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Type: Posts; User: Philips - Sarka

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  1. Replies
    5
    Views
    128

    Hello, Can you please send me a private...

    Hello,

    Can you please send me a private message with a software version and serial number of your device?
    I will pass these information to our team for further testing.

    Can you also let me...
  2. Replies
    11
    Views
    220

    Hello struja, because a hang up issue still...

    Hello struja,

    because a hang up issue still persists, I'm afraid you will need to contact a retailer or your local service centre to have a repair arranged.

    Sorry for any inconvenience this...
  3. Hello Renzo, Thank you for the post. Can you...

    Hello Renzo,

    Thank you for the post. Can you please let me know how is your blue ray connected to the TV?

    Kind regards,
    Sarka
    Philips Moderation Team
  4. Hello, I'm sorry to hear about the issue. Have...

    Hello,

    I'm sorry to hear about the issue. Have you tried a connection with different HDMI cable?

    Kind regards,
    Sarka
    Philips Moderation Team
  5. Dear Users, There is no active discussion on...

    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or...
  6. Replies
    2
    Views
    119

    Dear Users, There is no active discussion on...

    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or...
  7. Dear Users, There is no active discussion on...

    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or...
  8. Dear Users, There is no active discussion on...

    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or...
  9. Replies
    2
    Views
    134

    Dear Users, There is no active discussion on...

    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or...
  10. Dear Users, There is no active discussion on...

    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or...
  11. Dear Users, There is no active discussion on...

    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or...
  12. Replies
    6
    Views
    215

    Dear Users, There is no active discussion on...

    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or...
  13. Dear Users, There is no active discussion on...

    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or...
  14. Replies
    2
    Views
    122

    Dear Users, There is no active discussion on...

    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or...
  15. Replies
    11
    Views
    220

    Hello, Thank you for detailed information. Can...

    Hello,

    Thank you for detailed information. Can you please test a DVD playback? Are the subtitles from DVD better?
    For the hang up issue - Can you please let me know if the point Quick Start in...
  16. Replies
    11
    Views
    220

    Hello Struja, Can you please provide following...

    Hello Struja,

    Can you please provide following information?

    - When is the BDP freezing and in which specific situation?
    - About “very fine print on subtitle” -> Can you post a picture of the...
  17. Hello Jim, I'm sorry to keep you waiting. Our...

    Hello Jim,

    I'm sorry to keep you waiting. Our team was able to reproduce the issue and came up with this temporary solution:
    GOTO Settings -> Application Manager -> DockStudio -> Click “Force...
  18. Replies
    5
    Views
    128

    Hello, Would that be possible to send me a...

    Hello,

    Would that be possible to send me a short video with the issue?

    Thank you.

    Kind regards,
    Sarka
  19. Replies
    4
    Views
    95

    Hello leggo, the HTS5560 is from 2010 and...

    Hello leggo,

    the HTS5560 is from 2010 and unfortunately, we cannot guarantee the full compatibility with newer Blu Rays. Because of the fact it is the older model, there will be no new software...
  20. Hello, thank you for detailed information. It...

    Hello,

    thank you for detailed information. It looks like a TV compatibility issue.
    I would recommend you to disable the Deep Color option on the BD player and video image will return back.
    ...
  21. Replies
    5
    Views
    128

    Hello Ruscation, Can you please provide more...

    Hello Ruscation,

    Can you please provide more information?
    Is it possible to open the virtual keyboard with red key from the BDP remote control?

    Kind regards,
    Philips Moderation Team
  22. Replies
    4
    Views
    95

    Dear leggo, Thank you for the post. Can you...

    Dear leggo,

    Thank you for the post. Can you please provide more details about blue ray dics which want to play back (title, year) ?

    Have you tried to restore a player to its factory setting to...
  23. Hello Dave, Can you please send me a private...

    Hello Dave,

    Can you please send me a private message with a serial number of the player?
    Have you tried to reset a player by inserting a pen tip or other object into the reset hole on VIBE? Hold...
  24. Replies
    11
    Views
    220

    Dear struja, I'm sorry to hear about the...

    Dear struja,

    I'm sorry to hear about the issues with a blue ray player.
    How is your blue ray connected to the TV?
    Is your device still within the warranty? In which country are you based in? ...
  25. Hello, Thank you for posting on the forum....

    Hello,

    Thank you for posting on the forum. Have you tried to reset a dock by unplugging it from the mains for few minutes? Can you describe what do you mean by saying it has to be set '10 minutes...
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