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  1. #1
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    Unhappy HDMI ARC connection with HTS

    Hello Philips,
    I bougt a 37PFL4007/H12 TV in September 2012 and a HTS3271/12 as well.
    We connect them, using EasyLink, with HDMI cable on the HDMI 1 (ARC) point.
    After a while the connection lost, which means that the audio sound of TV is not comming via the HTS set.
    The TV shows indeed a message that connection to external audio speakers failed and switch to TV audio speakers.

    Last weekend, I updated the software of both TV and HTS to the lastest version and configured the HTS set again and a works. After 4 days the connection fails again. Then I tried to configure it again, but now the HMDI 1 port is not shown in the configuration list anymore. I bought a new HDMI cable to ensure myself that this is not casing the issue. Indeed same result HMDI 1 (ARC) is still not available in the configuration option.

    Please give me som advise, the HTS is useless this way.
    I am looking forward to your reply,
    Richard Posthuma

  2. #2
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    Hi,

    try to pull power cord from both for 2 minutes and try again.

    Also install the standby firmware update for your TV - see firmware thread!

    Toengel@Alex

  3. #3
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    Toengel, are you a helpful Philips customer, or do you work for Philips to help people in this forum?

    I ask only because I notice that only some problems in the threads get your help, and I wonder if this is because Philips knows that there are no solutions to certain issues?

  4. #4
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    To get EasyLink and HMDI ARC working again... I do always the following.
    Bring HTS and TV into stand by.
    Now power on the HTS system. It should start the TV and Easylink and HDMI ARC is working again.

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