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Type: Posts; User: Philips - Sarka

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  1. Dear Nicklee, Thank you for the post. Can you...

    Dear Nicklee,

    Thank you for the post. Can you please provide more information? Which iOS version do you have installed on your iPad/iPhone? Have you rebooted both devices?

    Can you try to...
  2. Dear Reisender, I'm sorry for the late reply. ...

    Dear Reisender,

    I'm sorry for the late reply.

    Regarding the ROM size, 5GB size is defined for the Storage partition which is for user’s media storage and app’s data storage.

    There’s another...
  3. Dear Crouses, Thank you for information. Would...

    Dear Crouses,

    Thank you for information. Would that be possible to run Songbird as an administrator to see if it helps?

    Kind regards,
    Sarka
  4. Dear Crouses, Thank you very much for the...

    Dear Crouses,

    Thank you very much for the post on the Forum.

    Can you please send me a private message with the serial number of your device?

    Thank you.

    Kind regards,
    Sarka
  5. Dear Users, There is no active discussion on...

    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or...
  6. Dear Reisender, Have you managed to solve the...

    Dear Reisender,

    Have you managed to solve the issue?

    Thank you for the feedback.

    Kind regards,
    Philips Moderation Team
  7. Dear Users, There is no active discussion on...

    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or...
  8. Dear Users, There is no active discussion on...

    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or...
  9. Dear s.tuinte, Have you managed to solve the...

    Dear s.tuinte,

    Have you managed to solve the issue?

    Thanks for feedback.

    Kind regards,
    Philips Moderation Team
  10. Replies
    2
    Views
    121

    Dear Users, There is no active discussion on...

    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or...
  11. Replies
    12
    Views
    388

    Dear Users, There is no active discussion on...

    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or...
  12. Replies
    10
    Views
    349

    Dear PhilipsPleaseFixBBC, Unfortunately, we...

    Dear PhilipsPleaseFixBBC,

    Unfortunately, we are unable to improve the symptom because BBC’s streaming links keep changing, so the device needs to catch up the link when it is changed => blinking...
  13. Replies
    5
    Views
    2,257

    Dear users, Unfortunately, we are not able to...

    Dear users,

    Unfortunately, we are not able to fix the issue here on the forum. However, I would suggest you to visit your local Repair Service Centre and they will be able to help you with your...
  14. Dear Reisender, Thank you for the post on the...

    Dear Reisender,

    Thank you for the post on the Forum. Our team is looking into the issue, I will provide you more information as soon as I hear from them.

    Can you please give me an example of...
  15. Replies
    7
    Views
    692

    Dear acetta, I'm really sorry to hear about...

    Dear acetta,

    I'm really sorry to hear about the issue. I passed the information to the responsible department and one of our Call Centre Representatives is going to call you and assist further.
    ...
  16. Dear arfo, Thank you for the post on the...

    Dear arfo,

    Thank you for the post on the Forum. Is there any light on the connection status LED on your P9?

    It looks like the Fidelio is still connected to your phone, so it is necessary to...
  17. Replies
    10
    Views
    349

    Hello PhilipsPleaseFixBBC, Can you please PM...

    Hello PhilipsPleaseFixBBC,

    Can you please PM me your email address and MAC address of your devices?

    Thank you.

    Kind regards,
    Sarka
  18. Replies
    5
    Views
    169

    Hello Robert, I have sent you a PM with more...

    Hello Robert,

    I have sent you a PM with more information, please check your inbox.

    Thank you.

    Kind regards,
    Sarka
  19. Dear mhance1, Thank you for the post on the...

    Dear mhance1,

    Thank you for the post on the Forum.

    Please, follow the instructions on how to add a station:
    On the Center:
    1. Switch on the Center and select HD as the source.
    2. Press MENU...
  20. Replies
    5
    Views
    169

    Dear Robert, Can you let me know in which...

    Dear Robert,

    Can you let me know in which country are you based in?

    Can you also PM me your email address?

    Thank you.

    BR,
    Sarka
  21. Replies
    10
    Views
    349

    Dear PhilipsPleaseFixBBC, Can you let me know...

    Dear PhilipsPleaseFixBBC,

    Can you let me know in which country are you based in?
    Did you try the connection with the ethernet cable as suggested by Volume?

    Thanks.

    BR,
    Sarka
  22. Replies
    5
    Views
    169

    Dear Bullfrog, Thank you for the post. Please,...

    Dear Bullfrog,

    Thank you for the post. Please, can you provide the model number of the TV? Are you using the remote control which came with the TV?

    Kind regards,
    Philips Moderation Team
  23. Replies
    1
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    105

    Dear d_special, Thank you for the post....

    Dear d_special,

    Thank you for the post. Unfortunately, if an authorized repair centre confirmed there are no spare parts for the device we can't deny it.

    We apologize for any inconvenience...
  24. Replies
    10
    Views
    349

    Dear PhilipsPleaseFixBBC, Have you managed to...

    Dear PhilipsPleaseFixBBC,

    Have you managed to solve the issue or do you still have problems with BBC 5 streaming?

    Thank you.

    Kind regards,
    Sarka
  25. Replies
    12
    Views
    388

    Dear Gerson, Did you resolve the issue? I...

    Dear Gerson,

    Did you resolve the issue? I haven't received a message from you yet.

    Thank you.

    Kind regards,
    Sarka
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