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  1. #1
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    47PFL6877K random restart when playing from USB

    Hello,

    I have a 47PFL6877K TV (I bought it yesterday).
    I tried movie playing from USB devices and I have a problem:

    I have 3 USB devices:
    - 16GB pendrive (Kingston DataTraveler)
    - Western Digital MyPassport Essential 1TB (2,5", USB3.0, (WDBBEP0010BSL))
    - Western Digital 400GB in USB2.0 rack (2.5")

    Devices are detected well, I can start playing from each device.
    But if the WD MyPassport is connected and I play anything from USB (no matter which device) then the TV restarts after some minutes (10-20 minutes).
    In that case I have to select USB in source, select the movie and start it again...
    And TV restarts again...

    I have the same problem when I playing from pendrive and WD MyPassport is connected also.
    It hasn't occured yet when I play something from USB and WD MyPassport is not connected.
    It hasn't occured yet when I watch TV (set-top-box connected with HDMI) and WD MyPassport is also connected.

    I use my WD MyPassport for 6 months, I frequently use it with TVs (Samsung) and I haven't got any problem yet.

    Why does Philips TV restart always?
    Is it possible that Philips TV can not handel WD USB3.0 device?

    Software: QF1EU-0.150.82.0

  2. #2
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    I;ve got the same problem, but with 47pfl6007k. TV restarts few minutes after plugging USB hard drive (Toshiba 250 GB). Help please! Software is up to date

  3. #3
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    Nagzi, Kamyku, welcome to the club.
    Contact your local Philips organisation and keep complaining.
    The spontaneous reboot problems are present in Philips TV for more than a year now and Philips still hasnt solved it...

    Search this forum for 'shut down', 'black screen' and 'dlna problems' and you will understand a lot more.

    Niels

  4. #4
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    I've got official answer from Philips Consumer Care:

    "USB 3.0 is not supported by my Philips TV ( 47PFL6877K ). It can handle only USB 2.0 devices!"

    It sounds strange for me. As I know USB 3.0 is backward compatible, so USB 3.0 devices can be used as USB 2.0 devices. But unfortunately not for Philips TVs (2012's model!!!)
    ( I tested my HDD with a Samsung and an LG TV, those are USB 3.0 compatible )


    Philips Customer Care asks me to not connect my HDD into the TV because "never connect unsupported devices to Philips TV".


    I also checked features pages for my HDD on WesternDigital site:
    "USB 3.0 and USB 2.0 compatibility:
    With this single drive you get compatibility with your USB 2.0 devices today and the ultra-fast speed of USB 3.0 when you're ready to step up to the next generation."
    Last edited by nagzi; 01-14-2013 at 04:37 PM. Reason: WD page

  5. #5
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    The compatibility goes only in one direction:
    - on an USB3.0 connection, you can operate USB2.0 devices - they will work with USB2.0 speed, but they will work
    - not all USB3.0 devices work on USB2.0 sockets, though: USB3.0 provides higher current (900mA vs. 500mA) - if your USB3.0 device makes use of this higher power, it will not work on the USB2.0 connector. This is a hardware limitation.

    One way around this problem is buying a device with separate power supply - this way, the weaker USB2.0 socket doesn't need to power the device, and it will most likely work.

    Since HDDs draw more current than pen-drives, your error description makes it very likely that you're seeing exactly this problem. Even with the potentially less power-hungry USB2.0-HDDs, most people will strongly suggest that you buy one with external power supply to connect to your TV. Looking around at this forum, you will find this suggestion in many threads.

  6. #6
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    I thought that WD USB 3.0 devices are backward compatible because I read that in in WD website:

    "USB 3.0. USB 3.0 transfers data at a maximum rate of 4.80 Gb/s. Sustained data transfer rates, usually from 100 to 300 MB/s, vary depending on many factors, including the type of device, data being transferred, and computer system speed.
    If your USB port is an earlier version, USB 1.0 or 2.0, you can use a USB 3.0 hard drive, but transfer rates default to the slower version. USB 3.0 connectors, on the computer side, are color-coded blue."
    http://www.wdc.com/en/products/resou...compatibility/

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    Quote Originally Posted by nagzi View Post
    Hello,

    I have a 47PFL6877K TV (I bought it yesterday).
    I tried movie playing from USB devices and I have a problem:

    I have 3 USB devices:
    - 16GB pendrive (Kingston DataTraveler)
    - Western Digital MyPassport Essential 1TB (2,5", USB3.0, (WDBBEP0010BSL))
    - Western Digital 400GB in USB2.0 rack (2.5")

    Devices are detected well, I can start playing from each device.
    But if the WD MyPassport is connected and I play anything from USB (no matter which device) then the TV restarts after some minutes (10-20 minutes).
    In that case I have to select USB in source, select the movie and start it again...
    And TV restarts again...

    I have the same problem when I playing from pendrive and WD MyPassport is connected also.
    It hasn't occured yet when I play something from USB and WD MyPassport is not connected.
    It hasn't occured yet when I watch TV (set-top-box connected with HDMI) and WD MyPassport is also connected.

    I use my WD MyPassport for 6 months, I frequently use it with TVs (Samsung) and I haven't got any problem yet.

    Why does Philips TV restart always?
    Is it possible that Philips TV can not handel WD USB3.0 device?

    Software: QF1EU-0.150.82.0
    i have got the same problem too guy!



    _________
    The servant of Nucky told him when he arrived New York that a mysterious man show up yesterday in the Boardwalk Empire Season 3 DVD.

  8. #8
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    Maybe I will buy an USB3 Y cable (A to Micro-B USB 3.0 Y Cable).
    chrisham wrote that maybe it is current problem, so I hope that the cable can solve it.

    http://www.amazon.com/eForCity-Micro.../dp/B005M0ICG2

  9. #9
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    I think it's definitely worth a try - just as an example, pls. see the two customer reviews from Amazon I found with a cable similar to the one you posted a link to:

    I bought a Toshiba portable 2.5in 1TB USB-3 drive and it only came with a straight cable. I tried to use the drive with my new Dell Inspiron 14Z however the drive would not connect and locked the laptop up. I read several forums before I concluded it was the cable. I purchased the Oyen Digital USB 3.0 Y cable and plugged it into the drive then both USB-3 to the laptop and viola! My portable drive works sweet with the new cable at blistering speed. Great quality and price I would recommend this to any friend or family. Happy computing!

    I bought this cable so I could use a WD My Passport 2TB Portable External Hard Drive Storage USB 3.0 Black drive as supplementary storage with my new Wii U (granted 2 TB is overkill but I got a good deal on the drive). As is apparently the case with most external USB hard drives, I found the Wii U doesn't supply enough power for the drive over a single USB connection (in my case, the drive actually powers up but never initializes properly and is never recognized by the Wii U), so a Y-cable such as this one is necessary.

    The USB connector on the My Passport drive enclosure is a standard USB 3.0 Micro-B connector, so I was relatively sure this cable would do the trick. Sure enough, when connecting the drive to both rear ports on my Wii U with this cable, I had no problem getting my Wii U to recognize and initialize the drive. After copying my saves and some games over (including the full download version of New Super Mario Bros. U), I was able to run them with no issues from the drive, freeing up the limited flash space on the Wii U itself. Color me happy.
    (Both customer reviews from here: http://www.amazon.com/Oyen-Digital-Y...ef=pd_sim_pc_6 )

  10. #10
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    Yesterday I bought that cable.

    It looks good! In the last 2 hours the TV played movies from my HDD without any restart!
    I hope my TV will never restart again.

  11. #11
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    Hi all,
    My problem is the same. You say it's because of USB0.2/USB0.3 compatibility issues, but what it has to do with NetTV and my 2 year old items I have been using successfully until now?
    While watching anything using USB slots or using NetTV on my 32PFL9705H/12 TV set the TV crashes and reboots. Sometimes it happens 2-3 times an hour and sometimes nearly every 10 minutes. For example if you are using NetTV mode and you are listening to internet radio, after some time TV crashes and you must go again to “Menu” then to “NetTV” then to radio app, find your station, switch it on again. And be sure – in some minutes you’ll repeat this procedure! And it really bothers while using USB. Imagine watching movie and looking for the point it stopped after every crash…
    And it’s strange these problems started appearing only about 1-2 months ago. I was using NetTV and USB since 2011/02/25 when I bought the TV set without these silly crashes. I looked for solutions on the net. Some say it’s because of USB2/USB3 compatibility issues. It’s not true. I am using my 2 years old USB2 flash stick with 16GB SD card in it and 1TB portable hard drive that is USB2 also. All these things I’ve used without problems until now. And if it is USB2/USB3 issues, what it has to do with NetTV option? Please help anybody.

  12. #12
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    Andriuspt,

    I agree with you that it can NOT be USB incompatibility.
    I am using my 32PFL7605C/12 TV with PTA/01 dongle for more than two years now.
    I have it connected to my wireless network to use IP-EPG and to watch pictures/movies from NAS.
    First year using FW version 140.25 to 140.39 I had no problems
    Second year from FW 140.40 the problems with reboots as you describe have begun.

    So I am 99.9% convinced it is in the FW

    Niels

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    Hi everybody,
    Just came back to say that the problem is still unsolved. During the month passed I tried everything but nothing helped so Philips service took my TV for repair. After 2 weeks they said they did not find any problems and returned it back to me. I turned it on and it took about 10 minutes to meet the same problem. Anybody have ideas? I have only one, but realy the best - BUY NEW TV. NOT PHILIPS OF COURSE ...

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