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  1. I understood from Life Cycle Support Engineer...

    I understood from

    Life Cycle Support Engineer

    Philips Consumer Lifestyle

    Innovation Site Bruges

    Pathoekeweg 11
  2. Hi, I still have the sound drop problem....

    Hi,

    I still have the sound drop problem. Philips offered me another tv but i didn't think it the be as good so after a lot of discussion they are going to repair it. That is, they will change the...
  3. No sound at all! Today I wanted to watch a...

    No sound at all!

    Today I wanted to watch a movie and there was no sound at all. I didn't have this problem for some time but today it was back. Switching off my TV and STB didn't help at all. I...
  4. Philips did answer! I got an e-mail from...

    Philips did answer!

    I got an e-mail from Philips-Belgium to try 2 setting in the sounddrop problem. First of all it's great to see Philips reacting. But still I didn't get a solution. I did tell...
  5. Sounddrops

    SOUNDDROPS......SOMEBODY REMEMBERS THEM ???

    Well I do because every now and then they pop-up.

    The release notes don't mention any fix, guess Philips gave up on it.
    ...
  6. True but unlikely! The probability of the...

    True but unlikely! The probability of the replacing motherboard to have the same failure is really small.

    Besides because you are reasoning that it could be a failure of the motherboard for the...
  7. 100% Software -trouble

    So 100% software problem! Would be nice to hear from Philips wether it's a 100% SW-problem. That would make it easier to talk with the helpdesk. By now Philips must have a clue since they work on it...
  8. Trouble in da house

    @Toengel

    Then we have a major bottom up problem in the philips (TV) organisation. Now I don't want to reorganize Philips but those signals must come through to development.

    *** READ THIS...
  9. Communication

    The Philips mod made me smile today.

    I had a 'notification' concerning the sound drop problemthat still exists, even after update 36.

    Great Philips!

    BUT...there is always a but.....When I...
  10. Garantee I've called the dutch Philips...

    Garantee

    I've called the dutch Philips helpdesk and told them I still have sound drops. I said that they had time enough to fix it and I want them to take the tv back.

    Now they first want to...
  11. I LOVE IT Hi Toengel, Great, it's back...

    I LOVE IT

    Hi Toengel,

    Great, it's back again. Now with more items then the 2 I saw before it was offline. Still no sounddrop fix.

    Q55xx_0.140.36.0(Publication date: 2011-05-13)
    •...
  12. The saga continues ....the dissapearing release notes

    The triologie 'Lord of the Rings' is a pocket compared to the mistery story of 36 release notes. Today I found them in the UK but now they are gone.

    This is the site
    ...
  13. Euhhh, I'm getting old! Can't remember I've seen...

    Euhhh, I'm getting old! Can't remember I've seen one in dutch but as I said, getting old.

    In the almost impossible case that release notes on the dutch website are in english, they should be there...
  14. Hi Toengel, I know the Philips mod is doing...

    Hi Toengel,

    I know the Philips mod is doing the best he can. Compliments! The point is that making a SW update is complcated. During the development they keep logs of progess. So part of the...
  15. RELEASE NOTES 36 FOUND in the UK.....but no fix...

    RELEASE NOTES 36 FOUND in the UK.....but no fix for sounddrops!
    ...
  16. Surprised

    Philips,

    Here some thoughts, questions and doubts because I am getting tired of al this. You say nothing is wrong with the 36 and it's not withdrawn. This is very very serious because it means the...
  17. HI All, Just 5 minutes ago I contacted the...

    HI All,

    Just 5 minutes ago I contacted the Philips serviceline. SW 36 is removed ftom the dutch website because there are errors in it. The girl on the line said that it also promised a solution...
  18. Hi Toengel, Websites can be out of date and...

    Hi Toengel,

    Websites can be out of date and still link to the latest version of the software. However. De website was up to date and mentioned version 36. Just like in the next sentence but the...
  19. That is weid. When I downloaded the 'folder'...

    That is weid. When I downloaded the 'folder' mentioned version .36. So they changed the name of the folder but not the update file inside. Why? Nice question for the Philips mod.
  20. Hi Toengel, From this dutch site I downloaded...

    Hi Toengel,

    From this dutch site I downloaded .36 last week but now it's gone/removed.
    ...
  21. Wel, as I said before on page 1 of this topic ...

    Wel, as I said before on page 1 of this topic

    ...deleting lines from the release notes, or the whole update (.36), if it doesn't work out? What is the reason for deleting a whole update? Till now...
  22. Philips, Did send you a PM. You say you will...

    Philips,

    Did send you a PM.
    You say you will collect them and feedback to development. Thanx for that. But can you explain your (formal) role in this. This forum is indicated as still unofficial.
  23. Philips, I agree with this statement, although...

    Philips,

    I agree with this statement, although I would have chosen other words. However they would mean the same. It's clear you read this forum, so you can't be serious to say the sounddrops are...
  24. Replies
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    Hi, Sound drops also still exist in Holland....

    Hi,

    Sound drops also still exist in Holland. 32PFL9706H12 and the STB Cisco 8455 don't work together where HDMI is involved. No problems when I use my Philips blu-ray disc player.
  25. Dear Philips, A bit disturbing to write e.g....

    Dear Philips,

    A bit disturbing to write e.g. the "sound drop at HDMI" problem is solved! Because I don't see it in the list:
    Q555x_0.140.36.0 (publication date 2011-05-13)
    (preliminary list,...
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