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Dear Kayo,

thank you very much for sharing this very useful information, your help on this is highly appreciated.

Kind Regards,

Philips Moderator Team

Dea maulflower,

would it be possible to send me a PM with download link to one of the files so we can test it and find out what is causing the issues with the subtitle sync?

You may either...

Dear users,

we are currently working on a new upgrade for MyRemote App for Android devices. The new release should be available by the end of the next week. We will inform you accordingly.
...

Dear users,

we are currently working on a new upgrade for MyRemote App for Android devices. The new release should be available by the end of the next week. We will inform you accordingly.
...

Dear lainydon,

I have sent you a private message here. Please get back in touch with me.

Than you very much.

Kind Regards,

Philips Moderator Team

Hi Michellalan,

we are really sorry to hear that you have such issues with your unit and we hope this will be sorted soon. Unfortunately, the policy specifies that the unit must be with the repair...

Dear GAT,

Philips only manufactures DVD and Blu-Ray players according to the region code of the country they are manufactured for.

Kind Regards,

Philips Moderator Team

V3.85.10 is only released to BDP9700/12, /98 and /93.


V3.85.10 includes the following changes:
• Improves compatibility with receivers/amplifiers.
• Improves picture quality (artifacts)...

Dear fduvall,

I have sent you a PM. Kindly check your inbox and get back to me. I will have a look into this for you.

Thank you very much.

Kind Regards,

Philips Moderator Team

Dear kvic,

thank you very much for your above input. We would like to investigate this issue further, however, we will need few more information on your setup.

I have sent you a private...

Dear orama,

the file order is usually based on a sequence in which you have pasted your files to the USB.
You can arrange your files in the PC first and then copy and paste with the same...

Dear Angus,

thank you for joining our Support Forum.

We are really happy that you like our product. However, it will not be possible to re-install the App so it works on a different brand...

Dear Muccie,

we are still working on the issue and are in the process of implementing new Software updates that should be able to resolve this.

Once this has been finalized, we will inform you...

Dear Pablo,

unfortunately this is an english speaking support forum. We would like to help you, however we will need you to translate your querry into English first.

Thank you very much.
...

Dear misswillow,

I am afraid this is a wrong forum. Here, we do support only sound products. However, If you go to TV forum they will be able to help you there.

Thank you very much.

Kind...

Dear Lasa,

I am afraid this is really not possible. Also, if the service centre is not able to repair the device then even if you get inside you will not be able to fix it yourself.

I do...

Dear Fat Harry,

unfortunately, it will not be possible to change the volume default setting. Once you switch your device on and wish to have the volume lower, please use the volume control buttons...

Dear Tjeerd,

yes, the new version of Airstuido has been just released. Please check the info in the thread bellow.
...

Dear Lasa,

we would recommend you to take the headset to your local authorized repair service. Unfortunately, we cannot provide you with the service manual.

Should you need contact details for...

Dear Gravka,

I have also sent you a PM. Please kindly get back to me on this.

Looking forward to hearing back from you soon.

Thank you very much.

Kind Regards,

Dear CHill,

thank you very much for your constructive comments. I will pass this onto our development team.

Kind Regards,

Philips Moderator Team

Hi Shara,

have you been able to resolve your issue or you need a further assistance?

Thank you very much.

Kind Regards,

Philips Moderator Team

Dear Shane,

have you managed to resolve your issue? If you need any further help, please feel free to let us know here.

Thank you very much.

Kind Regards,

Philips Moderator Team

Dear Mr H,

have you managed to resolve your issue or you will need further assistance?

Thank you very much.

Kind Regards,

Philips Moderator Team

Dear Eoin,

Please see and try the steps below. Let me know by PM if you experience any issues.

1. Initiate registration on device
2. Enter Email ID on the device (press OK but do not enter...