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Type: Posts; User: Philips - Sarka

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  1. Hi Jim, Sorry for the late reply. I'm still...

    Hi Jim,

    Sorry for the late reply. I'm still waiting for the feedback from our team. Will update you with more information as soon as possible.

    Kind regards,
    Sarka
  2. Dear users, I am sorry for the late response,...

    Dear users,

    I am sorry for the late response, our team was looking into the issue.

    Unfortunately, this is an iOS issue. This behaviour is not seen when pairing & connecting Android devices. It...
  3. Sticky: Dear users, Thanks a lot for your interest and...

    Dear users,

    Thanks a lot for your interest and applications you have sent to us. We are in a process to select our beta tester at the moment. The short-listed beta testers will be contacted by PM....
  4. Hello Jim, Can you please confirm that you...

    Hello Jim,

    Can you please confirm that you reinstalled the app?
    I have passed the issue to our team for further investigation and will let you know once I have more information.

    Thank you.
    ...
  5. Dear users, our team was able to reproduce the...

    Dear users,

    our team was able to reproduce the issue and currently works on the solution. I will keep you updated.

    @Jojo7: I would recommend you to return the phones for a repair as suggested...
  6. Hello Jim, it would be great if you can try...

    Hello Jim,

    it would be great if you can try to reinstall the app. It might do the trick.

    Thanks.

    BR,
    Sarka
  7. Dear Jim, Thank you for the information. I...

    Dear Jim,

    Thank you for the information. I have passed the issue to our team for further investigation and will let you know as soon as I hear from them.

    Kind regards,
    Sarka
  8. Dear MicheleVibe, In this case I strongly...

    Dear MicheleVibe,

    In this case I strongly recommend you to contact a retailer and ask for a repair or exchange of the unit.

    Sorry for any inconvenience this may cause.

    Kind regards,
    Sarka
  9. Hello RenatoA, Thank you for information. I...

    Hello RenatoA,

    Thank you for information. I have passed your comments to the team and they are checking the issue at the moment.

    Kind regards,
    Sarka
  10. Replies
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    177

    Dear carlosv, I am sorry to hear about the...

    Dear carlosv,

    I am sorry to hear about the issue. As recommended by the service centre, the unit has to be exchanged, so I would suggest you to contact them directly.

    I have passed your...
  11. Dear jrd333, Thank you for the post. Can you...

    Dear jrd333,

    Thank you for the post. Can you please let me know a software version of the DockStudio and Android?

    Have you tried to reinstall the app, reset your phone and the docking speaker...
  12. Replies
    3
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    145

    Dear decroose, Thank you for information. In...

    Dear decroose,

    Thank you for information. In this case I would recommend you to visit your local service centre as the unit has to checked by a qualified technician.

    Sorry for any...
  13. Replies
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    164

    Dear Julian, Thank you for information. I...

    Dear Julian,

    Thank you for information. I strongly recommend you to visit your local service centre because your HTL needs a software upgrade which can be only done by a technician.

    Best...
  14. Replies
    3
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    145

    Dear Decroose, Can you please disconnect the...

    Dear Decroose,

    Can you please disconnect the HTB from the TV and the mains for few minutes and connect it again?
    Have you tried to install the latest software version through the USB?

    Kind...
  15. Dear MicheleVibe, Can you please let me know...

    Dear MicheleVibe,

    Can you please let me know when exactly this system error appeared?

    I would recommend you to reset the device to see if it helps:...
  16. Replies
    4
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    152

    Dear Bobotom, DS8550 is compatible with iPod...

    Dear Bobotom,

    DS8550 is compatible with iPod 7th Gen, with lighting adapter.

    Kind regards,
    Sarka
  17. Replies
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    512

    Dear Jeyaraj, Thanks for the information. Can...

    Dear Jeyaraj,

    Thanks for the information. Can you please try this to see if it works http://id3tageditor.com/ ?

    BR,
    Sarka
  18. Replies
    3
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    177

    Dear carlosv, Thank you for the post. Can you...

    Dear carlosv,

    Thank you for the post. Can you please specify the issue? Which type of dics would you like to play back?

    Kind regards,
    Sarka
    Philips Moderation Team
  19. Hello Callaxes, Thank you for posting on the...

    Hello Callaxes,

    Thank you for posting on the forum. :)

    If I understand well, you need to press DOWN six times to get where you want to.

    You can find information about menu and setting on the...
  20. Replies
    3
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    164

    Dear Julian, Have you tried a factory reset?...

    Dear Julian,

    Have you tried a factory reset? You can follow instructions on the page 12 here: http://download.p4c.philips.com/files/h/htl3120_12/htl3120_12_dfu_eng.pdf

    I would also recommend...
  21. Replies
    4
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    Dear Bobotom, I am going to double check with...

    Dear Bobotom,

    I am going to double check with our team and let you know as soon as possible.

    Thank you for your patience.

    Kind regards,
    Sarka
  22. Dear Friedoes, Can you please let me know how...

    Dear Friedoes,

    Can you please let me know how is your player connected to the TV?

    Thank you.

    Kind regards,
    Sarka
    Philips Moderation Team
  23. Replies
    1
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    121

    Dear Darkmoon711, Can you try a factory reset...

    Dear Darkmoon711,

    Can you try a factory reset to see if it helps?

    If this does not help, I would also recommend you to follow these intructions:...
  24. Dear RenatoA, Thank you for posting on the...

    Dear RenatoA,

    Thank you for posting on the forum. Do you have issues only with this one or there are some other blue-ray movies which are not possible to play back?

    Kind regards,
    Sarka...
  25. Dear Positif, Thank you very much for sharing...

    Dear Positif,

    Thank you very much for sharing the solution with us!

    Kind regards,
    Sarka
    Philips Moderation Team
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