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Type: Posts; User: Philips - Andrea

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  1. Replies
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    Hi Bubblepy, I would firstly like to ask how...

    Hi Bubblepy,

    I would firstly like to ask how you are playing back the music (USB or iPod)?

    I would suggest that this is an issue with regards to how to ID3 tags are on your portable device...
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    Hi Gelyvin, Are you able to find the model...

    Hi Gelyvin,

    Are you able to find the model number of the player- this will be on the label on the bottom or side of the player. With this information I can try to help you :)

    Thank you,
    ...
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    Hi Barbora, I would like to suggest performing...

    Hi Barbora,

    I would like to suggest performing a RESET on your player, this is on the GoGear itself if you just press and hold down the tiny button using a pen nib/ paperclip.

    It will not...
  4. Dear Hargreaves, I would like to reassure you...

    Dear Hargreaves,

    I would like to reassure you that we are still looking into resolving this issue together with Apple as soon as possible.

    I appreciate that this is a frustrating issue for you...
  5. Dear PaoloLeva Unfortunately, 'auto-playback'...

    Dear PaoloLeva

    Unfortunately, 'auto-playback' is non-changeable feature of our docking stations.

    However, I do appreciate your frustration and I will be passing your feedback to our...
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    Dear FortKnox, Apologies for the slow reply. ...

    Dear FortKnox,

    Apologies for the slow reply.

    From your response above, it would seem that there is indeed an issue with your radio as it should still be functional when your phone is docked.
    ...
  7. Hi Wrouster, Apologies for the late response....

    Hi Wrouster,

    Apologies for the late response.

    In this situation I would please suggest the following steps before attempting to update the players firmware. *Please back up any music you have...
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    Hi Luke, I just wanted to check a few things,...

    Hi Luke,

    I just wanted to check a few things, as uncertain if this is a power issue:

    When you are listening to the radio, then dock your phone does the display still show the radio station?
    ...
  9. Replies
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    Hi Amy, Unfortunately, as you have tried it...

    Hi Amy,

    Unfortunately, as you have tried it with different Apple devices with no change I would suggest getting in contact with your local Irish customer support team.

    They can advise you with...
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    Hi Amy, Sorry to hear this. Can I please...

    Hi Amy,

    Sorry to hear this. Can I please firstly ask the following:
    * What iPhone do you have?
    * Are you able to test another Apple device in the dock such as an iPod without the same issue?
    *...
  11. Dear jimiwi97007, Sorry to hear about the...

    Dear jimiwi97007,

    Sorry to hear about the problems you have experienced. It would seem that the issue may be down to a USB functionality failure as you say. However, as you have experienced the...
  12. Hi JYraya, Further to Philips -QK's point...

    Hi JYraya,

    Further to Philips -QK's point regarding the fact that there is no HDMI option on the GoGear Muse 3; I can confirm that there are USB mini to HDMI connectors available however they will...
  13. Dear Clément, I have replied to your post in...

    Dear Clément,

    I have replied to your post in the following thread: http://www.supportforum.philips.com/en/showthread.php?2733-DCM580-12-Iphone-4-IOS5/page26

    Please let me know if you need any...
  14. Dear AnomRake, Apologies for late response and...

    Dear AnomRake,

    Apologies for late response and for the frustration this has caused.

    As Kwinnie has suggested, are you able to try closing all other apps running in the background? This should...
  15. Dear Scandisk, I'm sorry to hear your...

    Dear Scandisk,

    I'm sorry to hear your disappointment regarding the response you received.

    Can I please ask, do you still experience the same issue now? If so, please provide me with some...
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    Dear Clément, I'm sorry to hear you are still...

    Dear Clément,

    I'm sorry to hear you are still having issues despite upgrading. There should not be an issue when running iOS 5.01 on your iPhone4 after upgrading your DCM580 software.

    So, I...
  17. Dear Nick75 and Mallen100, Thank you for...

    Dear Nick75 and Mallen100,

    Thank you for letting us know how you got on. I will feed this error back to our development team and will update you accordingly.

    Thanks for your patience in...
  18. Dear all, After testing the issue that has...

    Dear all,

    After testing the issue that has been reported we have found that the latest version of Songbird should resolve the problem.

    So, I would suggest updating your current Songbird...
  19. Hi all, I would like to reassure you that we...

    Hi all,

    I would like to reassure you that we are looking into the issue and are working on new firmware to improve this.

    We will update you when we have further information. Thank you for your...
  20. Hi Kwetal, Some good suggestions for the...

    Hi Kwetal,

    Some good suggestions for the NP3500- I will pass your feedback to the development teams for future consideration.

    Kind regards,
    Andrea
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    Hi Sam_Cox Sorry to hear you are having...

    Hi Sam_Cox

    Sorry to hear you are having problems with your Android dock.

    In this situation as you are unsure what to do now, as it is seemingly working again. I would recommend that you keep a...
  22. Hi DavidZero Are you still having issues...

    Hi DavidZero

    Are you still having issues installing apps on your GoGear Connect?

    Please let me know if you are receiving any error messages when you are attempting to install or if you have...
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    Hi Sorry to hear you are having issues...

    Hi

    Sorry to hear you are having issues registering.

    Are you able to let me know if you are still having problems and whether you get any error messages on the registration page?

    Please...
  24. Dear Nick75, Laserxp and Erick2005, Thank you...

    Dear Nick75, Laserxp and Erick2005,

    Thank you for the detailed information of the issue you have provided.

    I would like to reassure you that we are looking into the issue regarding upgrading...
  25. Hi Johmar, Apologies for the late response. ...

    Hi Johmar,

    Apologies for the late response.

    I am sorry to hear that your mains supply is no longer working correctly. I will send you a direct message, so please check your forum inbox (under...
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