Hi Jea, This "YouTube not showing 3D" issue is...

    Hi Jea,

    This "YouTube not showing 3D" issue is acknowledged, and will be addressed in a future SW version.

    Regards,
    JuAn
  21. Replies
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    Hi MarcinM, We cannot reproduce that here....

    Hi MarcinM,

    We cannot reproduce that here. Here it works fine.
    1. Could you maybe clear Net TV memory and then a cold start (unplug) of the TV?
    2. If still not okay, tell us please what model...
  22. Hi Mark, What is your TV model number exactly,...

    Hi Mark,

    What is your TV model number exactly, and what is the SW version? Further please mention the serial number. Tnx.

    Rgrds,
    JuAn
  23. Replies
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    Guys, Please take a look here:...

    Guys,

    Please take a look here: http://goo.gl/16EWim


    Regards,
    JuAn
  24. Replies
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    2,274

    Guys, First it must be checked if the...

    Guys,

    First it must be checked if the reported cases are related, before we can do anything. Therefore we will collect and analyze your feedback (might take some time in this holiday period).
    ...
  25. Guys, As mentioned before: it is NOT possible...

    Guys,

    As mentioned before: it is NOT possible to downgrade from a 171.xx to a 64.xx version. This has been prohibited, as it will lead to an unpredictable behaviour of the TV.


    Rgrds,
    JuAn
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