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    Urgently need help with YouTube

    Writing from Germany

    Hi, I am a newbie here so please excuse my ignorance.

    I suppose that the details of my TV will be shown automatically as I have entered them when registering. Just in case I shall try to add a jpg file. Firmware is up to date.

    Problem: No idea how to watch YouTube videos.

    Somebody in this forum wrote, "I have reinstalled youtube app". How do you do that in detail? Somebody else said that she / he had emptied the cache - how does that work???
    The thing is that my TV is a wonderful appliance but YouTube is just not working.
    This is unclear to me:
    1. There is something like "App Gallery" or so - there are many apps but no YouTube app.
    2. There is the button: Internet. Starting from there gives me the possibility to enter an address - eg directly to one of my YouTube videos - with no result. The video will appear but the frame remains black - the video will not start.
    3. Going to the YouTube button as provided by PHILIPS software directly I am advised to go to and a code number is offered. From HERE nothing can be done. Going to that address (via the button Internet) gives me no chance to enter any code but leads directly to the YouTube page where the same frustrating experience is waiting. 4. Going again to the YouTube button but choose "My Youtube" I am invited to Login which works fine. All my Videos are waiting for me the public ones and the private ones - BUT not a single one will start.

    Is anybody out there who is willing to assist a newbie - or is it just a common problem? OK, I can always connect my laptop via HDMI and watch my videos that way. But - it seems to be senseless as there must be a way to use the TV directly. So please help, thanks!

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    Last edited by Theophil; 01-03-2013 at 12:26 PM.

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