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Type: Posts; User: Peterdevries

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  1. Replies
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    19,861

    I already said it elsewhere, but here I go again....

    I already said it elsewhere, but here I go again. I bought my TV in May last year and noticed issues immediately. Philips recommended me to wait for the next firmware update and install that. They...
  2. Goodbye everyone. I returned my 42PFK7509 last...

    Goodbye everyone. I returned my 42PFK7509 last week after 8 months of firmware that didn't solve issues, netflix crashes and a motherboard AND power supply failure. It is enough. I received my money...
  3. Replies
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    19,861

    What do you mean "officially confirm"? Is there a...

    What do you mean "officially confirm"? Is there a statement somewhere that we can use or has it just been confirmed in your call with them? I would like to have this information, since I have...
  4. Replies
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    That all sounds very nice and reasonable, but the...

    That all sounds very nice and reasonable, but the fact of the matter is that Philips advertises the TV with this functionality on their website. That means that a normal consumer buys the TV...
  5. Replies
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    19,861

    You might be right about who develops what. Where...

    You might be right about who develops what. Where you are wrong is in absolving Philips from the blame here. We all know and have experienced that Philips doesn't test firmware upgrades enough. This...
  6. Replies
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    19,861

    Well, I had (sent it back) the same TV and...

    Well, I had (sent it back) the same TV and Philips said it was an Android TV. To be honest I don't care. It should work whatever software is on the TV. And Philips should not hide behind the fact...
  7. Replies
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    19,861

    I sent my TV back to the reseller this week. The...

    I sent my TV back to the reseller this week. The original reason why I bought a new TV and chose philips was Ambilight and Netflix (my old TV didn't have this). With Netflix out and no solution in...
  8. Replies
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    19,861

    I have had a lengthy discussion with Philips....

    I have had a lengthy discussion with Philips. They said that it is a known problem and that it occurs on many if not all smart TV's that use the same software (Android), even from other...
  9. Replies
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    19,861

    I have now had several times contact with the...

    I have now had several times contact with the helpdesk. They don't have a solution for this particular issue, but they do have access to a number of other procedures that can improve speed, Hbbtv...
  10. It seems no one is reading this (at least not...

    It seems no one is reading this (at least not Philips). After the newest issues I have decided to start a service process with my TV. The constant restarting, loss of image and unresponsiveness are...
  11. Tv model 55PFS7509 Previous firmware: latest...

    Tv model 55PFS7509
    Previous firmware: latest from october

    POSITIVE:
    + tv is a bit faster (still on the slow side) when switching programms
    + ambilight settings stay in memory when you change...
  12. It'so slowly starting to become ridiculous how...

    It'so slowly starting to become ridiculous how many problems this TV has. With each firmware update new bugs are introduced. Now, with the latest update my TV only plays sound and the screen remains...
  13. Thanks Johann, If that is the case than it...

    Thanks Johann,

    If that is the case than it would be great if you could share with us some information on the issues that Philips is working on and some timelines when the issues are expected to be...
  14. I personally would prefer less updates but more...

    I personally would prefer less updates but more reliable bug fixing. I work partly in software development and cannot imagine that Philips has enough resources to do proper testing when they release...
  15. Exact same situation here, up till the last...

    Exact same situation here, up till the last point. I'm also getting slowly very angry about this. I have asked repeatedly in this forum for some feedback on the most pressing issues (slowness, random...
  16. ============================ TV Model:...

    ============================
    TV Model: 47PFK7509/12
    Previous Firmware: QN141E_012.003.002.128


    Positive:
    +
    +
    +
  17. Hi Ina, Thanks! I just contacted UPC yesterday...

    Hi Ina,

    Thanks! I just contacted UPC yesterday and they confirmed the TV is now certified. I ordered the CI+ card. Excited to give it a go!

    Thanks again for answering my question!

    Best...
  18. Common Interface Plus certification for UPC question

    Not sure where the correct spot in the forum is to post this. Sorry if it is in the wrong position.

    I have a new 47PFK7509 TV and would like to use it with UPC in The Netherlands. I called them...
  19. ============================ TV Model: ...

    ============================
    TV Model: 47PFK7509/12
    Previous Firmware: QN141E_012.003.002.128


    Positive:
    +
    +
    +
  20. Sorry, but the issue with slow responding TV...

    Sorry, but the issue with slow responding TV interface has not been solved. The UI still has trouble updating the screen fast enough when switching channels and the list view of channels takes 4!!...
  21. Can we get structured feedback on the management of issues reported here?

    I applaud the efforts of Philips to improve the experience in all aspects and use cases of the TV's of which the HUE integration is a very good example.

    What I don't understand is that some of...
  22. ============================ TV Model: 47PFK7509...

    ============================
    TV Model: 47PFK7509
    Previous Firmware: QN141E_012.002.038.128

    Positive:


    Negative:
    -Apps do not consistently use remote keyboard. Some use SMS-style number pad...
  23. ============================ TV Model: 47PFK7509...

    ============================
    TV Model: 47PFK7509 (please fill in)
    Previous Firmware: 2.26 (please fill in)

    Positive:


    Negative:
    - Channel switching is still painfully slow. The interface...
  24. ============================ TV Model: 47PFK7509...

    ============================
    TV Model: 47PFK7509
    Previous Firmware: QN141E_012.002.038.128

    Positive:
    + Smart TV startup seems faster

    Negative:
    - Channel switcher still painfully slow. (is...
  25. What would be helpful is some feedback from...

    What would be helpful is some feedback from moderators on what "issues" are by design (meaning they won't be fixed) and which will be addressed.

    Example: the channel switcher animation on my...
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