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Type: Posts; User: ecazin

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  1. Sticky: Hi Ina, good to ear that you are still there....

    Hi Ina,
    good to ear that you are still there.
    Please explain your engineers and marketing guys that your customers feel that Philips do not consider them properly.

    It seems totally justified...
  2. Sticky: Dear Ina & Thomas, There are no answers to...

    Dear Ina & Thomas,

    There are no answers to your customers' posts since the 3rd of July, nearly 2 weeks ago.
    Could you update YOUR CUSTOMERS about the next firmware, its date and content.
    ...
  3. Dear INA, I understand you cannot provide your...

    Dear INA,

    I understand you cannot provide your personal feeling however Philips needs to understand that customer paying 1500 euros (TV + waranty extension contract) cannot be satisfied when :
    ...
  4. any reply from Philips (Ina)

    Dear Ina,

    could you reply to me please ?

    Also, be aware that I have other issues with that TV. I made videos about them and they are now pubic on Youtube.
    Should I share them here ?

    Thank...
  5. Follow up : i want full refund for my tv + compensation

    Dear Ina,

    I suppose you truelly beleive that your authorized technical people (resellers' staff ?) know their job but most of them don't.

    Trying not to be partial, please read my point below...
  6. Since the beginning I have the same issue....

    Since the beginning I have the same issue.
    sometimes, pressing the "option" button of my 55PFL7108H/12 equals "CHAN+".
    It has always been present and it is still present. One more thing to fix...
    ...
  7. Replies
    16
    Views
    1,516

    Guys, I tried to post my true opinion and rate...

    Guys,

    I tried to post my true opinion and rate my TV model on the Philips web site.

    Following all their post rules, I tried 4 times to honnestly say what is good and what is bad about this...
  8. Sticky: I would like to, but SPDIF audio drops were so...

    I would like to, but SPDIF audio drops were so unacceptable with older firmwares that I cannot do anything else than waiting for Philips to FINALLY FIX THIS TV !! (55PFL7108H/12)
  9. Sticky: ============================ TV Model:...

    ============================
    TV Model: 55PFL7108H/12
    Previous Firmware: 173.51

    Positive:
    + slightly better image on fast mouvements
    +
    +

    Negative:
  10. Sticky: Hi Ina, Is the firmware live ? it is...

    Hi Ina,

    Is the firmware live ?
    it is impossible to find it on the support page of my TV model :...
  11. Same thing here with my 7108H12. Already reported...

    Same thing here with my 7108H12. Already reported for previous firmwares but no improvement since months and months.

    My first Palsma was a philips, everyone was amazed by it :).
    Now, looking at...
  12. I would not be 100% happy but 90%. The situation...

    I would not be 100% happy but 90%. The situation is much better for sure but being very precise I heard very tiny drops (half a second) once every 10 to 20 minutes.

    Perfect natural motion still...
  13. Ina, when is planned the next firmware ? Any...

    Ina,

    when is planned the next firmware ?
    Any chance to have the "SPDIF drops" and "Perfect Natural Motion" issues fixed ?

    Thx
  14. just read the third post here :...

    just read the third post here :
    http://www.supportforum.philips.com/en/announcement.php?f=177

    LOL
  15. TV Model: 55PFL7108 (running 173.50) Previous...

    TV Model: 55PFL7108 (running 173.50)
    Previous Firmware: 173.48

    Positive:
    +
    +
    +

    Negative:
    - Still very bad "Perfect Natural Motion" (should we call it "artificial buggy motion" ?)
  16. Hi, I got some similar issues with my...

    Hi,

    I got some similar issues with my 55PFL7108. I opened a support ticket with Philips FRANCE but they just never replied to me (just asking me to wait weeks and weeks). I also tried to deal with...
  17. Hi INA, Yes you are right, I'm talking about...

    Hi INA,

    Yes you are right, I'm talking about optical SPDIF.
    Any new firmware upcoming ?

    thx

    ecazin
  18. Hi Ina, I'm happy to see that someone from...

    Hi Ina,

    I'm happy to see that someone from Philips finally takes into account some of the users experience.

    Since 173.46 the audio delay is nearly gone. if it still occurs the image is coming...
  19. Replies
    4
    Views
    651

    Hi All, I've opened a ticket since weeks and...

    Hi All,

    I've opened a ticket since weeks and weeks. I never got any feedback from Philips support.

    What I can say is that :

    1- when I connect my TV SPDIF to my on Onkyo 5.1 Amplifier the...
  20. In fact, now I think that Philips is not planning...

    In fact, now I think that Philips is not planning to solve this Spdif issue. What a shame !
  21. I've returned the TV to my reseller. I guess he...

    I've returned the TV to my reseller. I guess he will return it to Philips.
    If the SPDIF issue is not solved I will ask for a refund. In the mean time, the reseller (FNAC) provided me a TV till mine...
  22. Replies
    4
    Views
    651

    Sound micro cuts via SPDIF

    Hi guys,

    End of november 2013 i bought a 55PFL7108 Tv.
    Since the first day i got issues with the spdif (optical) audio output.
    No problem in stereo mode but i get persistant micro cuts when the...
  23. Hi ina, I installed this FW yesterday night....

    Hi ina,

    I installed this FW yesterday night. Here is my feedback.

    ============================
    TV Model: 55PFL7108
    Previous Firmware: 173.45

    Positive:
    + faster menu. Nearly acceptable
  24. Unfortunately i got no feedback from anyone one...

    Unfortunately i got no feedback from anyone one from phlips about my SPDIF micro cuts issue : nothing on this forum and nothing from your helpdesk by phone. I just received a communcation by email...
  25. Hi Ina, I've got a 55PFL7108 since end of...

    Hi Ina,

    I've got a 55PFL7108 since end of November 2013 and I have to say that my customer experience is so bad that I'm wondering if I should not just ask for a refund.

    Screen quality s ok,...
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